“I am not blaiming PF I am blaiming their drivers they are useless I have cemeras in our building and when I track what time they attempt to deliver there were no one and nothing left even a piece of paper I suggest people not to use them waste of time”
“Item sent next day delivery arrived a day late, item was so badly damaged in transit that the it was beyond repair! Currently £400+ out of pocket because of these cowboys! I would never send a parcel via this company ever again. Have told friends and family about this experience and they are shocked! Oh and trying to claim off their insurance is pointless btw! The company reviews its own insurance claims and not an independant company so you wont get anything back!”
“Bought an item from am eBay customer, it was collected on time,and delivered the next day before 9am, the driver was smart and his vehicle was spotless,,he is a credit to his company..first impressions last..great company, great service and when Parcelforce is eventually divorced from Royal Mail, it will have no problem swimming with the bigger fish..well done”
“Told me by Parcel Monkey, that delivery will be done in 2 working days. But on parcelforce website its written that 3-5 days.
They just put wrong delivery time to parcel monkey service to get more clients.
And i'm waiting right now 5 days.”
“Failed to leave an 'attempted delivery' card and then left my item at a Post Office. No clue which Post office or how I'm meant to collect it. Utterly useless.”
“I think this company dose not care even a bit about what people are writing here!
I had a parcel delivered to me from abroad but since ive changed my address they refused to deliver to my new home.
However they said that they will deliver it to my local post office so i can go with two forms of id and collect it.
After I waited for over 2 week ive called them today and they said that they have sent it back to its sender and they had no record of any conversation with me!
There are much better companies these days so ive asked the sender to post again with anyone but parcelfoce.”
“Very rude delivery driver. Didnt explained to my girlfriend she can refuse damaged parcel but insisted it has to be signed for and claimed later. I overheard that and challenged the driver to which he replied 'sory mate its signed now'. Asked him to hold on so i can ring customer care, but he just laughed and speed off.
I rang customer service had to say same story 5 times to different people, to which the last one said a manager will contact me. A week past nobody contacted me at all and i left 2 phone numbers and my email. No apology whatsoever.
Sender claimed but was told it was his fault for not securing the package.
By the way it was a quarter inch steel part that was forcefully bent.
Not first time having issues with parcelforce, just have a look at their reviews. Useless”
“Very rude delivery driver. Didnt explained to my girlfriend she can refuse damaged parcel but insisted it has to be signed for and claimed later. I overheard that and challenged the driver to which he replied 'sory mate its signed now'. Asked him to hold on so i can ring customer care, but he just laughed and speed off.
I rang customer service had to say same story 5 times to different people, to which the last one said a manager will contact me. A week past nobody contacted me at all and i left 2 phone numbers and my email. No apology whatsoever.
Sender claimed but was told it was his fault for not securing the package.
By the way it was a quarter inch steel part that was forcefully bent.
Not first time having issues with parcelforce, just have a look at their reviews. Useless”
“Worst experience ever. Parcel Force (or is it Farce?..) failed to send messages before delivering parcel. Did not deliver parcel during promised delivery window. Person answering their phone (customer support I guess) could not tell where the parcel is or what happened to it. Very disappointing. It is sad that such company as IKEA chooses such a bad delivery company...”
“Like many other people, I live in a rural area which is not easy to find. The driver couldn’t find my address and the last delivery of frozen food was a day late. Eventually it arrived in a non air conditioned van. Luckily it was well packed and was still ok, This delay could be solved very easily if you supplied your drivers with phones. Sat navs don’t always take drivers right to the house and the driver needed help to find us. As a customer, it is essential that the driver can communicate directly with us for location instructions like most couriers do. I am now not confident that I can trust parcel force to deliver my goods safely and on time now. Please pass on these ideas to the senior directors of Parcelforce so that the service can improve and your drivers can have the essential telephone communication and air conditioned storage facilities in their vans.”
