PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.89

4.9 Rating 2,624 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,624 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 17th August 2025

802

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gemma went above and beyond to get the right fit for my dog. The clever thing about this harness is the 3 x parts. Some animals due to their shape need different sizes for each part. This is a very comfy harness however my dog is a little annoyed as I have far more control over her! Thanks for all your patience and help it was very much appreicated.”

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Posted 1 year ago

We will be sure to pass your thanks on to Gemma, Lucy :) Thank you for your feedback. It is great to hear that you are a fan of the modular design.

Posted 1 year ago

“The harness made by PerfectFit is the best product that we have found for our mixed breed dog. It fits him perfectly unlike the orginal one. The ethos of PerfectFit is wonderful, not only is the product very cleverly designed and beautifully made but the fact that they swap out parts free of charge until you get it exactly right is probably the best customer service that I have ever experienced.”

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Posted 1 year ago

Thank you for your feedback, Max! We love that you are happy with the service that you received and that your lovely mixed breed has a well-fitting, comfortable harness :)

Posted 1 year ago

“Fab customer service!! Really helpful team sending additional pieces with no effort to ensure the best fit before settling & using! Thank you!!”

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Posted 1 year ago

It is our pleasure, Rebecca! We love that you were able to take advantage of our exchange service to ensure the best fit for your dog. Thank yo for for taking the time to leave us your thoughts.

Posted 1 year ago

“It really does what it says. The modular sytem allows you to get a perfect fit. It washes easily and 3 years later it is still going strong.”

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Posted 1 year ago

Thank you for your feedback, Wendy! It is great to hear that your harness is still going strong after 3 years :)

Posted 1 year ago

“From my first call I was impressed with the fantastic customer service. I was steered through the measuring process and advised which harness would be most appropriate for my dog. The delivery was spot on time and the backup service to ensure the harness fitted properly was excellent. The harness is a 'perfect fit' and I will not go anywhere else now. Thank you PerfectFit and Gilly who was amazing, very knowledgeable and had a great sense of humour, which really made the process a pleasure.”

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Posted 1 year ago

Thank you for the lovely review, Sue. It is great to hear that you had such a positive experience with us. We are very pleased that you have the PerfectFit for your pup and we will be sure to pass your thanks on to Gilly :)

Posted 1 year ago

“I ordered my dog a 15 harness and unfortunately there were parts of it that didn’t fit and then I thought the top piece was too small. I emailed PerfectFit and they were amazing! They sent me out the bigger size to try. A friend of mine is a stockist in PerfectFit harnesses and she said that the 15 is fine but would need alternative sizes for the top piece etc. On the three occasions that they had to send me out different sizes and pieces, the communication from the staff were amazing! They provided an excellent customer service, extremely helpful and nothing was too much trouble! Now I have a harness that fits him I can’t wait to add more colours to his wardrobe.”

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Posted 1 year ago

It is great to hear that you were able to take advantage of our exchange service to ensure the best fit for your pup, Rose. We looking forward to hearing from you again when you are choosing your new colours!

Posted 1 year ago

“Fab replacement part to harness …….”

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Posted 1 year ago

Thank you for the review and 5 stars, Claudine!

Posted 1 year ago

“I order four harnesses, two for my dogs and two for my mums dogs. All miniature dachshunds.The first three fit perfect however the one harness for a puppy didn’t fit. The customer service I received after this was brilliant and could not fault them. They sent me different sizes to try so quickly and we found the perfect size! I would recommend these harnesses and this company and will also always purchase my harnesses from perfect fit the quality and service is great.”

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Posted 1 year ago

Thank you for leaving us such a lovely review, Christina! It is great to hear that we found the best fit for all FOUR of your and your Mum's Mini Daxies. We look forward to hearing from you in the future.

