Persimmon Homes Reviews

1.2 Rating 173 Reviews
3 %
of reviewers recommend Persimmon Homes
1.2
Based on 173 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
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Over A Week

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Persimmon Homes 1 star review on 5th July 2023
Ivan
Persimmon Homes 1 star review on 5th July 2023
Ivan
Persimmon Homes 1 star review on 21st October 2022
Anonymous
Persimmon Homes 1 star review on 21st October 2022
Anonymous
Persimmon Homes 1 star review on 21st October 2022
Anonymous
Persimmon Homes 1 star review on 21st October 2022
Anonymous
Persimmon Homes 1 star review on 21st October 2022
Anonymous
12
Anonymous
Anonymous  // 01/01/2019
Still have problems with property after two years. Persimmon patch fix most problems to get themselves past the two year defect period. One issue we have they have tried to fix four times, same result each time. Would not buy another Persimmon home.
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Posted 2 years ago
Paid reservation fee on new build still awaiting refund from this company… Paid reservation fee on off plan new build property in Bodmin Cornwall .had valuation done, incurred solicitors fees etc ,now still awaiting refund from Persimmon Homes due to frustrated contact Had to cancel was not happy with an adverse entry on transfer document provided. Evasive information given on the parking situation only to find a lot later after many attempts for clarification there were no visitor parking spaces on the development that can be used by the property ,restrictive covenant on parking on the development also on site roads, ridiculous Cost me a lot of money I would not recommend buying off plan from this company
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Posted 2 years ago
I’d give them 0 stars if I could. Terrible management, no care about standards or quality what so ever. Cheap products used. Stay well clear.
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Posted 2 years ago
Worst customer service ever poor
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Posted 2 years ago
Not very good at builing houses for a national housebuilder
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Posted 2 years ago
Persimmons Homes have palmed us off from day one, they have placed bollards in a shared access way from our road even though our deeds say this is not allowed.
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Posted 2 years ago
Calder grange - dewsbury If you are considering buying a house here then good luck. Just make sure you avoid dealing with liars. You’ll hear one story from a sales advisor (Iyla) another from an incompetent sales manager who is so far up her (holly) and a director who is nothing but dirt (Chris). No professionalism no customer service no wonder they’ve been in news constantly for their dirty tactics. Do your research you’ve been warned. After reading this if you still decide to go ahead with buying a house from these vultures then make sure you have whatever you agree in writing and move forward on your own terms not theirs or you will regret it.
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Posted 2 years ago
I am homeowner for Barber Court I have reported to Persimmon home customer care the drain block issue on 12th May and Persissiom send over a plumber from DYNO to check what's going on. I have been told by this guy from DYNO that the issue was due to the drain in the main street was blocked and it is not their responsibility to fix it I should contact the seven trent water. and I have been told by seven trent water since this building is less than 8 years I should contact the building company. I have contact Persimmon again and they referred me to contact Remus which is their service company , and I have been told by Remus that they only responsible for the apartment not the main street. I can not believe such a main street drain block issue could cause so much drama and until now, Nobody contact me about the solution and I can not use my toilet and bathroom for 6 days now. I choose to purchase from persimmon because I trust the after-sales service, but Now, I really doubt can persimmon help customers solve the issues rather than throw problems like a ball ??
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Posted 2 years ago
ATTENTION BUYERS! MY HOUSE IS WORTH £0 ATTENTION BUYERS! MY HOUSE IS WORTH £0 10 days ago I got my house valued at £0 by the bank because of how poorly it has been built. We raised this with them as they have already repaired the bowing of the wall so NSBC will not touch it as it is a failed job! Since entering negotiations Persimmon have been nothing but useless and incompetent and have by far the worst customer relations staff in the world. After escalating our issue to managerial level we were made assurances that were never followed through and having sent 6 emails and made over 15 phone calls in 4 days I haven't had 1 response. This is DAY 1 of my journey and im going to make sure EVERY day I let you all know exactly what persimmon are (or probably 'are not) doing. If I could give 0 stars I would!
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Posted 2 years ago
Bought a bungalow from persimon/Charles church 7yrs ago big. mistake , leaking showers Brocken roof tiles extractor over cooker not working cupboard kitchen units blown due to steam window keys and latches Broken , no drain fitted at bottom of drainpipe .therefore rain water running under build.sewer drain getting blocked frequently .and much more.
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Posted 2 years ago
Persimmon homes advertise they take part exchange. I have just been called by a representative of Persimmon homes to be told they wont buy my flat because they dont have the funds., if thats true then probably not a good idea to buy one of their houees if they are in financial difficulty. Customer service stinks. They ignore emails and voice mails. Their excuse is that they are very busy. When I viewed one of their show homes the phones were not ringing and I was only person interested in buying one of their homes.
