“The website is easy to navigate and i took the insurance cover suitable for us ie a few days away in Ireland. I have read the adverse reviews on trying to make a claim but i cannot judge this aspect as no claim attempt made and hopefully won't be required. However, i think it depends on where you ar going ie if long-haul, a more comprehensive and expensive insurance package would probably be better.”
“Despite several phone calls and two letters to your complaints team you have still not replied to and you have still not paid out my claim sent to you om the 4th of July Ihave taken this matter up with the ombudsman.”
“I made a claim for certain items due to major problems at Manchester Airport on the 23rd June this year. My claim,was submitted with receipts on the 4th of July,.I have still not been paid despite my several phone calls and a letter sent to to customer service, s to which I have not received a reply 😕”
“As you have chosen not to reply to my letter of complaint and have failed to pay my claim .you get me no choose but take up this matter with the ombudsman”
“There wasa total power failure on the 23rd June at all three terminals and hotels at Manchester Airport. As a result we took off 3and a half hours after our flight time and without any luggage which we did not get until 4 days later consequently my wife and l at to buy clothes and toiletries etc,we spend over 208euros l sent all the receipts to this company with a letter on the 4th July.we have still not been paid out.dispite a number of phone calls and letter”
“Used this company recently. Had 2 gold necklaces stolen during holiday, value, more than £800. Stay sure paid out £100. Total insult. They are using profit to advertise, rather than pay fair compensation to customers. Will avoid, like the plague”
“Declared a medical condition which was accepted. Now trying to avoid paying out when I was hospitalised for same condition. Contacting Ombusman next
.”
“Just had terrible experience with a member 0f your team 30 minutes on the phone and not got my details done asking wot was written on
my medical records my answer was 5 times don't no dont have axses to them. never mind my husband not started hes yet booked with you for last ten years so thanks for nothing”
“I took out a policy with this shower for my holiday at the end of June. I needed to make a claim. The staff were very unhelpful and rude and as use as a chocolate fireguard”
“Insurance was good value but claiming horrendous. Put in a claim over a month ago . Still not had pay out !
1st person I spoke to was so slow and didn't seem to know what she was doing.
Then they wanted bank details so I e mailed them....still no money.
Rang and told no bank details but they had called my bank . How could they if no details?
5 working days later still no money. Rang again and told information hadn't been sent to payment team ! Another 5 working days ! But will see what happens.
Asked to put complaint in. Told they would contact me in 48 hours. Not holding my breath !”
“The worst company I have ever dealt with. Its very getting a quote that saves a couple of pounds, but people beware if your traveling North America and need hospital treatment this company will do everything it can to avoid and delay settlement of your claim with well leave you bankrupt.”
“In March 2023 my hubby and I went to Australia to visit family for 5 wks , on our last week I had a fall which fractured my hip and pelvic floor , I was in the Gold Coast hospital four nights , they couldn’t opporate so I had to recover on pain killers , I wasn’t fit to fly so our flight was cancelled, on contacting my insurance they arranged for after care , as we only took our daily medication with us to last our holiday we had to visit our grandsons GP practice for prescriptions at a cost , as we are pensioners we don’t pay at home in the UK , James at paying to much was very helpful he arranged there medical team to speak to me , they arranged an ECG , Blood tests and a scan , as we were rating with family I was able to recover on crutches and strong pain killers , so wasn’t fit to fly so our holiday was extended to an extra 6 wks , James at pay to much arranged for a flight home and upgraded us to business class for comfort , at first it was only for me , but when i asked James why and told him that my hubby was 82 had health issues which were stated on the insurance and I was his carer the agreed for him to fly with me in business class ,a car picked us up to travel to airport and a taxi waiting on arrival in Uk on arriving home I collected all our receipts for expenses sent them to insurance which was dealt with by the post office and was paid quickly, so I have given 5 stars and would use again and already recommended to friends and family ☺️”