“Just awful experience. The parcel was never delivered to the recipient. Instead left in a parcel shop from where it was stolen. No one bothered to inform me nor the recipient. I would never use again”
“Just taken delivery. The guy could not find my parcel he was throwing parcels everywhere in the van, I reminded him my parcel was fragile that did not seem to register. I personally will not use PARCELFORCE after what I saw this morning.”
“This is the worst company I've ever dealt with in any type of business. I wish I could give negative stars.
I went to my local post office in Newquay, Cornwall UK, and was over night shipping immigration documents to Canada. We sent to a P.O. Box in which we found out later on Parcel Forces website that there was a delivery error because they can not ship to a P.O. Box. Which I spoke to our local post office and explained that situation... but this is where my frustration comes and where this complaint falls all over Parcel Force.
Once I saw that the tracking was set at could not deliver, I called the Parcel Force and asked what was going on, so they said due to it being a P.O. Box we will be returning the package to you, and it's on a boat and will be about 5 to 7 weeks to receive back. I was pissed by this, because really you didn't call me or let me know, or give me the option to pay to send yo a new address, or to return back to me quicker? No... but then things get even more complicated. At this point I put together a new application for my immigration documents to Canada, because the original package was being sent back... Well no. We later went to the post office to speak to them and tell them their error and that we need to send a new package. They told us they got a call from Parcel Force around 6pm stating they were going to downgrade our package and still send it anyways. So why the hell did Parcel Force call my local post office, and not me when my number is all over that package?
This is when we found out it still had never left Cornwall and I could have drove to pick it up, it was not on a ship back to us. So where did that information come from?
So we then called Parcel Force and said we want the package returned to sender. The lady Sarah, from the Cornwall hub said yes, we can do that and she put urgent all over our tracking number and said please cancel order and return to sender. She said it should be back in 5 to 7 days. Ok, we thought all was good and sent the second application overnight to the correct delivery address and not the P.O. box.
But then there is more.... We later tracked it again and it was in Toronto and passed on to FedEx in which Parcel Force can not give us the tracking number for FebEx because they don't have it and they honestly don't know where it is. We asked to speak to a manager but they said there is no managers working on weekends... That seems weird to me, maybe that is why Parcel Force has the worst reviews ever of a company. So now I'm in a situation because I have two duplicate applications going to the immigration office in Canada which is going to delay my entire process for most likely 2 to 3 months extra because of the confusion.
We are still waiting for Parcel Force to call us so we can find the tracking number for FedEx so we can cancel the shipment through them. At this point I am willing to pay £1000 to get that canceled, even though your company should be paying for it all.
So what I thought was going to be a pleasant experience and that I was getting a head start on my visa to Canada has now delayed me, thanks to your Company. This has been the most ridiculous customer service and company ever. I'm surprised you can even sleep at night knowing you are screwing people left and right.”
“I am being very generous giving parcel force 1 star and this is only because they finally delivered my parcel after losing it for almost two weeks and it turning up battered and damaged. I actually don't think there is an option to give them zero stars which is unfortunate. Tried to phone their customer services but noticed that there is a £6 connection fee, after that it is free, how very generous of them. Got through to the customer services who were more of a hindrance than a help and was told that on top of they would have to carry out a 7 - 10 day investigation into where my parcel had disappeared to. I am not talking about a small parcel this is an electric guitar and a large hard case which I thought was pretty durable given the fact I had had the guitar for five years and it was still in perfect condition. Well until these butchers got there hands on it. The kind of damage looks like somebody had been stamping on it. I finally contacted the CEO but unfortunately was not worthy of a response in person and my email was passed onto one of his colleagues who informed me that the hard case was not packaged correctly and this is why I would not be getting refunded. Avoid these cowboys like the plague”
“Worse courier , would buy from different outlet rather than better price if they use parcelforce, no text, wrong sorting office, never leave if you are out, wasted hours waiting around, one star is too kind”
