Pavers Shoe Shop Reviews

Name: Pavers Shoe Shop
Address: Catherine House Northminster Business Park Northfield Lane Upper Poppleton, York
Rating: 3.63

3.6 Rating 225 Reviews

64 %

of reviewers recommend Pavers Shoe Shop

3.6

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Pavers Shoe Shop:

Pavers Shoes is one of the UK’s leading comfort footwear specialists and is now an established multi-channel retailer.
As well as having over 100 outlets throughout the UK and Eire, we have invested heavily in catalogues and the internet in order to better serve their customers.

Visit Website

Phone:

0844 844 0809

Email:

helpdesk@pavers.co.uk

Location:

Catherine House Northminster Business Park Northfield Lane Upper Poppleton
York
YO26 6QU

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Pavers Shoe Shop 1 star review on 22nd October 2022

Pavers Shoe Shop 5 star review on 30th September 2022

Anonymous

Pavers Shoe Shop 5 star review on 1st September 2022

Anonymous

Anonymous // 01/01/2019

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“Exceptional service good quality shoes customer assistant went the extra mile to make sure my mum got exactly what she needed nothing was too much for her”

Helpful Report

Posted 3 years ago

“Ordered some toe post "wide" sandals but they are certainly not wide. I returned the sandals via Royal Mail a week ago and heard nothing so I telephoned the company this morning when they told me that they had only just received notification of the return! After looking at reviews on this site I am very wary of how long my refund will take, if I get it at all. I won't use this company again, that's for sure.”

Helpful Report

Posted 3 years ago

“Ordered three pairs of shoes 07/07/21 received one pair within days. But l am still waiting for the other two pairs ! Sent a few emails but never get a reply ! Looked up tracking at the being of my order, it says they have been dispatched and royal mail will let me know when then are out for delivery or words to that affect !!! Very annoying :(”

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Posted 3 years ago

Helpful Report

Posted 3 years ago

“Went to Tillicoultry outlet on the 17/6/21 and bought a pair of Loretta sandals -not a great choice in that shop. Saw some lovely sandals in the catalogue you sent me so I then went to the Factory outlet in Cumnock (I did not know they sold Pavers) where they had a great selection and I ended up buying 3 pairs of shoes there. 1 sandals, 1 dress shoes and 1 casual. Now I know that the sandals fit I might buy another pair in black - Cumnock only had the tan colour.Staff very helpful, price was good and the quality and comfort of the shoes are excellent.”

Helpful Report

Posted 3 years ago

“I was in store trying to buy trainers with an arch for my son in law.. the store had none the girl in the store advised me about arch cushion to put in the trainer.. bought it my son in law would not wear it he never even looked at it... so next day I took it back to the store the reaction was we don’t take shoe care products back .. when I purchased this item I was never told about this policy .. the girl said read the back of the receipt .. who reads the back of a receipt .. I’m very disappointed not only that the product couldn’t be returned also the staffs attitude if they had explained when I purchased the item I would have spoke first to my son in law... the item cost £11-50 as a pensioner this is not easy to throw away... sorry for the rant but maybe your employees should let customers know when they purchase this item.. Thankyou ...”

Helpful Report

Posted 3 years ago

“Great shoes ....... BUT...... beware lengthy time in getting your money refunded! Shoe order delivered to store for collection. Too small so needed to swop for next size up. Same price and colour but assistant would not exchange like for like so had to make another purchase for 2nd pair. Would not credit my return on the same credit card there and then but was given Customer Order Return Slip stating I would “automatically be refunded on my card” together with receiving an email informing me I would be “refunded in the next few days”. Having received no monies I enquired a week later (albeit losing 1 day to the Bank Holiday) to be told I could expect this within the next couple of days. Alas, no joy ,so rang again today and informed I should really allow up to 14 WORKING days (thereby potentially up to 3 weeks). This I was told is clearly stated on their website. This may be the case but I would strongly suggest the above wording on both their customer order return slip and the email notification I received is not transparent and in fact misleading. A refund from this company is anything but “automatic” (it took 3 days to even start the process) and I would suggest that in reality up to 14 working days can hardly be construed as “within the NEXT FEW days”. To date it seems I could still be waiting at least a further week for my refund some 3 weeks since exchanging my shoes. In it’s communication with me, by receipt and email, Pavers have not been forthcoming with the truth.”

Helpful Report

Posted 3 years ago

“Poor quiality item - sole of shoe very thin and not comfortable at all. HIDDEN CHARGES on their retuns policy. They charged me 5.50 for a standard UK return, even tho website states it is 2.99. Would never use again. Poor quality product. Untrustworthy company.”

Helpful Report

Posted 4 years ago

“I was very impressed with the lady who served me today at Towngate, Newport IOW. She was helpful, supportive and more than that extremely patient with me whilst I tried to make up my mind. An asset in these days when shopping, especially older customers like myself.”

Helpful Report

Posted 4 years ago

“Had to chase delivery which took nearly 3 weeks. One shoe was faulty so returned the pair but they refunded less cost of postage. Cannot recommend Pavers!”

Helpful Report

Posted 4 years ago

“I ordered shoes in PEWTER paying for postage and return postage and received BLACK shoes. I hope I have not wasted £4 in postage and am waiting for a reply from Pavers.”

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Posted 4 years ago

“Hidden chargers for returns when the company has changed the sizing of it's shoes! How is that my fault??? Why should I pay for their mistake?!”

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Posted 4 years ago

“Ordered on line, my requested shoe size was out of stock. However, Pavers searched their shops and emailed to say did I still want the shoes I ordered. I agreed and within days I received my shoes. Perfect in all areas. Thankyou customer services.”

Helpful Report

Posted 4 years ago

“Ordered 2 pairs on 27 March, paid by Paypal. Called Pavers on 06 April only to find out they didn't have them in stock. Terrible. At least keep your customers informed Pavers. Communication is key. Kept my money for almost 10 days without any updates. The only email I got from Pavers was about confirming the order. Had to cancel eventually. Horrible experience PS: Pavers webmasters didn't publish this review on their website. Shows how fraudulent they are in removing genuine reviews.”

Helpful Report

Posted 4 years ago

“Never received anything had to put a charge back to get my money from this fraudulent company. Never buy from them”

Helpful Report

Posted 4 years ago

“Ordered slippers for mum, the web site considering for older people very crafty. Twice they suggested and added a handbag that I did not click for. Had my mum bought this online she would ended up with handbag not wanted but she would not return thus bought. Should be ashamed as the target group not as computer literate, upwselling at it worst”

Helpful Report

Posted 4 years ago

“Perfect Fitting and very comfortable and foot friendly Shoes Buying a second Pair again Saginder Pal Singh Patiala”

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Posted 4 years ago

“Uppers departed from soles after 2 months, hollow heels, 3ctremely unhappy”

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Posted 4 years ago

“Very poor firm. Would not buy anything from them again. Paid £19.99 and whenever I returned them they credited my account with £17.49 with no reason whatsoever. The 11 size slipper is small fitting and it was a present. Beware lack of customer care is with this firm and there are better firms you can order from. Never again. J Watt”

Helpful Report

Posted 4 years ago

“Ordered boots and paid for 2Jan nothing yet! 9 days later!! Ordered boots from Footway based in Sweden on Thursday evening 7 Jan received today 11th. Now that is Service and Pavers much too expensive...”

Helpful Report

Posted 4 years ago

Pavers Shoe Shop is rated 3.6 based on 225 reviews