PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.88

4.9 Rating 2,341 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 2nd May 2025

722

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love these but could do with the size 20 being a bit longer from neck to back (top piece) as the 40 is too chunky and the 20 is a bit short. Otherwise fine for my dog”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We will certainly pass this on to the development team :)

Posted 1 year ago

“Seems ok so far. The only complaint I have is the clips that secure everything together are extremely small. They are very difficult to open. With our last harness there was only one clip and it was huge. This meant putting it on and taking it off our dog took mere seconds. With the perfect fit harness it takes about 30 seconds to a full minute. This is partially due to the length of fur being quite long. But also the size of the clips and the pressure needed to release them is a bit much. We will give it another week or two and hopefully the clips will loosen up, we will get used to it or sadly I’ll have to return it.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, John. There is some crossover between the size ranges and most dogs will fit in to two size ranges. It is possible that your pup will fit in to the next size range up which has larger clips and slightly wider straps, which may suit you better. If you would like to explore this option, please drop us an email at info@perfect-fit-dog-harness.com and we will be happy to help you with this :)

Posted 1 year ago

“Their customer service is fantastic unfortunately we could not get a front piece to fit. My little pup was too big for the tiny range but not quite big enough for the xxs, maybe I have a weird shape puppy 😂 I’ll try again in a few months”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Trudy. It is good to hear that the team looked after you well. We do have the option to try a 15mm base piece, which would give you a snugger fit than XXS front. We have contacted you directly to see if this is an option that you would like to explore :)

Posted 1 year ago

“The harness and lead arrived pretty much on time but no sign of any instructions to go with it. I know the guy said to get in touch, but I called my vet and took Bruno and the harness down to them and they fitted it and said what a good fit it was. So far we are very pleased with the harness.”

Helpful Report

Posted 1 year ago

Thank you for your review, Jane. It is great to hear that your are pleased with the harness. There should have been an instruction booklet which came with your harness. Please do get back in touch if you have any questions as we are always happy to help :)

Posted 1 year ago

“great customer service!”

Helpful Report

Posted 1 year ago

Thank you for the review! It is great to hear that the team looked after you well :)

Posted 1 year ago

“Large 2yr old Cocker spaniel. PerfectFit provided guidance on size as website size tool has bugs. The 20mm M-S-L harness is the best harness we have used to date. Very well made. Great fit. Comfortable, soft lining. Useful d-rings top and front for training and reducing pulling. Highly recommend.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, David. The size calculator will usually ask you to give us a call if your pup's measurement is at the upper end of the expected range, just so that we can make sure we are recommending the right fit :) It is great to hear that you are happy with your new hanress!

Posted 1 year ago

“Customer service here is excellent. The harness did not fit my pup but replacement parts in other sizes were sent out straight away which is great. The harness is OK. I think my boy still needs to grow into it as currently there is no 'perfect' combination of parts that can be adjusted to fit him perfectly. For example yesterday he backed up and managed to pull the entire thing clean off over his head, which concerns me a bit.... However product seems to be well made and I've heard great things so fingers crossed once he's grown a bit more it really will be perfect.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Emma, it is much appreciated. If you are still unhappy with the fit as your dog grows, please do get back in touch as we will be happy to explore further sizing options with.

Posted 1 year ago

“The tiny perfect fit1 is a lovely harness the only problem I have with it is because its so small the clips are small & having arthritis in my fingers find them awkward to do up & undo other than that i cant fault it”

Helpful Report

Posted 1 year ago

Thank you for the feedback regarding the clips, Sue. We will certainly pass this on tot he development team. Thank you for taking the time to review us :)

Posted 1 year ago

“Very pleased with the purchased harness. My only reservation is that the “girth strap “ could be reflective to match the reflective top piece.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Colin :) It's great to hear that you are pleased with your new harness. We will certainly pass on your thoughts regarding a reflective girth strap to the development team.

