Pavers Shoe Shop Reviews

Name: Pavers Shoe Shop
Address: Catherine House Northminster Business Park Northfield Lane Upper Poppleton, York
Rating: 3.63

3.6 Rating 225 Reviews

64 %

of reviewers recommend Pavers Shoe Shop

3.6

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Pavers Shoe Shop:

Pavers Shoes is one of the UK’s leading comfort footwear specialists and is now an established multi-channel retailer.
As well as having over 100 outlets throughout the UK and Eire, we have invested heavily in catalogues and the internet in order to better serve their customers.

Visit Website

Phone:

0844 844 0809

Email:

helpdesk@pavers.co.uk

Location:

Catherine House Northminster Business Park Northfield Lane Upper Poppleton
York
YO26 6QU

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Pavers Shoe Shop 1 star review on 22nd October 2022

Pavers Shoe Shop 5 star review on 30th September 2022

Anonymous

Pavers Shoe Shop 5 star review on 1st September 2022

Anonymous

Anonymous // 01/01/2019

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“no phone answer ! want to return pair of shoes not wide enough even in a size 8 (required a 7 but too narrow) this is still too narrow. Not one available on the phone although it says will answer your call ! a total joke! I have tried for several days now and even in January no answer neither to my emails requesting a return label to get my money back ! this is disgusting what a horrible company who gives you zero after service service ! they have the audacity to state that returns within 14 days, how can you do this when you are buying a Xmas present to send to someone ? I dare them to start Covid ! we are here in a tier 5 but Somehow the businesses online are still working ! I strongly recommend that no one relies on this company beware of their complete lack of care once you bought and also the wide fitting they state is Not fit for purpose !”

Helpful Report

Posted 4 years ago

“Ordered slippers 3 weeks ago. No reply on Customer Service number. However was sent straight away 5 pairs of socks which were automatically added to your order unless you opted out. Sneaky!!!”

Helpful Report

Posted 4 years ago

“Been waiting 3 weeks for the slippers cannot get any answer from them via Email or Telephone terrible shopping experience, order is now with my solicitor”

Helpful Report

Posted 4 years ago

“Ordered boots online on the 6th December, apparently in stock. Thought that I was allowing reasonable time for them to be delivered by Christmas, as they are a present. Its nine days now and looking at the tracking they still have not been dispatched. Tried emailing but got a generic reply and tried phoning, no-one answers. If they ever do get dispatched they will fall into the void that is Royal Mail and I do not expect to receive them this side of Christmas. Pavers have my money, my sister does not have a gift. BUT, the silence from Pavers is the most stressful thing about the whole situation.”

Helpful Report

Posted 4 years ago

“Ordered online after eight days no boots so chased blamed post office but said delivery would be by the end of the week not received when contacted via online chat message acknowledged but they are only available mon/Tuesday 10 to 4 obviously not properly set up to handle internet sales recently bought some walking boots from Evesham branch staff really helpful as they they have been on previous visits but certainly won’t use Pavers again.”

Helpful Report

Posted 4 years ago

“Ordered slippers over 4 weeks ago - still waiting for them. Have phoned but after waiting on hold in a queue for over 5 minutes - only option you were given was to leave a message. Have emailed chasing but don't expect a reply anytime soon. Will be too late for Christmas present!”

Helpful Report

Posted 4 years ago

“2 pair sketches in window 2 prices 27.99 at shoes bag in middle no price checked with assistant to try on the sketches and saud what a great price 27.99 she even came to window checkout cost 47.99 spoke with manager who was unhelpful she says that fir bag so why have 2 prices at trainers you would not put 2 prices for 1 bag. very misleading which we said told assistant to change display !!!! I could have said this was false advertising etc but paid and left very annoyed if this us how u con customers I will certainly not visit again I would have been within my rights to say price in window us what we should have paid manager too stand off not worth grief daughter liked trainers so would not gave disappointed her”

Helpful Report

Posted 4 years ago

“Bought a pair of leather boots 3 months ago. Soles on both came away. Took them back to the shop in Bury. Surly manageress asked if I had waterproofed them . I said I had. She said they were wet! They weren't, just cold from carrying them in a bag. Cold outside. Reluctantly agreed to exchange them. I am 72 she made me feel uncomfortable. I have bought several pairs of shoes from this shop. Think I'll try somewhere else next time. Genuine complaint. No apology, just very rude.”

