“No time slots given. No simple text to say it'll be with you in an hour. For a delivery you have to take a day off work and hang around for up to 8.5 hours. Other delivery companies send a text or email. Why can't Parcelforce catch up with the technology available in this day and age? Rubbish service”
“Notified me that delivery would take place, tracker said it had been loaded on van and out for delivery, waited all day and nothing, not even an email to advise of delay! Every other delivery service is able to provide me with a one hr delivery window, so why can’t they? Every time this happens I contact the sender and advise them to use another service if they want to have any repeat business from me! Dpd and ups knock the socks of these clowns.”
“I ordered a kitchen base unit from B&Q (1x unit + 1x door) both items were dispatched with Parcelforce and due for delivery on a Monday, I took the day off work to facilitate the delivery.
My Parcelforce experience went something like this.....
Mid-afternoon a white and rusty van turns up, the driver runs up our drive thrusts a parcel at me and say's "E R Mate" , runs back down the drive and gets in his van, I shout to him and ask where the remainder of my delivery is? He checks his clipboard and says "ain't got owt else mate" so I ask when the rest of my delivery will arrive, "Might get it tomorrow mate" gets in his van and drives off! (Bearing in mind I've taken the day off because of this delivery)
After contacting ParcelForce they inform me my delivery have been sent out with 2 separate drivers and the second part will arrive later that day Needless to say it didn't.
This is where the story gets in to the realms of the Parcelforce driver breaking the law!!!! I checked the Parcelforce tracking number and the information came up as..........
Your parcel was delivered on Monday 12th March 2018 at 15:27 and it was signed for by MR BAKER Oh, no it wasn't, the driver was in too big a hurry to be on his way!!
There is a squiggle in the box that is clearly not my signature ;so the driver had attempted to forge my signature!! Anyway long story short the second part of our delivery ended up at a local Post Office and we had to go out of our way to collect it . Recommend DPD over Parcelforce any day.,they deliver in 1hour time slots and the drivers are far more polite.”
“parcels due for delivery 7th or 8th march never arrived ,no card to say been,no contact.five days later after numerous phone calls ad stress find out they were taken to an inaccessible post office in the centre of town miles a on the 8th march and left there.having no way to know this caused great stress and inconvenience to me and to my reputation with thesender who thought I had the goods ok.Had to pay a pound to collect the parcel can you believe. spoke to an area manager who seemed interested at first then changed. his view the next day we spoke didn't seem interested but could have my pound back.nothing for inconvenience, time and trouble I had to get my belongings ot late delivery. very shocked how this company has gone downhill since I last used them. to add insult my delivery was broken upon arrival ad I have had to pay to send it back hoping they will take it back as they sent it 7 days ago...really really poor service and follow up action. we may only be smqll customers compared to businesses but we should still matter. hoping to avoid using them in the future and will try to request companies us alternatives who I order from.
I WOULD ADVISE YOU TO AVOID IF YOU CAN....”
“I've been waiting in for my parcel to be delivered for over a week now. Every time I call them they say it will come the next day and it doesn't. Shocking courier company. Shocking service. No delivery”
“I ask ANYONE sending me any kind of parcel not to use parcelforce due to very bad experiences years ago.
Unfortunately a sender from usa did not realise usps use parcelforce for the uk part of any journey and when he sent me the usps tracking number i stated to him NO ill never see it that package parcelforce are involved.
Well low and behold 10 days later .... THE PARCELS LOST yes reached the uk ok then on the easy bit of the journey it vanished.
If the where magicians theyde get 5 stars for the dissapearing act.
Some higher authority has to simply close parcelforce down immedietly .
We can only thank god they dont run a childminding service”
“Why are this company being allowed to remain in business.
Another parcel missing ,i went mad with the sender when he sent me tracking from usps who we all know rely on these idiots on the uk leg of the journey
Now the sender knows why YES another parcel lost.
There must be some governing body who can shut this delivery outfit down surely”
“This has got to be one of the worst delivery company's around. My parcel was meant to be delivered on a Friday, I stayed in all day ....nothing!!!! no email, phone call, or text. I Phoned Parcel force on the Saturday, they were going to 'phone me back ....
nothing!!! can't track it as nothing happens, doesn't recognise the number they gave me ! I can see I'm not the only one who thinks this company is rubbish so maybe they ought to do something about it and work on their customer feed back.”