Posted 1 year ago

“Eaasy to fit, comfortable for my dog/”

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Posted 1 year ago

Thank you for the review, Michael! It is great to hear that your dog is comfortable in their PerfectFit :)

Posted 1 year ago

“I love this harness. Having the three separate pieces means it is easy to fit properly. I have two I use and now have ordered a new front piece as he's stretched it pulling, that's after three years. It doesn't stop him pulling but with also using the double ended lead I have good control.”

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Posted 1 year ago

We love that you love the harness, Glenys! :) It is great to hear that the harness gives you more confidence when your pup pulls.

Posted 1 year ago

“I’ve bought a lot of harnesses and never have I bought one that fits like it was made for her until I ordered Perfect Fit! It’s better for her too as she hates things going over her head. Perfect Fit has actually given my girl her freedom back as she can go on a flexi again (something I’d never attach to a collar on a chihuahua!). Thank you PerfectFit! The only issue I have is I want all the colours!”

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Posted 1 year ago

If that gorgeous, happy face isn’t the sign of a comfy dog, we don’t know what is! Thank you so much for taking the time to review the harness, it’s a delight to read how comfy your Chihuahua is in their PerfectFit and how it allows her freedom! We can’t wait to see the next colour on her, happy walkies! 💛

Posted 1 year ago

“Perfect fit for my dog. I also had an excellent customer service experience. Highly recommend.”

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Posted 1 year ago

Yay! We are super thrilled to hear that we could help you and your dog! Thanks for taking the time to leave us a review and happy walkies! 💛

Posted 1 year ago

“I have nothing but praise for the harness and customer service I received from Perfect Fit.”

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Posted 1 year ago

Hello Audrey It’s so nice to hear such a kind review about us and our harness, we are chuffed we could help. Happy walkies!

Posted 1 year ago

“Fits perfectly! Not a surprise - they’re always great!”

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Posted 1 year ago

This is awesome Liz! Thanks for the review 💛

Posted 1 year ago

“Really good customer service, quick response and helpful comments which helped clear up some questions on sizing. The harness itself is amazing, fits him perfectly, doesn't slip at all and lets him walk and run normally. It's also comfortable for him and well made. Thankyou! He loves it!”

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Posted 1 year ago

Hi Amy Thank you so much for taking your time to leave us a review. It’s great to hear we could advise on finding your dog something comfortable as well as giving him his freedom for his runs! We are always here if you have any questions! 💛

Posted 1 year ago

“Love the harnesses we have had 1 for over 2 years and 1 for a year and still as good as new. I bought 2 complete new ones as I wanted a new colour and it's great to have a spare so one can be washed and we still have a harness. Very well made works well, fits well with our German Shepherd and Golden Retriever”

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Posted 1 year ago

Hi Julie It’s a real pleasure to hear how your German Shepherd and Golden have had their harnesses for years and there still in good shape, that’s the goal! 🙌 Thank you for being a loyal customer and for taking the time to leave us a review. We hope they look great in their new colours! 💛

Posted 1 year ago

“Customer service so helpful and friendly. My dog is a cross breed. The operator patiently took all my dog’s measurement and the harness was a “Perfect Fit” and put together. Arrived in two days second post, along with a booklet with instructions and other products. Would use every time.”

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Posted 1 year ago

It is great to hear that the team looked after you well and that you received your harness in good time. Thank you for the lovely review, Linda!

Posted 1 year ago

“Fantastic harnesses and great range of colours”

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Posted 1 year ago

It is great to hear that you are a fan of the harness, Meg and that you like you like our different colour options :)

Posted 1 year ago

“It is easy to put on, especially as he doesn't like anything over his head, and it looks comfortable.”

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Posted 1 year ago

We love when we have been able to help with a harness for a dog who dislikes having things over their heads. Thank you for taking the time to leave us a review.

Posted 1 year ago

“Brilliant service, very helpful.”

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Posted 1 year ago

It's great that the team looked after you well, Scott! Thank you for the 5 stars!

Posted 1 year ago

PerfectFit is rated 4.9 based on 2,624 reviews