PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.88

4.9 Rating 2,341 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 2nd May 2025

722

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent chat person. Very helpful. The harness may have to go to the next size but fine with out a coat.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Toni. If the harness is unworn, we will certainly exchange it for you for one with a bit more room. Just drop us an email to: info@perfect-fit-dog-harness.com with a picture of your pup in the harness so that we can get a better idea of which pieces could do with changing up. We will then send you out some alternative pieces to try, free of charge. We just ask that you send us back any unwanted pieces once you are happy with the fit.

Posted 5 months ago

“The harness fits my puppy very well but my ageing fingers really struggle to undo the tiny clips.”

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Posted 5 months ago

Thank you for your feedback regarding the clips, Alison. We will certainly send your thoughts on ti the development team. It is great to hear that you are pleased with the fit of your puppy's harness 😊

Posted 5 months ago

“I recently ordered a replacement front piece for a harness as stitching had worn, excellent, helpful service.”

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Posted 5 months ago

It is great to hear that the team looked after you so well, Susan. Thank you for your feedback! 😊

Posted 5 months ago

“Once we had sorted & put together the harness pieces and fitted them to our dog we were more tha pleased with the harness ( the dog was happy with it too)”

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Posted 5 months ago

It is great to hear that both you and your pup are happy with your harness 🥰 Thank you for leaving us (and your dog's) feedback, Bernard 😊

Posted 5 months ago

“Fitted well. Arrived promptly”

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Posted 5 months ago

Thank you for leaving us your feedback 🥰🙏 It is great to hear that you are happy with the fit and that it arrived in good time.

Posted 5 months ago

“GOOD MATERIALS, GOOD DESIGN SAFELY HOLDING DOG WITHOUT BEING UNCOMFORTABLE. NOT SURE THAT THE LEAD IS ALL THAT COMFORTABLE FOR THE OWNER TO HOLD, AS THE FABRIC EDGES ARE A BIT IRRITATING TO GRIP, MAYBE A ROUND PROFILE WOULD BE MORE PLEASANT?”

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Posted 6 months ago

We love that you are a fan of the materials and design of the harness, Jude 😊 We will be sure to [ass your thoughts regarding the leads on to the development team. Thank you for your feedback!

Posted 6 months ago

“Hi I recently purchased a Perfect Fit harness for my 5 month old puppy, Finn. I emailed for advice thinking I needed to order a 20mm L-S-L harness, based on his size/growth rate. You emailed back to say that I would need a 20mm M-S-L, so that is what I ordered. The harness arrived; it is great quality and comfy for my puppy, but it is almost at the full extent of adjustment already, so I will need to buy additional pieces very soon for it to fit correctly. I think I was right in thinking I needed a L-S-L in the first place. So I am a bit disappointed on advice given, as I will need to buy new larger parts quite soon.”

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Posted 6 months ago

Thank you for your feedback, Kate. It might not be the top piece that needs replacing. We usually recommend that you upgrade either the front (Y) section or the girth piece before the top, as these have all the adjustment areas and will give you more growth room in the long-run. As puppies grow so fast, harnesses will always need to be upgraded but we always try to do it in the most cost-effective way possible, and we will definitely be able to advise you on this. We recommend to drop us an email with some pictures of your pup in the harness to: info@perfect-fit-dog-harness.com before replacing a section as we will be able to advise on the best way to proceed.

Posted 6 months ago

“Both our dogs have perfect fit harness’s and one matured so his harness got too tight so I needed to change one piece, puzzled what one I needed I emailed for advice, I had a reply from Lucy with the information I needed, I ordered, received it quickly and all is good. Thank you”

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Posted 6 months ago

It is great to hear that you found upgrading your pup's harness quick and easy and that Lucy was able to help you out in choosing the right piece. Thank you for taking the time to leave us your feedback, Vic :)

Posted 6 months ago

“Dre what it says”

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Posted 7 months ago

It is great to hear that we are living up to our name, Linda 😊 Thank you for the feedback!

Posted 6 months ago

“Great advice and fits perfectly! Really helps with our enthusiastic puppy!”

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Posted 7 months ago

Thank you for the review and for sharing the lovely picture of your pup, Diane :) We love that you are happy with the advice that you received and the fit of your harness.

Posted 7 months ago

“This is a lovely harness. It fits perfectly round her back and tummy but a little bit loose around the neck and front of the chest but ok”

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Posted 7 months ago

Thank you for leaving us a review, Carol. I’m sorry to hear that the fit isn’t quite right. Keep everything that you have for the moment. We can send you out some alternative pieces to try, free of charge. We just ask that you send us back any unwanted items once you are happy with the fit. In the meantime, please do not use the harness as the pieces need to be in resalable condition to be exchanged. We will contact you directly to arrange this with you.