“Rubbish service. Was supposed to have a parcel delivered by Lee today only he obviously couldn’t be bothered to find where I lived even though he had my mobile number. Delivery slot was 11:39 to 12:39 but Lee had my parcel back at the Rotherham depot by 12:54 which is over 40mins away from my house so I think that says it all about the effort he put into making my delivery.”
“Parcel came today. Looked like it had been used as a rugby ball. Wasn't on the drivers list. Poor sod. What a DREGS OF A COMPANY. Not fit for purpose in any way at all but causing many people stress. Even lied to my supplier saying no one was in and left a card. Complete and utter shoit.”
“Don't send me a text with a scheduled delivery slot when it's not even out for delivery! This has keeps happening with alarming regularity. If it's NOT going to be delivered on schedule TELL THE CUSTOMER!!
A wholly unreliable service. Avoid like the plague.”
“Parcelforce is the worst delivery company ever!
They deliver parcels directly to the post office without attempting to deliver it to the original address and without leaving a note! This means I have to track down my deliveries and collect them from the post office myself. This happened to me several times and Customer Service are useless.
Avoid this company if you can!”
“You are being reported to various Agency's for Fraud and lying to thousands of Customers about your services. You need to be closed down and Fined very heavily for the disgusting way that you treat people. The Financial Ombudsman and Trading Standards are in line as are many others. Thank you for ruining my Granddaughters Birthday you sad sack of morons. Soon you will answer for your actions. db”
“Just lost for words how Parcelforce has become the DREGS of couriers. You lie, your rude, and well groomed at it. Hermes is 5* ahead of you. Never ever gonna use you again. d>d”
“Placed an order on 1st March. Received email from Parcelforce on 5th saying item being delivered that day...it wasn't. Went to tracking on 6th and saw the item was out for delivery ,, it wasn't. Went to tracking on 7th and saw that item out for delivery between 11am and noon by Matthew.. it wasn't. Went to tracking evening of 7th and saw that an attempted delivery was made and a card left. Well a card wasn;'t left and we have been home all day.
Dreadful service.”
“I my parcel was lifted from my home on the 6th off dec it says its still in hub my tracking no is pbrp7069379001 I dnt know how yous cant find it as yous have to scan it in so please go find it”
“Aviod Parcelforce like the Plague
I sent a package using Parcelforce on 26/02/18 which was scheduled for delivery on 28/02/18. I can't express just how bad the service has been! The test of a good company is how they deal with complaints and on this Parcelforce is failing miserably. Not only did my parcel not arrive on time, as of today 07/03/18 -
10 days after shipment the package is still in the UK Sorting hub. I have posted the details of my packages crazy journey below so you can see just how bad it is-
5/3/2018 22:14 International Hub Prepared for export
5/3/2018 21:09 International Hub Sorted for export
5/3/2018 8:17 National Hub Sorted
2/3/2018 18:44 Birmingham South Depot
1/3/2018 4:29 International Hub Prepared for export
28/2/2018 19:24 London Central Depot On route to hub
28/2/2018 13:21 Hampstead Collected
27/2/2018 17:30 London Central Depot Collected
I run an online business and ship items internationally on a weekly basis using mainly Royal Mail, FedEx and DHL and have never had this kind of bad service from a shipping company. I now have a customer in the US who is very upset wth me and will most probably leave my business a bad review because after almost 2 weeks the items has not arrived or left the UK. I can request the money for the shipment back, but who is going to repair the damage to my business?? I called Parcelforce today an spoke to 3 separate people today and the issue is still not is resolved. I was told a person in international would call me back! No ownership, very rude customer service reps along the way and still no callback.
Please avoid this company for your sanity!!!!”
“A parcel was sent to me on Monday 5th March using Parcelforce. It was dispatched from Basingstoke and was at my Newport dispatch centre yesterday 6th March and was dispatched, according to the tracking info. at 8.18 today 7th March. Parcel website says that by downloading the app you can track your parcel using a real time map. It doesn't appear to exist. And now the tracking info says my parcel has been collected from Basingstoke (again) at 10.15am today. 7th March. Sorry is not good enough from such a reputable company.”
“havt received my goods was lied to by their customer services and when i got annoyed they hung up on me,what a bunch of despicable incompetent lieing fools they are”