Helpful Report

Posted 4 years ago

“Do not order the shoes you get rob I been waiting over the 5 days for the shoes to com and still have nothing that was part of gift frustration come for the gift no the good they very good to take your money but , to deliver on time unreliable shame of them . J F”

Helpful Report

Posted 4 years ago

“Was told by shop employee that Pavers don't do waterproof shoes or boots. They are fashion shoes. I bought a pair of boots online a while ago and they are useless in wet weather. Feet get soaked.”

Helpful Report

Posted 4 years ago

“The lady in Pavers at Salford Lowry was very helpful. I asked for help in choosing ladies latex insoles.”

Helpful Report

Posted 4 years ago

“Visited your templepatrick store and received excellent service from a young girl think her name was zara. Very helpful indeed. Big thank you .”

Helpful Report

Posted 4 years ago

“I had a wonderful morning at the Pavers Dept at Armstrongs Mill, Shepshed Leics. The staff were very friendly, helpful and knowledgable of their stock. I was able to find shoes containing beautiful soft leather that are perfect for my feet, especially the pair that was the same style exactly as the pair that I bought 3 years ago from the same shop and at a bargain price. I have found the quality to be excellent and hard wearing. I thoroughly recommend Pavers lovely, comfortable fitting shoes. I will definitely be shopping there again in the future.”

Helpful Report

Posted 4 years ago

“We ordered a pair of shoes before lockdown. Obviously we couldn’t collect them.Contacted them when they opened and was assured of a refund. We still have had no refund. Please check if you are in the same boat.”

Helpful Report

Posted 4 years ago

“Very 'customer aware' service in the Pavers Shop at Clacton-on-sea. Having checked the shelves and been unable to find the slippers I was searching for, the assistant who came over and asked if she could help in any way, went directly to the shelves and identified the slipper in the size I required. Not only was she pro-active in being aware that I might need help, she was also very knowledgeable about the stock. Very impressed.”

Helpful Report

Posted 4 years ago

“Ordered some slippers as a present paid for them and 24 hour delivery 5 working days later still waiting for them. They are still in Yorkshire Post office. Rang up and Sarah on the phone has a right attitude. Won't be buying or dealing with them again, poor stock levels at most shops too. What poor way to run a company. Shambles. Save yourself the stress and don't bother with them.”

Helpful Report

Posted 4 years ago

“Already published review on an order placed for slippers back in May,which never arrived,despite assurances the second time that they would. Eventually after writing direct to the Managing Director,I got a refund of the monies paid, but no explanation apart from they were not coming directly from the Pavers warehouse? Now I get bombarded with emails from Pavers saying special offers,order online! Do you think I will ever order off them again online?????? Think not,put them down as spam”

Helpful Report

Posted 4 years ago

“Disappointing yet again. . This company needs to get its act together ! For the second time Pavers have not followed the Trade description act 1968. They show pictures of shoes then send ones that are different to the pictures on the website. They first did this in March 2019 then again in May 2020. They are not learning and it puts me off ordering from them. It is particularly difficult under lockdown to send them back and no refund until they are returned. In both cases I ordered a black sole and they sent beige.”

Helpful Report

Posted 5 years ago

“Very comfortable heels . Best heels I bought yet”

Helpful Report

Posted 5 years ago

“Pavers shoes are no longer the quality they used to be one's I have purchased over the past 18months have ended up in the bin the materials used on the soles just fall apart with very little wear.I purchased a pair of expensive waterproof boots with non slip soles holes & a split appeared in the soles & the soles were parting company from the uppers poor quality the shoe repair shop said they have noticed the quality is no longer what it used to be in pavers shoes - not fit for purpose - I won't be buying or recommending them again very disappointed”

Helpful Report

Posted 5 years ago

Pavers Shoe Shop is rated 3.6 based on 225 reviews