“Parcel for grandson’s birthday not delivered on time despite ordering early and being despatched in good time. No card left to say delivery had been attempted and to arrange for redelivery. A second delivery randomly and unsuccessfully attempted and again no card left! Searched on line but couldn’t find a contact phone number for Parcelforce. Phoned supplier of item I had purchased from who gave me a number to call but advised me not to press any buttons but to hold on until a human picked the phone up. That took 25 minutes of holding on and I have been told the birthday Parcel won’t be delivered until tomorrow, the day after grandson‘s birthday and that’s assuming Parcelforce do actually manage to effect a delivery tomorrow. Terrible customer service Parcelforce don’t deserve even one star. Would never use them to have a parcel delivered as they don’t know how to treat their customers properly.”
“Never delivered my product. No safe place option. Requested next day delivery. 4 days later attempted delivery and left a note. Cannot update delivery options through app. Awful service. Will stick to Amazon in future.”
“Absolutely useless!!! Paid for a premium next-day AM service and they messed it up. This st the first time. I should have used DPD as they are actually reliable.
Don't waste your money with these clowns.”
“Says online attempted delivery
I have been all day and no knock on door and no card. They did put a card through the door the day before!!
Dishonest and untrust worthy”
“A Driver called on intercom outside building. I answered asking him to leave it on 4th floor outside my flat as I was undressed and unwell. No answer, but I let him in to building. He then hammered on my door twice over 10 minutes. I finally was able to open the door as I am slow. No parcel, nor in foyer. No card either. No sign of a parcel
Rude, ignorant moron. Parcel Force don't apologise either. Why not tell me they can't leave a parcel if you are inside but indisposed. No, too much for moron driver.”
“Worst delivery drivers ever. They don’t even bother delivering your parcels to your doors they just dropped them to the local post office without even leaving a card in your letter box!”
“kept trying to deliver to business when closed 5 times hours clearly shown perhaps note of hours on parcel could help dont, bother to try and phone it got to the uk fromabroad quicker”
“On the 8th of March I sent a parcel to the IOW and paid £17.70 to guarantee delivery the next day. It was not delivered till the 10th. I tried to complete a Parcel Force claim form on the internet. It didn't work so I went to the Post Office and completed a Parcel Force claim form. Weeks later after complaining on the web I received a message telling me that a cheque was being prepared and would be sent within ten days. Cheque didn't arrive. A few weeks later I complained that no cheque had arrived. Again I was told a cheque was being prepared and would be with me in about ten days. Still no cheque and now 17th June 2022 four months later. The excuse from Parcel Force is that when I made my request using Parcel Force Email the address given was "Off Dalston Road" which is obviously not an address of anywhere in particular. I don't believe them because my computer automatically inserts my correct address when asked. They claim they have not received my claim form which was posted in Carlisle the day after the messed up email. They then claim to have sent another cheque to the same address. No one in their right mind would do that except a Parcel Force employee. They had my email address and if they were confused about my physical address they just needed to contact me via email. I cannot believe the incompetence of this bunch of morons and I will be making further enquiries wit the MD of Parcel Force to find out who will be getting sacked. I have had two heart attacks and spent ten days in hospital as a result of the stress caused by these people. There really should be a no star option for organisations like this.”
“Never informed me they were coming in morning. Missed them by 20 mins. Looks like I'll have to stop in all day tomorrow.
Hope I don't have to use them again.”
“Shocking really.. They said they attempted delivery but didnt! This only showed up on the tracking the day after the supposed attempted at delivery?? We have cctv and a video doorbell so no attempt was made at all.. just lies to keep the paying customer onside. second time in a month this has happened with 2 deliveries so 100% rubbish. Poor service, Poor tracking just a shocking service full stop...”
“Delivery drivers must be either blind of dinghy divers since apparently they are unable to find my address. Never use these bunch of absolute clowns if you can help it. They'll either steal your parcels or just never deliver it.”
“Had an email to say delivered but definitely wasn't. Finally found a number to ring and was told they would contact driver and get back to me. Phoned again after 2 hours and told they were still waiting for driver to get back to them but they would chase it. 4 hours later still no call back!
Beginning to think after reading other bad reviews i won't be getting my parcel. Very very disappointed.”
“What tracking ??? gives the day only then does not turn up due to accident so no contingency planning now waiting again with my item stuck at the depot --Eho the hell would want to useparcelforce ???”
“Bloody disgusted with this company, no customer care and are not fit for purpose
Please don't use them and maybe then they will either no longer be in business or had a massive shake up and be run as a company who put the customer first...”
“Scam to charge for delivery. The driver didn't try to deliver an item. When I contacted Parcel Force, they asked to stay home another day. I can't stay home everyday for them to come. And a Saturday delivery (for when I can actually be home), they want me to pay £12 pounds. They would not delivery to a Post Office to collect. I don't drive and even if I did, I have paid for the delivery from where I purchased. I shouldn't be having to pay again.”
“PARCELFORCE is untrustworthy. This statement is my opinion based on my recent experience with Parcelforce.
I received a text this morning stating that parcel No EH was on a van for delivery today, 6th of June 2022 between 9.30-10.30.
Needless to say it never arrived.
Four conversations with customer service team proved fruitless. The first three CS staff were helpful, taking my number and notifying both the depot and the driver.
The PARCELFORCE driver went off grid for approximately 5 hours and the depot never ever bothered to give me a courtesy call or update.
It transpired, that my parcel could not be located on the van.
If PARCELFORCE are scanning parcels at every stage this can not happen. It is either the person loading the van or the driver.
The parcel can not 'vanish' between loading and delivery.
Yes, we've all watched the documentaries of how shoddily delivery companies are run, parcels thrown over wall, items stolen or drop kicked by bored workers across loading bays.
PARCELFORCE need to take into account the damage it is having on other businesses, in this case PostNL your partner in the case of this delivery. Also the small independent retailer whose business you are ruining. A list item of £300 can in these times be make or break for a SMB.
Then there is the damage to the CRM (customer relationship management) of both PostNL and the independent retailer here. I'm sure neither are going to be too happy with the weak link in their chain which is PARCELFORCE
Then there is the damage to the brand reputation of PostNL and the small independent seller. They've lost my custom going forward. Not because of anything they've done, just how PARCELFORCE has let both seller and myself down.
Please take a moment to digest the above before deciding to use PARCELFORCE, can you afford the cost and the time chasing a refund from a company who apparently can not be relied upon to do the one task it claims is its specialty”
“Absolutely shocking service. Booked a wk end redilivery (for additional £12 cost) after two failed attempts, only to be told they couldn't find my address, ended up going to collect my parcel from the main depot in Basingstoke, because of their utter incompetence.”
