“The telephone line was very bad it kept breaking up plus not sure English was first language as she could not spell my husbands middle name took about 4 attempts. Think there was only one member of staff on duty. I had to redial twice so I could speak to salesperson and then to Customer Services. Don’t think I would this company again.”
“I have been insuring with Paying Too Much for a few years now. They always have the best price offers. This time I rang them up instead of going online and the lady I spoke to was very helpful.
I will certainly recommend this company to my family and friends”
“Staff speak with a heavy English accent and too fast (speaking from a script?) and therefore garbled. When you query a question asking if you have ever suffered from 'X' condition they reply 'I don't know either and have to consult a colleague. These issues can be easily addressed by proper support and training - at no great cost.”
“Have used paying too much for several years and have found their travel insurance offers to be very competitive for our needs. Have never had to make a claim as yet so my review is totally based on the policy purchases.”
“Phoned just to check on my travel insurance policy.
The lady I spoke to was pleasant and quick to answer my questions. I will not hesitate to renew my policy with this company.”
“I had to amend the health question and the person I spoke to the second time was much clearer than the first. I felt the first read questions so quickly I had to keep asking her to repeat Overall though good”
“The website was clear and easy to navigate. When I had to call to update a medical condition the agent I spoke with was professional and friendly. The call was well signposted, making clear what happening.”
“I had to amend our Travel policy and found the lady I spoke to was very efficient. She spoke clearly and was very helpful in answering any questions I had. The amended documents were with me instantly.”
