“Very easy to get online with the company, no awkward question's, straight forward to answer questions. Very quick with the quote and setting up an account. Overall very happy with the outcome.”
“Not all that happy!
Clearly, the availability of the insurance is to be welcomed. However it is a bit 'one size fits all,' with little provision for specific circumstances.
In situations where it is likely to have to activate the insurance, it would be helpful to have 'what do I do now' advice. Insurers underestimate the trauma and uncertainty that precedes the critical situations.”
“Brilliant customer service. No or little queue when phoning. Helpful staff. Had to cancel policy to aid alterations but was refunded within 24 hrs. Much cheaper than other companies some of which would not insure me due to past medical issues.”
