Pavers Shoe Shop Reviews

Name: Pavers Shoe Shop
Address: Catherine House Northminster Business Park Northfield Lane Upper Poppleton, York
Rating: 3.63

3.6 Rating 234 Reviews

65 %

of reviewers recommend Pavers Shoe Shop

3.6

Based on 234 reviews

Customer Service
Communication Channels	Telephone

About Pavers Shoe Shop:

Pavers Shoes is one of the UK’s leading comfort footwear specialists and is now an established multi-channel retailer.
As well as having over 100 outlets throughout the UK and Eire, we have invested heavily in catalogues and the internet in order to better serve their customers.

Visit Website

Phone:

0844 844 0809

Email:

helpdesk@pavers.co.uk

Location:

Catherine House Northminster Business Park Northfield Lane Upper Poppleton
York
YO26 6QU

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Pavers Shoe Shop 1 star review on 22nd October 2022

Pavers Shoe Shop 5 star review on 30th September 2022

Anonymous

Pavers Shoe Shop 5 star review on 1st September 2022

Anonymous

Anonymous // 01/01/2019

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“Hidden chargers for returns when the company has changed the sizing of it's shoes! How is that my fault??? Why should I pay for their mistake?!”

Helpful Report

Posted 5 years ago

“Ordered on line, my requested shoe size was out of stock. However, Pavers searched their shops and emailed to say did I still want the shoes I ordered. I agreed and within days I received my shoes. Perfect in all areas. Thankyou customer services.”

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Posted 5 years ago

“Ordered 2 pairs on 27 March, paid by Paypal. Called Pavers on 06 April only to find out they didn't have them in stock. Terrible. At least keep your customers informed Pavers. Communication is key. Kept my money for almost 10 days without any updates. The only email I got from Pavers was about confirming the order. Had to cancel eventually. Horrible experience PS: Pavers webmasters didn't publish this review on their website. Shows how fraudulent they are in removing genuine reviews.”

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Posted 5 years ago

“Never received anything had to put a charge back to get my money from this fraudulent company. Never buy from them”

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Posted 5 years ago

“Ordered slippers for mum, the web site considering for older people very crafty. Twice they suggested and added a handbag that I did not click for. Had my mum bought this online she would ended up with handbag not wanted but she would not return thus bought. Should be ashamed as the target group not as computer literate, upwselling at it worst”

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Posted 5 years ago

“Perfect Fitting and very comfortable and foot friendly Shoes Buying a second Pair again Saginder Pal Singh Patiala”

Helpful Report

Posted 5 years ago

“Uppers departed from soles after 2 months, hollow heels, 3ctremely unhappy”

Helpful Report

Posted 5 years ago

“Very poor firm. Would not buy anything from them again. Paid £19.99 and whenever I returned them they credited my account with £17.49 with no reason whatsoever. The 11 size slipper is small fitting and it was a present. Beware lack of customer care is with this firm and there are better firms you can order from. Never again. J Watt”

Helpful Report

Posted 5 years ago

“Ordered boots and paid for 2Jan nothing yet! 9 days later!! Ordered boots from Footway based in Sweden on Thursday evening 7 Jan received today 11th. Now that is Service and Pavers much too expensive...”

Helpful Report

Posted 5 years ago

“no phone answer ! want to return pair of shoes not wide enough even in a size 8 (required a 7 but too narrow) this is still too narrow. Not one available on the phone although it says will answer your call ! a total joke! I have tried for several days now and even in January no answer neither to my emails requesting a return label to get my money back ! this is disgusting what a horrible company who gives you zero after service service ! they have the audacity to state that returns within 14 days, how can you do this when you are buying a Xmas present to send to someone ? I dare them to start Covid ! we are here in a tier 5 but Somehow the businesses online are still working ! I strongly recommend that no one relies on this company beware of their complete lack of care once you bought and also the wide fitting they state is Not fit for purpose !”

Helpful Report

Posted 5 years ago

“Ordered slippers 3 weeks ago. No reply on Customer Service number. However was sent straight away 5 pairs of socks which were automatically added to your order unless you opted out. Sneaky!!!”

Helpful Report

Posted 5 years ago

“Been waiting 3 weeks for the slippers cannot get any answer from them via Email or Telephone terrible shopping experience, order is now with my solicitor”

Helpful Report

Posted 5 years ago

“Ordered boots online on the 6th December, apparently in stock. Thought that I was allowing reasonable time for them to be delivered by Christmas, as they are a present. Its nine days now and looking at the tracking they still have not been dispatched. Tried emailing but got a generic reply and tried phoning, no-one answers. If they ever do get dispatched they will fall into the void that is Royal Mail and I do not expect to receive them this side of Christmas. Pavers have my money, my sister does not have a gift. BUT, the silence from Pavers is the most stressful thing about the whole situation.”

Helpful Report

Posted 5 years ago

“Ordered online after eight days no boots so chased blamed post office but said delivery would be by the end of the week not received when contacted via online chat message acknowledged but they are only available mon/Tuesday 10 to 4 obviously not properly set up to handle internet sales recently bought some walking boots from Evesham branch staff really helpful as they they have been on previous visits but certainly won’t use Pavers again.”

Helpful Report

Posted 5 years ago

“Ordered slippers over 4 weeks ago - still waiting for them. Have phoned but after waiting on hold in a queue for over 5 minutes - only option you were given was to leave a message. Have emailed chasing but don't expect a reply anytime soon. Will be too late for Christmas present!”

Helpful Report

Posted 5 years ago

“2 pair sketches in window 2 prices 27.99 at shoes bag in middle no price checked with assistant to try on the sketches and saud what a great price 27.99 she even came to window checkout cost 47.99 spoke with manager who was unhelpful she says that fir bag so why have 2 prices at trainers you would not put 2 prices for 1 bag. very misleading which we said told assistant to change display !!!! I could have said this was false advertising etc but paid and left very annoyed if this us how u con customers I will certainly not visit again I would have been within my rights to say price in window us what we should have paid manager too stand off not worth grief daughter liked trainers so would not gave disappointed her”

Helpful Report

Posted 6 years ago

“Bought a pair of leather boots 3 months ago. Soles on both came away. Took them back to the shop in Bury. Surly manageress asked if I had waterproofed them . I said I had. She said they were wet! They weren't, just cold from carrying them in a bag. Cold outside. Reluctantly agreed to exchange them. I am 72 she made me feel uncomfortable. I have bought several pairs of shoes from this shop. Think I'll try somewhere else next time. Genuine complaint. No apology, just very rude.”

Helpful Report

Posted 6 years ago

“Do not order the shoes you get rob I been waiting over the 5 days for the shoes to com and still have nothing that was part of gift frustration come for the gift no the good they very good to take your money but , to deliver on time unreliable shame of them . J F”

Helpful Report

Posted 6 years ago

“Was told by shop employee that Pavers don't do waterproof shoes or boots. They are fashion shoes. I bought a pair of boots online a while ago and they are useless in wet weather. Feet get soaked.”

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Posted 6 years ago

“The lady in Pavers at Salford Lowry was very helpful. I asked for help in choosing ladies latex insoles.”

Helpful Report

Posted 6 years ago

Pavers Shoe Shop is rated 3.6 based on 234 reviews