Patch & Purr Reviews

Name: Patch & Purr
Address: Level 5, 40 Mount Street, North Sydney, New South Wales
Rating: 4.79

4.8 Rating 163 Reviews

94 %

of reviewers recommend Patch & Purr

Company Reviews

Questions

Metrics

4.8

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1300 112 711

Email:

info@patchandpurr.com.au

Location:

Level 5, 40 Mount Street,
North Sydney
New South Wales
2060

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Patch & Purr 3 star review on 24th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Ana, Kelsie and the Patch & Purr team for the kindness and compassion you showed when looking after my gentle old boy, Buster. I felt very comforted with each phone call and text message which kept me constantly informed during a sad and difficult time. The keepsakes were a lovely surprise and very much appreciated. Thank you”

Helpful Report

Posted 3 years ago

“So compassionate, helpful & supportive They understood Tyler was so much a part of our family & even though he was an old cat his passing was extremely sudden The time they took on the phone and even during the drop off to make sure we were ok -all their staff are sensational”

Helpful Report

Posted 3 years ago

“Our family will be forever grateful for the kindness and compassion shown to us with our beloved Poppy dog. Your communication was prompt and clear. You enabled our family to fulfill our specific wishes and honour our much loved family pet. We cherrish our keepsakes.”

Helpful Report

Posted 3 years ago

“Patch and Purr provided a remarkable and compassionate service when we lost our beloved Rara. Our questions and concerns were answered in a very timely manner and Rara was soon returned home. Thank you for providing a smooth and reliable service in a hard and difficult time in our life.”

Helpful Report

Posted 3 years ago

“Everyone I had dealings with at Patch & Purr were extremely professional helpful and very caring. I highly recommend this company.”

Helpful Report

Posted 3 years ago

“I was very well treated by representatives of Patch and Purr from the first phone call to the time Pixie came home I was kept in the link and knew what the progress was all the way. I feel that Pixie and I were treated with sympathy and understanding I would recommend with”

Helpful Report

Posted 3 years ago

“The crew at Patch and Purr were wonderful We received our beloved Pussn back within a week in a beautiful urn which we all love. It is a lovely reminder of our dear girl and the memories we made together. Thank you”

Helpful Report

Posted 3 years ago

“Thank you it was perfect every thing was again thank you”

Helpful Report

Posted 3 years ago

“Losing Ally-May was so unexpected and her loss is still being processed. Patch And Purr certainly made that process a little easier. For that I thank-you!”

Helpful Report

Posted 3 years ago

“This is the second time I have used your services. You do it beautifully. I cry when I look at him but it’s good to touch his paw print and smell his fur. I will miss him forever as I miss Chloe Thank you for your caring ways. My name is Jenny friend”

Helpful Report

Posted 3 years ago

“Thank you for your kindness and compassion during a very sad time for us. A wonderfully caring company.”

Helpful Report

Posted 3 years ago

“They were amazing, such a great experience during such a difficult time”

Helpful Report

Posted 3 years ago

“Patch and Purr are caring and understanding. They handle each grieving client individually and with dignity. They helped to make our heartbreaking situation just that little bit easier. Their communication and service is efficient and professional.”

Helpful Report

Posted 3 years ago

“An extremely professional organisation. Lynn who returned my baby Pepper to me was compassionate caring and respectful. Thank you Patch and Purr”

Helpful Report

Posted 3 years ago

“They picked up our little fur baby on the Monday and had her back by Wednesday morning, all employees are sweet and understanding. Even replying to my msgs at 12:30 at night… We appreciate what they have done and her little box is beautiful ❤️”

Helpful Report

Posted 3 years ago

“Excellent service beautiful remembrance for my beloved dog Tito memorabilia that will be with me forever thank you”

Helpful Report

Posted 3 years ago

“It was an unexpected and lovely surprise to receive flowers to our house during an emotionally difficult time. Thank you”

Helpful Report

Posted 3 years ago

“They rang promptly and advised when the ashes were coming.”

Helpful Report

Posted 3 years ago

“Very thoughtful and caring follow up. To have our beloved dog returned to us in person was something I have never experienced before and the offer of further grief counselling a much appreciated offer. Thank you.”

Helpful Report

Posted 3 years ago

“I lost my beautiful fur baby suddenly and PATCH AND PURR made my loss so much easier in such a sad and difficult time. I received a memory album with a piece of her fur as well as an imprint of her paws. Besides the rock with her ashes in; which is placed under her favourite spot in the garden. At least a piece of her is always with me. Thank you PATCH AND PURR”

Helpful Report

Posted 3 years ago

Patch & Purr is rated 4.8 based on 163 reviews