“Tracking said it had left local depot at 11.20 and out for delivery today.... Never arrived.... Contact customer service.... Kept fobbing me off with they'll find out where it is and phone back.... Still waiting... Tracking just before 7 said its returned to depot..... Drivers cba to do their job properly”
“I have put in that it is a 1 star form, actually its a nil star firm. I've been waiting for 2 days to get a parcel picked up. The first day Parcelforce said it would be picked up between, 0900 and 1800 waited in all day. Guess what no one turned up, the next day he was definitely going to pick it up between 1600 and 1700 guess what he arrived at 1810 with no address label which I had asked them to supply. Last time Im usual that lot, they are a bunch of no hopers. In the words of the prophet "what a load of s***. DONT USE THEM”
“third total cock up of three parcels in three weeks. first - waited in all day. no doorbell, knock, barking dogs, honking geese. card left saying no one in - except I was. second - tried to send a parcel. so useless I took it back and went to TNT who were brilliant in every respect. third left card - no tracking number or other details filled in - saying no one in (there wasn't) and they'd deliver the next day. I rang the depot and explained that I wouldn't be in then either, and would they hold it at the depot and I would collect the next afternoon. They said yes. Just been all the way over to get it and the twit that eventually came to the desk said he couldn't find it. I told him that his colleague had said they'd keep it for me and he went off again. Twenty minutes later came back to tell me it had been returned to sender! I've just spent the last half hour trying to sort it out myself and get it returned to the depot from the Coventry hub. Hopeless. This depot deserves all the rubbish reviews it gets.”
“Dreadful. My parcel got stuck in customs and instead of calling me to ask me for info they wrote me a letter and sent it by snail mail! This was Global Express and should have taken two days. It took two weeks. I have opened an account with FedEx.”
“If there were a zero I would give it that! I need to get a parcel to France and was promised (by 3 members of staff at the Post Office) next day delivery on Friday. It's now Wednesday and the parcel is still in the UK. I paid £51 to have an event utterly ruined. Do NOT use Parcelforce.”
“They claim to have tried to deliver my parcel twice but I was in both times. I now have to collect the parcel from the Post Office. The sender paid for 48 hour delivery but it will be a week before I get it. Why does the "racking" lie - can't the drivers be bothered to deliver? I phoned customer services but was simply fobbed off. They believe the driver, effectively calling me a liar.
An absolutely terrible company. Use a different courier if you can. They are expensive and useless”
“When I was paying import Vat there was not any options of choosing the delivery date after I paid there was +£12. So with out giving you options they robbing you with next day delivery ! I did not receive it on the day they said ! -5 star”
“Most likely the worst delivery experience I've ever had in my life!!! I recently ordered some beer online and hoped to enjoy some of it in the weekend. The delivery should have happened on Wednesday and I asked to leave it with a neighbour since I was at work. The parcel came back to the depot that day and no ticket was left anywhere to tell me what happened. Same story the day after so I called the depot to make sure they understood they could leave the parcel to a neighbour. On Friday the parcel (surprise surprise!) went back to the depot again, so I had to collect the parcel myself on Saturday without car (I don't drive unfortunately!) from their depot which is 4 miles away from my place. I want to express a big "thanks" to Mr. driver M Costin who evidently couldn't be bothered to waste his valuable time to find someone in a massive building where there are more than 350 flats for three days in a row!!! Much appreciated mate. Just to let you know, I'm really looking forward to tasting my beer after has been shaken around all the way around Nottingham for all these days. You're welcome to join me for a toast if you want!”
“I was given a time slot for my ebay package to be delivered on Thursday between 17:24 and 18:24 well it never showed up and at 17:52 the tracking changed to on it's way back to the depot. I gave a bad review on trustpilot and had someone from parcelforce email me on Friday for the item number gave it to them and then at around 12:50 I saw the tracking change from at the depot to out for delivery....well again the package didn't arrive and now apparently back at the South west depot. This is a present for son's birthday TODAY and now I have to disappoint him....I only have a few games for him to open but nothing to play them on. This is appalling, unacceptable service.”
“Absolutely terrible they said my parcel was out on delivery when it got to my house the guy got out and didn’t even have the parcel for me. So they said they would ring me when they know where it is .1 day later still nothing the package was 2k so I wanna know how hard it is to put something on a van someone please shut down this company soon”
“Guaranteed delivery wasn't made.
Nothing on 'tracking' to explain.
Now 4 hours later and ..... nothing. Apparently I get back the difference in postal cost between the cost I would have paid for a slow delivery (assuming there is eventually a delivery) and the Guaranteed Express Service I paid for. Except I paid for Express Guaranteed delivery because it needed to get there this morning!?!!”
“Ordered an item from a dealer in Wales. Informed item was sent Parcel Force. 8 days later item had not arrived. Dealer was told item was damaged, but Parcel Force web site said the item was delivered. Obtained a refund and ordered same item from another dealer promising next day delivery. Ordered and paid only to find that the item was again being sent Parcel Force. You have guessed it, parcel never arrived. Parcel Force tracking site is not currently working. Just exactly what are managers doing to oversee this mess. Look up Parcel Force reviews and 95% are unhappy with this company.”
“Why are companies still using Parcelforce !?!?
Terrible service and even worse customer service!
I really don't understand why companies use Parcelforce for their deliveries.
I ordered from B&Q and the item was supposed to be delivered next day. I received a text from Parcelforce following morning saying the item will be delivered between 11.00 and 12.00
Item was not delivered! I check the online tracking and it said, it was sent back to local depot!!! I called several times an no one could tell me why but they kept asking me for my contact number each time and promised to call me back.
Two days later still nothing and no one knows where the item is!!!!
This is not my first bad experience with Parcelforce but I regret not leaving a negative review last time...
I personally never use Parcelforce and really wonder why any company would want to, given this company's track record!
Poor show Parcelforce, every time so far!!”
“Absolute shower of no hopers who just cannot deliver any parcels within the time frame. often many days late. They never respond to poor reviews. I can understand why they don't respond to poor reviews, they would need a large team to respond as they have a 95% Plus failure rate. look at the reviews here and on T Pilot.
Management need to be fired they have been in place long enough and have not improved indeed they have done the opposite.”
“Disgusting service. Three times the parcel has 'been out for delivery'. Three times its not turned up. I'm am beyond annoyed 2/3 times they didn't even bother to try and get it here. The third time apparently the driver returned to the deport due to a family matter. Not confirmed by the tracking I should add. This parcel is important and i have still yet to receive it. I have contacted my supplier to see if they can get my item back and resend it another way.”
“I've now waited another four days since my last post. No delivery (actually was sent a time slot yesterday, needless to say nothing happened, in the time slot or at all. Was hoping to attach a screen shot of the tracking report but, despite having a 27inch iMac, can't get it into one frame! Have now cancelled the order for a full refund, and am going to collect flooring from another supplier - at least I will know the when and where. Appaling (lack of) service by Parcelforce (no blame attaches to the flooring supplier, BTW)”