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Posted 2 years ago
My daughter has got a 1 bed property downstairs and upstairs toilets are leaking fence panels weren’t nailed together gas supply for cooker has been welded so that top cannot be removed . Hardly any of them understand what you say to them . Wouldn’t buy a new house for anything
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Posted 2 years ago
Had a property reserved in Willow Court, Abergavenny. Went to see the Sales Person and upgrade to a larger plot, was told I could not get one of the plots as they had 'someone interested' in it(however they hadn't secured it). So looked at another, signed all the paperwork everything stupidly assumed I would get the same service as someone else... Passed all the checks only to find out they gave the plot to someone else! Lady Sale Advisor there is not to be trusted, I don't know if they're two faced or there is a special hand shake I do not know for anyone to get one of these properties. I have pulled out and told there M.D. this after he made no traction on fixing things. The early bird agreements mean nothing! Take some advise, do not buy from them!
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Posted 2 years ago
We went to look at houses being built at Cranford Chase Kettering on behalf of our daughter. We were very disturbed to see some houses covered in a white substance. It was very bad. On investigation we read this is caused by a substance leaching out of cheap bricks. It would have to be scrubbed off the bricks. I wonder where I would stand if I booked a plot and put down a deposit, to then be faced with one of these?.
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Posted 2 years ago
Shocking service! left my garden unlevel and lumpy & tried to level it out with paving slabs, boulders, clay & even rubbish! they left the neighbours manhole on show which is about 1 ft above my property & are saying that it's acceptable & safe I'm 9 months pregnant & the unlevel garden has pushed all the water to my back door which has now ruined my property, my walls & carpets are black! my sons nursery is ruined as the mud just spreads throughout the house as they won't resolve it, their response Is to just stay out not the garden so I'm not allowed in my garden which I pay a mortgage for, to top it off the downstairs toilet has never worked its never flushed the living room door doesn't shut properly & pushes open as the door is too small for the doorframe, cracks all over the property with wonky bricks & walls...after working all my life to buy my own house I am devastated that this is the outcome of my first properly I have purchased they don't care about their faults they expect you to resolve & pay for their mistakes yourself, DO NOT BUY A PERSIMMON PROPERTY YOU WILL JUST REGRET IT!!!!
Persimmon Homes 1 star review on 8th March 2021
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Posted 2 years ago
Persimmon are looking for for below position...really..the word Customer and word Care is not included in their culture...wouldn't buy a CAT FLAP FROM THIS COMPANY leave alone a home..stay well clear from this company Customer Care Inspector Persimmon Homes
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Posted 2 years ago
Persimmon homes are amazing, they made the process of buying my property very easy, always there to help and most especially after have moved into my property, they have offered a helping hand even before you ask. My property is at the Wickets Sittingbourne road Maidstone. And building is beautiful, it's a home not a house. I will recommend Persimmon homes for you.
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Posted 2 years ago
We moved in to our house 2 years ago. The build of these houses is dire. We have a crack that runs from the top of the kitchen window all the way to the bottom of the upstairs bedroom window.
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Posted 2 years ago
Awful, After living in a Persimmon built home for two years I can say without a shadow a doubt their customer care is none existent. Like most people we have had snagging issues, understandable for a new home. These issues for the most part were fixed relatively quickly and I have no complaints. Fast forward 6 months we had a few outstanding issues, we reported them to Emma ( Ashford, Repton Park ) we were told this was sorted and to wait for contact from contractors, we waited abs waited and waited, 2 months on we called Emma to say they had not attended, she was very sorry and 2 weeks later they came round and fixed the issues, again no problem from my end, people make mistakes. Fast forward to 4 months ago. We reported several issues. Emma once again told us she would send people out to fix the issues. 4 months later no one has come out to fix any issues. This I can not forgive! To top it off I called this morning at 9am left a message to be called back before 12:00... not a peep. Awful just awful time after time. If I could give zero stars I would.
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Posted 2 years ago
AVOID!!!!AVOID!!!AVOID!!!!AVOID!!!! Owned my (shoddy built) Persimmon home for over 5 years and still have structural defects. Persimmon homes had been notified when the property was still in warranty and this dates back to 2017 which have still not been resolved. Long story short they have no interest in resolving my issues which I have now had to take legal action. P.S - Dont bother with the NHBC they are just as useless!!!
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Posted 2 years ago
Persimmon Homes is rated 1.2 based on 173 reviews