Posted 1 year ago

“Great customer service, harness is very good quality and looks like there’s room for Bobby to grow. He’s a puppy so growing fast ! I was initially shocked by the price as he’s a puppy but if it’s just a case of replacing one element it’s not too bad. Postage is a big steep and it would have been better to be able to go and try the harness on and also save on postage. On the whole pleased with harness which works well for my Cavi. Shame it’s not crash tested as I now have to go through the same process to find a good quality harness for when he’s big enough to ride in a booster in the car.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review us, Rachael and for your really useful feedback. It's just great to hear that you are happy with the quality of Bobby's harness and that the team looked after you well. The harness has been designed as a walking harness with the dog's complete comfort and safety in mind. Unfortunately, we found that crash testing the harness would mean the design of it would have to be changed so significantly that the comfort and safety for walking would be compromised. It may also be helpful to know, for when your lovely Cavi's harness requires upgrading, that we have stockist all over the country who you can visit in person. Here is a link to stockist-finder tool if you wish to check whether there is one close to you: https://perfect-fit-dog-harness.com/stockists

Posted 1 year ago

“So far so good with the harness. Fits nicely and the fleece padding is nice. Only problem we have (which is not the harnesses fault), is that the piece that goes across dogs tummy gets soaking on each walk (he is a cocker spaniel so is quite close to the ground). So we are having to spin it dry in the washing machine between each walk.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review us and for your feedback. It's great to hear that you are a fan of the fleece padding. For pups that are fans of muddy puddles and swimming, we recommend that they will dry on a radiator over night :)

Posted 1 year ago

“Soft fleece bits against skin.”

Helpful Report

Posted 1 year ago

Thank you for your review Helen :)

Posted 1 year ago

“Cela fait plusieurs années que je commande des harnais PefectFit pour mes chiens petits et grands. Ils sont juste parfaits, résistants et confortables. Le seul point négatif, c'est qu'il faut plus de trois semaines pour la livraison en Suisse.”

Helpful Report

Posted 1 year ago

We are really pleased to hear how much you like your PerfectFit Harnesses! Thank you for your patience whilst waiting for delivery to Switzerland :)

Posted 1 year ago

“I had ordered the wrong size initially and I contacted perfect fit so I could return them and order the next Size. The lovely Gilly told me not to send anything back just yet and she sent me out the next size the very next day. Really great customer service thank you”

Helpful Report

Posted 1 year ago

It is wonderful to hear that the team were able to sort your exchange out quickly for you so that you could find the best fit your your pup, Carolyn. We will be sure to pass your feedback on to Gilly :)

Posted 1 year ago

“Helpful,prompt service. Maybe better guidance about looking at size on back of main piece,rather than using primarily size on girth piece.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, it's much appreciated :) We will be sure to pass your feedback regarding how to size your pieces on tot the development team.

Posted 1 year ago

“Arrived quickly and was relatively easy to fit. Lovely and lightweight on our small golden retriever. She likes it!”

Helpful Report

Posted 1 year ago

We love that your Goldie is happy in her harness, Anne. Thank you for the feedback! :)

Posted 1 year ago

“It took a while to fit but once sorted appears to be comfy and secure. However it did come off when it got snagged on a fence and we had a frightening moment whilst we caught our dog and then untangled the harness and lead from the fence. No idea how he got out of it as it appears to fit snuggly and well. as his previous harness fitted over his head I am sure that would have come off as well.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Jean. We're pleased to hear that you think the fit is good but if you would like us to double check the fit of your pup's harness for you, please do get back in touch and we would be more than happy to advise.

Posted 1 year ago

“Very good. The only thing I miss from my old harness was a handle on it enabling me to better assist the dog in jumping up to and down from the car.”

Helpful Report

Posted 1 year ago

Thank you for your review, Douglas. We are pleased to hear that you like your new harness and have passed your feedback regarding a handle to help you get your pup in and put of the car on to the development team.

Posted 1 year ago

“Very speedy service. Harness fits OK but it seems the black fleece isn't colour fast and our has dyed the fur at the front of our dog's neck when wet. Minor problem though!”

Helpful Report

Posted 1 year ago

Thank you for your feedback, it's much appreciated. It is unusual to get colour transfer form the harness, even when wet, so we could be happy to discuss this further with you and do some trouble shooting.

Posted 1 year ago

“I found the staff very helpful on the phone, telling me that if the front of the harness was to go down in size the girth would most likely need to increase, and sending parts to try before I returned the original pieces. I would have liked a diagram of the top of the dog in the instruction leaflet as I had put the top of my dog's harness on the wrong way around and only realised on seeing the photos of the dogs in this review email.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Karen :) We're pleased to hear that you found the team helpful whilst sizing up your pup. We will certainly pass your thoughts regarding the diagram on to the development team.

Posted 1 year ago

PerfectFit is rated 4.9 based on 2,341 reviews