PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.89

4.9 Rating 2,624 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,624 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 17th August 2025

802

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality harness. Helpful advice for sizing. Our rescue giant breed dog has had no issues with harness & walks so much better than being led by collar. Thoroughly recommend”

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Posted 1 year ago

Thank you for leaving us a review, Anna. We love that your lovely rescue is happy in their new harness :)

Posted 1 year ago

“Very helpful. Spoke to someone in the office when we had ordered the wrong size, they where so helpful and sent the required piece before I had even the wrong size back to them. Definitely recommend using PerfectFit”

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Posted 1 year ago

Thank you for recommending us, Jane :) We are very happy to hear that you found our exchange service useful to ensure the best fit for your dog.

Posted 1 year ago

“Amazing customer service! My first puppy harness was slightly out but replacement pieces were sent out and I now have one happy pup. The Perfect Fit harness fits so much better and feels as if more of a comfortable fit too. Can’t recommend highly enough.”

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Posted 1 year ago

A happy puppy is the best review, Sarah! Thank you for taking the time to share your thoughts :)

Posted 1 year ago

“I’m so pleased with this fleece training lead; it’s all of the comfort and excellence I’ve come to expect from perfect fit leads and harnesses. Adjustable according to the walk, dog, context you’re out in with your dog. Highly recommended”

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Posted 1 year ago

We love that you are happy with your new training lead, Cathy! Thank you for your positive feedback :)

Posted 1 year ago

“Have been using perfect fit for 13 years and have never had a problem with them. If you need help with sizing the staff at the end of the phone are very helpful and knowledgeable. We have no issue recommending this product and company.”

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Posted 1 year ago

Thank you for your kind words, Annette :) It is great to hear that you found our helpline useful. We are always happy to chat things through on the phone!

Posted 1 year ago

“After attempting to find a decent lead that 1. Fit well and 2. My pup couldn’t escape out of I came across Perfect Fit. Emailed customer service as I wasn’t sure where to start. Service I received was amazing, instructed me what to buy and what he size. Sure enough it’s a perfect fit. Highly recommend 5 star product.”

PerfectFit 5 star review on 23rd May 2024

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Posted 1 year ago

Thank you for the 5 stars, Jo-Anne! It is great to hear that the team looked after you well :)

Posted 1 year ago

“We won our first set in a competition on Instagram but I liked them so much we ordered a second. The customer service was FAULTLESS. And the product is amazing, it actually is the perfect fit. We’ll definitely be getting more!!”

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Posted 1 year ago

Aw, that's lovely Jen :) Thank you for coming back to us. Wishing you, Alfie & Dougie many happy walkies and we hope to hear from you again soon!

Posted 1 year ago

“Great service helping me fit my puppy’s first harness, they got it right first time. This is my second dog to have one of these harnesses.”

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Posted 1 year ago

Thank you for coming back to us for a second time, Gill! We are thrilled to hear that the team looked after you well whilst you chose the best size for your pup :)

Posted 1 year ago

“Having never used a harness on my dogs over the years I am delighted with the harness I have just bought from PerfectFit.It is so easy to put on and take off and my 14 month old puppy is much easier on the lead.I did ring and order it over the telephone and the service was brilliant.”

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Posted 1 year ago

It is lovely to hear that you found our phoneline helpful in ordering a harness for your puppy, Linda :) It is great to hear that you are a harness convert!

Posted 1 year ago

“The staff were so helpful when we emailed in about our 10 week old puppy. Harness fits perfectly, and is such goood quality. Our older dog has his one for the past 6 years with no issues.”

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Posted 1 year ago

It is lovely to hear that the staff looked after you well and helped with sizing your little puppy, Sarah :) Thank you for coming back to us for a second time!

Posted 1 year ago

“I have ordered various of pieces for the perfect fit harness. Being able to change the size of the various parts for a perfect fit is ideal. The customer service and delivery is excellent. I have used these harnesses for many years for my various dogs..”

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Posted 1 year ago

Thank you for taking the time to review, Luise :) We just love hearing from our long-standing customers. It is great to hear that the team continue to look after you well and that you are still a fan of the harness' modular design.

Posted 1 year ago

“So pleased with our first harness purchase, we bought this second one in a different colour. Great that the front piece is smaller so overall a 'perfect fit' for our Donald the Lakeland Terrier. Customer services very helpful. Highly recommend. Thank you.”

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Posted 1 year ago

Thank you for recommending us! Wishing you and Donald happy walkies!

Posted 1 year ago

“The harness we got last year has become too loose as our dog has lost weight. During live chat I was advised what size would be the best fit. We and our dog love the harness. It is very comfortable!”

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Posted 1 year ago

It is great that you found our live chat service helpful in finding a new size for your pup, Heidi. Thank you for leaving us your feedback :)

Posted 1 year ago

“Excellent customer service and product. I sent photos and they sent me the correct size. I ordered wrong colour and they sent me a replacement before I sent the wrong one back .excellent product. Fits my dog perfectly.”

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Posted 1 year ago

It is lovely to hear that your dog has a perfectly fitting harness and that the team looked after you well, Kim :) Thank you for taking the time to leave us a review.

Posted 1 year ago

“It's been difficult to get a harness to fit my Yorkie. She's quite small and the ones I've had don't fit all round. Perfect Fit is the first one she's had that fits the way an harness should fit. Thank you.”

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Posted 1 year ago

And thank you for your lovely review, Charles :) It is just wonderful to hear that your little Yorkie has a perfectly fitting harness at last :)

Posted 1 year ago

“Perfect service, perfect delivery and perfect fit. What more can you ask for ?”

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Posted 1 year ago

What a lovely review, Gillian! We are very pleased that your experience with us was perfect. Thank you :)

Posted 1 year ago

“The initial harness was too small , but Perfect Fit were very helpful and quickly sent out bigger pieces to try, the harness now fits perfectly. I chose this harness as it is not near or press into my dog’s throat as he has possible laryngeal paralysis and I’m hoping to delay investigation or operation and trying other means to help prevent additional pressure on his throat.”

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Posted 1 year ago

Thank you for your review, Teresa. It is wonderful to hear that the Y shaped front of the harness will help to prevent excess pressure on your dog's delicate throat area.

Posted 1 year ago

“I have used Perfit Fit for years. Never had a problem or complaint. They wash and wear extremely well. I've recommended to many people.”

PerfectFit 5 star review on 21st May 2024

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Posted 1 year ago

Thank you for recommending us to others, Lesley. It is much appreciated! Your little two looks beautiful in their matching harnesses :)

Posted 1 year ago

“Amazing customer service. Got the perfect harness for my English bullterrier puppy.”

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Posted 1 year ago

We love that the team looked after you well :) It is great to hear that your lovely Bullterrier is happy their harness.

Posted 1 year ago

“The harness does just what is says - it is a PERFECT FIT. Thank you to the staff for their help in providing a solution to a problem and prompt delivery.”

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Posted 1 year ago

And thank you for your order and lovely review Gaynor! :) It is great to hear that the team looked after you well.

Posted 1 year ago

PerfectFit is rated 4.9 based on 2,624 reviews