Posted 7 months ago

“The harness is of a good quality material soft and flexible however the adjustment bucked tend to allow the unit to become loose after only a few outings. I would highly recommend this harness to anyone. I will have to ask for a smaller front section for my girl as the one sent is loose and at its fullest adjustment”

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Posted 8 months ago

Thank you for your feedback, Carol. We are pleased to hear that you are happy with the quality of your harness but it sounds as if the fit you have isn't quite right as the adjusters should not loosen throughout a walk. We will contact you directly to check the fit and organise an exchange.

Posted 8 months ago

“Gill was so helpful in helping with fitting our new harness. He has accepted the new big boy one without too much trouble. He is already walking better. Thank you 😊”

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Posted 8 months ago

This is fab to hear. We will pass on your thanks to Gilly! :)

Posted 8 months ago

“Very quick despatch of my order, and the alternatives that I had to try. The original harness parts were all too big, despite having sent the measurements and a photo, but we got there in the end because they sent me six new pieces to try. Would recommend them.”

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Posted 9 months ago

Thank you for the recommendation, Pat :) We are very pleased to hear that you found our exchange service helpful in finding the best fit for your pup :)

Posted 9 months ago

“The harness itself looks to be good quality and well made however it seems too loose on the front piece and there is no more adjustment (ccs). It’s a good fit around the chest and back. I phoned shortly after it arrived to ask if there was a smaller front piece and was told someone would phone me or email me however I didn’t hear anything. Apart from being a bit loose it’s a good harness. Edit: Gilly from perfect fit emailed me and offered to send me a smaller piece if I wanted to try it, which I did. A few days later a new front and girth piece in one arrived and it fits Bruiser perfectly. I’ve never had such good customer service from a company. Not only is the harness now perfect, the company is perfect too. 😊”

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Posted 9 months ago

Thank you for your feedback Mark. I'm sorry to hear that you have not heard back from us, this is most unusual! There are certainly some other options that we can to get a snugger fit around the front. We will contact you directly to arrange this for you.

Posted 9 months ago

“Good product and delivery. Customer service good too. My dog is s crossbreed and so I messaged the company as instructed. I sent 2 lots of photos and was contacted and told they will send out the new parts for is to try. I did a video and email it to them wearing a new combo and they suggested how to make it a better fit. I tried it and think it fits OK, but am still waiting for a response from my second video - it was only sent 2 days ago though. I don't really like having to pay the cost of postage to return the spare parts to them, especially when I did give measurements initially, as requested.”

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Posted 9 months ago

Thank you for your review, Carole. It is most unusual to have been waiting for as long as two days for a reply (unless it is the weekend, as we are closed), so if you still have not heard from us, it sounds as if something may be awry! We will message you directly to see if you are still waiting.

Posted 9 months ago

“I love the harnesses and leads I have. One very small quibble is that the lead I bought doesn't quite match the harness which is much older and closer to burgundy. No doubt shades change and it is close enough. Order came very quickly.”

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Posted 9 months ago

Thank you for your feedback, Susan :) It is great to hear that you love your harness and lead. We have passed your feedback regarding the colour on to the development team.

Posted 9 months ago

“my three dogs have all had perfect fit harnesses”

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Posted 9 months ago

Wow! We LOVE that you have a PerfectFit for all three of your dogs, Veronica. Thank you for the 5 stars!

Posted 9 months ago

“Supplied dogs measurements and was advised which size to get.Harness arrived too big and after posting parts back at my own expense,now have a harness that fits.A reasonable harness.”

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Posted 10 months ago

Thank you for your feedback, Graham. We are pleased to hear that you were able to take advantage of our exchange service to ensure the best fit for your pup.

Posted 9 months ago

“I had high expectations after my dog trainer had recommended perfect fit. The measurement was straight forward. The harness is definitely an improvement on the current one which she can walk backwards and get out of. This one is more snug. My only complaint is the strap is immediately behind her with no space. I am concerned it will rub against her leg. I feel that the harness should be longer on the top piece between the shoulder blades.”

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Posted 10 months ago

Thank you for your feedback, Susan. It sounds to us that the fit of your harness isn't quite right as it should not be sitting too close in to the front leg/armpit area. Firstly, we advise lengthening the bottom of the front (Y) section (the bit that goes between the front legs). This will move the harness back on her body and away front he front leg. If this is already at it longest, it may be that you could do with some different pieces. If you would like to discuss this, please email over some pictures of her in the harness in to: info@perfect-fit-dog-harness.com and we will be happy to help.

Posted 9 months ago

PerfectFit is rated 4.9 based on 2,341 reviews