“My Parcel was Picked up on the 6th August 2020 addressed to Nigeria. I tried to track it for weeks it kept showing “Exported” When I rang Parcel Force, I quickly realised how badly trained they were or should I say not trained in customer service. I kept being referred to different people ie their international section, Parcel Monkey which I used to access Parcel force service. I will never use Parcel force again and would not advise or encourage my friends and relatives to use them. The service is Poor and slow the staff have no customer service experience. Very, very bad services. Parcel that I was told 4 days took 4 weeks. Parcel Force concentrate on mail delivery within UK because you do that well as Royal Mail, you do not have the experience of international Parcel delivery, leave that to DHL.”
“Yet another failure to deliver.
When i saw my parcel was coming with parcelforce, i shuddered, knowing there would be problems.
Sure enough, there were.
Avoid!!!!”
“Got a quote from their website, after entering the weight and size dimensions, quoted that to the recipient and when i went to book it right at the end of the booking it said, i cant use this service and the alternative went from £23 to £68, absolutely terrible site, in the end posted elsewhere for £35, dont use..........”
“Absolutely shocking service. I paid extra money for my parcel to be delivered next day. Still yet to be seen i needed that parcel, absolute scum!!!! The guy who was supposed to deliver hadn't moved from one location on the live maps. Disgusting!!”
“The worst service ever seen. Poor customer service, very poor delivery service. Do not received parcel from this company. Looks like our parcel has been stolen. As Depot can't sort problems with they driver.
Do not recomend to anyone.”
“Have had parcels delivered to me by parcel force.Not once have they delivered on time they give you an hours delivery time and can be up to two hours late.They are rubbish.”
“Parcel missed while I was out. Taken to a post office in another town. Booked redliver via their website. Delivery never came. Customer service rude and unhelpful and blame me for it. Wasted all day waiting in for it. Their attitude is basically "too bad."”
“Ordered shoes from Office nearly 3 weeks ago for a special occasion (which was last week) - still no shoes, no attempted delivery (I was in), no card left TWICE. Now in dispute for a refund from Office shoes as my package is apparently back at the depot as of 8 days ago and they won’t refund me until Parcelforce have returned the item. What a sham! Put me off shopping with Office as they use such a rubbish courier service. No shoes and no refund - wish I could leave leave less than one star!”
“Waited all day for my parcel that was supposed to arrive today. Tracking said that there was a problem with my address and that the parcel was returned to the depot? As no other delivery company have had a problem finding me i assume that the company are incompetent and i wont use them again.”
“ParecelForce delivered a piece of art that had been punctured in transit straight through both sides of the package, thus straight through the art. Their claims process reimbursed for most of the replacement cost of the art, but failed to reimburse for the postage. Despite multiple follow-ups, they stated "I must advise that postage is not refunded on any claim for damage and, consequently, we will not be raising a postage refund in respect of your claim."”
“Fortunately my parcel was of very low value which is just as well as it appears to have been stolen. According to the tracker my parcel was delivered this afternoon and signed for by me. I was home all day, received nothing and signed nothing. Worse still Parcelforce has a photograph of my alleged 'signature' which consists of two scrawled initial letters, presumably copied from the name on the parcel. This shows that the driver deliberately faked a delivery to me and forged a signature to 'prove' it. He or she will be very disappointed when they open the parcel but not as disgusted as I am. Don't use this company.”
“Absolute joke of a company, do not use. Your parcel will never reach its destination. Our parcel went missing with no trace. Customer service shocking. Informing police, when you read reviews happens all the time. Disgusting company.
Needs investigating.”
“If I could give a Lower rating I would. Parcelforce have managed to lose an Anchor, yes a big ships anchor. This company should not be used at any cost, this was a sentimental valued gift for a very elderly person for their garden. Someone should tell this company that the whole idea of a tracking system is that at any point on its journey you can trace where your item is. This company should be ashamed of the way they conduct their laughable service and hang their head in shame. Never again will I TRUST. Parcelforce with any item for transport.
CEO of this business contacted and should be embarrassed of the services he provides”
“Totally inept useless company. Waited all day for an urgent package which did not arrive. Tracking is a joke and customer service is non existent. They use temporary drivers who haven't got a clue and obviously are not competent enough to do their job. Avoid at all cost.”
“I ordered a shipment from the UK to Dubai. The shipment got lost and it took Parcel Force more than 3 months to declare my shipment as lost. I took out an extra insurance for my products and am now waiting since several weeks for my insurance money. Parcel Force is an absolute no go, staffed with unfriendly, unwilling and incompetent people - at least the ones I was dealing with!”
“Never ever use this company. According to them, they tried to deliver my parcel once and it's obviously a lie as I work from home. They didn't even have the decency of leaving a card and I found it out accidentally. I rescheduled the delivery and they came on the wrong date and now the status of my parcel is "delivered". Obviously, I haven't received anything. It's impossible to speak to their customer service and I only managed to send a complaint by filling out a form. Waste of money and time plus dreadful service!”
“I sent a care-package from Ireland to my son, who has been in a hospital in the UK for months without any visitors due to the Covid lockdown. He never received it. Today, a month later it has been returned with a sticker saying 'No Answer" - Really??? No answer at 4 pm on a weekday at a HOSPITAL!!! Obviously, no attempt was even made to deliver the package. Abysmal and dishonest - another shower of cheating spivs who've captured an essential service. Shame on you ParcelFarce. I will lodge a complaint with the Irish postal service through whom I paid for this 'service'.”
