Patch & Purr Reviews

Name: Patch & Purr
Address: Level 5, 40 Mount Street, North Sydney, New South Wales
Rating: 4.79

4.8 Rating 163 Reviews

94 %

of reviewers recommend Patch & Purr

Company Reviews

Questions

Metrics

4.8

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1300 112 711

Email:

info@patchandpurr.com.au

Location:

Level 5, 40 Mount Street,
North Sydney
New South Wales
2060

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Patch & Purr 3 star review on 24th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really appreciate the kindness and care Patch and Purr have shown our family, losing our beloved cat was the hardest thing we have gone through. Even through lockdown Patch and Purr took care of our kitty and delivered her in person to our home. Patch and purr have gone above and beyond to provide kindness in the most harshest times. The package provided had included complementary grievance counselling, which helped very much. Thankyou Patch & Purr team for the kindness you’ve shown and the after care support you’ve provided to ensure we went through a gentle process of grievance and acceptance.”

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Posted 3 years ago

“Staff were very friendly and my fur friend arrived very promptly. Products were very nice :) thank you patch and pur”

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Posted 3 years ago

“Recently our family lost a dear Cat Gypsy and Patch and Purr were recommended to us. This is the first time we have used a service such as this and Ibcan not fault them , they very respectful in our time of grief. We highly recommend them Thank you Patch and Purr”

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Posted 3 years ago

“Handled with care & dignity”

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Posted 3 years ago

“Lovely personal service and wonderful momentous of day ur beloved Claire.”

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Posted 3 years ago

“The people of patch and purr are amazing individuals. They treated my fur baby with so much care and in this hard time in the world as well. I cant recomend them enough. Im so thankful i found them to help keep my gorgie's memory alive”

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Posted 3 years ago

“Patch & Purr are fantastic. The staff are friendly and helpful. I new patch & purr when it was Eternal Peace. The service is unreal. Staff allow you to talk to them and your furbabby before they go. There prices are good.”

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Posted 3 years ago

“Patch and Purr made a difficult time much easier. We had no idea what our options were and the process after he passed away. The cremation of our rabbit was arranged through our vet. Patch and Purr were very considerate and professional. They gave us a tracking number to follow while he was away from us, and seamless in delivering him home to us a few days after. Their representative was very sweet and checked in on the familie’s well being. Lovely company to deal with.”

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Posted 3 years ago

“We entrusted our beloved dog Jakey to Patch and Purr’s care. We chose them because of their guarantee that it would be his ashes returned to us, validated by a tracking system, and their many options to remember him by. Their empathy and kindness will not be forgotten, and he was back i our home in a few days. I could not have had a more positive and supportive experience from start to finish, and our family now has a unique and precious way to remember him physically as well as in our hearts. Our deepest gratitude, and highest of recommendations. Thank you!❤️”

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Posted 3 years ago

“Thank you to Patch and Purr for taking such good care of Mimmy my beautiful bunny who passed recently. I really appreciated the care you took to arrange everything through my vet. Much appreciated.”

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Posted 3 years ago

“Thank you Patch and Purr for taking such great care of my furbaby. Thank you for your understanding and empathy at this sad time. Samantha”

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Posted 3 years ago

“Very caring during this tough time. Fast response time too!”

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Posted 3 years ago

“Very blessed that this was made as easy and special as possible by everyone involved at patch and purr. Thank you”

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Posted 3 years ago

“Our family dog passed away at home which was not expected it was our worst time speaking to staff and the organisation of the cremation for all family members to have a memory of him the organisation went above and beyond to help us and deliver his urn back to us .I will definitely recommend them to others and will use them again . Thank you to all staff at Patch and Purr for helping us through a very difficult time .”

Helpful Report

Posted 3 years ago

“The process with the final cremation of our beloved Luci went smoothly with Patch and Purr. We were told all the options for her ashes and before long we received a lovely urn, a patch of Luci's hair and a paw print for us to remember her by. We have used other organisations with previous pets and found Patch and Purr to be efficient and good value for money, in comparison with them. They took the stress out of this difficult time for us.”

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Posted 3 years ago

“More than what we expected wonderfull”

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Posted 3 years ago

“Very prompt delivery, high quality Urn and thoughtful inclusion of the fur packet. Thanks for your assistance”

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Posted 3 years ago

“Lovely presentation, card and message.”

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Posted 3 years ago

“The loss of our Daisy was hard enough without having to think too hard about what to do afterwards. Daisy was picked up with such dignity & respect by Patch & Purr, we can’t thank you enough. Xx”

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Posted 3 years ago

“The team are lovely and very efficient. The website didn’t let me select sizes but they called me straight away to sort it out and I had it within a couple days. Very happy with the product and customer service.”

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Posted 3 years ago

Patch & Purr is rated 4.8 based on 163 reviews