Patch & Purr Reviews

Name: Patch & Purr
Address: Level 5, 40 Mount Street, North Sydney, New South Wales
Rating: 4.79

4.8 Rating 163 Reviews

94 %

of reviewers recommend Patch & Purr

Company Reviews

Questions

Metrics

4.8

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1300 112 711

Email:

info@patchandpurr.com.au

Location:

Level 5, 40 Mount Street,
North Sydney
New South Wales
2060

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Patch & Purr 3 star review on 24th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and sensitive during a difficult time thanks”

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Posted 3 years ago

“Efficient service”

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Posted 3 years ago

“Had such a beautiful experience with Patch and Purr after losing my little petal of 16 years. Everyone was so kind and empathetic from the first call I made to advise them of my order right up until it was hand delivered to my door. Gorgeous hand written notes were left with my order to let me know they too were grieving for me. They constantly called to let me know of the progress of my order and adhered to every custom request I made. I was shown nothing but compassion and empathy in a time of great sadness and it made my loss a little easier to get through. It is clear to me why they do what they do and I am so grateful that people like them exist.”

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Posted 3 years ago

“They were very thoughtful caring and compassionate and made a very difficult time bearable. They truly went above and beyond.I cannot recommend them highly enough.”

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Posted 3 years ago

“Thank you Patch and Purr for the care that was taken in handling the cremation and return of my dogs ashes in this difficult time. Would recommend them to anyone.”

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Posted 3 years ago

“When we knew it was time to let our girl go it was a Friday night. I went online to get a quote and make arrangements and it was all organised within the hour. The next day the representative from Patch and Purr came and was lovely. She gave us all the time we needed to say goodbye and explained the process. They also arranged that our girl was picked up to be cremated and the ashes returned. We would recommend P&P to anyone who needs to say goodbye to their fur baby.”

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Posted 3 years ago

“Very compassionate, caring and personal service. The kind words during the home delivery made a big difference on the return of the ashes of our very much loved, and now missed girl. Thank you Patch & Purr team.”

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Posted 3 years ago

“I recommend this company for your loved fur babies . There services are beautiful,I’m glad I chose patch and purr my Xena is with me forever cremated with love ❤️”

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Posted 3 years ago

“Honestly hand on heart have to say the team at P &P are amazing. I was very stressed about the process of cremation and the loss of my beloved TimTam. Lyn was amazing and even offered grief counciling because I was struggling with the loss of my baby girl. The team actually cares for you and your pet. I’m so thankful to have such a great service in Sydney like this. Thanks for treating myself and my cat with respect. ❤️💕❤️🐈‍⬛🐈‍⬛😻”

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Posted 3 years ago

“We had a wonderful experience. The paw prints and lock of hair were unexpected but beautiful momentums. Prompt service and quality products I would recommend Patch and Purr to anyone”

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Posted 3 years ago

“So professional and caring, thank you for making a very sad time so much easier and providing us with beautiful keepsakes!”

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Posted 3 years ago

“Very happy with P&P, the memorial to our beloved dog they put together was just beautiful”

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Posted 3 years ago

“Every person I dealt with at Patch and Purr was kind and compassionate at what was a very difficult time for us. They treated my dog's ashes with the same respect and love that I would have and reassured me and comforted me when I cried. I could not recommend them highly enough”

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Posted 3 years ago

“5 star service at such a crucial time, thank you!”

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Posted 3 years ago

“Thank you so much to Sophie and Patch and Purr for so quickly returning my darling's ashes. I highly recommend Patch and Purr.”

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Posted 3 years ago

“Thank you for sending your gracious response so promptly. I asked for everything , If only I had known earlier ...”

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Posted 3 years ago

“Highly recommend”

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Posted 3 years ago

“Thank you for your kind thoughts and consideration on the lose of Mumcat and Rocky.”

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Posted 3 years ago

“Genuinely sympathetic, understanding and caring people at Patch and Purr. Communication and arrangements are all very well managed. Patch and Purr worked seamlessly with our vet arriving at our home when they needed to be there. In the circumstances with inconsolable children their attention to our needs was greatly appreciated. I have no hesitation in recommending Patch and Purr in your time of need!”

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Posted 3 years ago

“On 7 August 2021 I lost my beloved horse Costa who had been in my life for 26 years and was 30 years of age. The trauma of losing him I cannot describe. I just want to say a heart felt thank you to you all, especially Ana for being so caring and Wayne for treating my boy with so much dignity and respect and returning him to me, to be with me forever. Wayne also took into his care my beloved Great Dane, Armstrong, three years ago and showed the same care to him also. I cannot recommend Patch and Purr enough to care for your beloved pet.”

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Posted 3 years ago

Patch & Purr is rated 4.8 based on 163 reviews