“Persimmon homes are amazing, they made the process of buying my property very easy, always there to help and most especially after have moved into my property, they have offered a helping hand even before you ask. My property is at the Wickets Sittingbourne road Maidstone. And building is beautiful, it's a home not a house. I will recommend Persimmon homes for you.”
“We moved in to our house 2 years ago. The build of these houses is dire. We have a crack that runs from the top of the kitchen window all the way to the bottom of the upstairs bedroom window.”
“Awful,
After living in a Persimmon built home for two years I can say without a shadow a doubt their customer care is none existent.
Like most people we have had snagging issues, understandable for a new home. These issues for the most part were fixed relatively quickly and I have no complaints.
Fast forward 6 months we had a few outstanding issues, we reported them to Emma ( Ashford, Repton Park ) we were told this was sorted and to wait for contact from contractors, we waited abs waited and waited, 2 months on we called Emma to say they had not attended, she was very sorry and 2 weeks later they came round and fixed the issues, again no problem from my end, people make mistakes.
Fast forward to 4 months ago. We reported several issues. Emma once again told us she would send people out to fix the issues. 4 months later no one has come out to fix any issues. This I can not forgive!
To top it off I called this morning at 9am left a message to be called back before 12:00... not a peep.
Awful just awful time after time. If I could give zero stars I would.”
“AVOID!!!!AVOID!!!AVOID!!!!AVOID!!!!
Owned my (shoddy built) Persimmon home for over 5 years and still have structural defects. Persimmon homes had been notified when the property was still in warranty and this dates back to 2017 which have still not been resolved. Long story short they have no interest in resolving my issues which I have now had to take legal action.
P.S - Dont bother with the NHBC they are just as useless!!!”
“Absolute scum bags and rotten all the way through like Cancer! Sickening how in a civilised country these pieces of S##t are allowed to operate. The star rating doesn’t work as it stands on one star, that is a huge compliment to this devouring, unscrupulous, racist, money robbing, lying, evil, amateur, xenophobic pieces of pure pond life.”
“Persimmons can legally scam you out of money with Finishing Touches, the optional extras they encourage you to buy when buying one of their poor quality houses. We bought an optional extra and then they decided to pull out of the contact, not us them. When I requested a refund for what we had bought they refused. They then put the house back on the market with what we had paid for. I have no access to this item and basically I feel like I have been scammed. Apparently Permissions does this trick to many buyers and some even pays £10s of thousands. To be perfectly honest I'm surprised Trading Standards don't get involved because if anyone else took money for goods then refused to deliver it would be fraud. Be warned people, you have no right to redress with these cowboys and are a law unto themselves.”
“I was attracted by their new homes at Cardea in Peterborough. I visited their sales office and got informations for their sales agent; saw their show homes; everything were still good up to that moment. I shown my intent to reserve my favourite home, but on contrary to my eager, the sales agent told me she is busy at that moment and told me that they have so many available new homes and no need to be hurry. She gave me their solicitor particulars and asked me to get a quote from them first.
As I need to leave UK soon and go back to my home country, I made the appointment with the sales agent again, told her my situation and accepted the solicitor's quotation and would like to reserve my home without delay. She had no objection and confirmed my appointment. While I was very happy that I could have my new home soon, she suddenly called me that she didn't think I'd enough time to complete the buying process. They wouldn't accept me to buy their home. I was shocked and told her if I could extend my stay in UK. Her reply was ridiculous and has no sense, she said there was a long queue of persons who want to buy their homes and I was at the end of the queue. So she can let me to buy at that moment. It's really crazy about this company service and don't know why they like to select customer in this way.”
“It's safe to say, that this is the worst company you will ever have to deal with. Lots of promises that they can't keep, terrible at communicating with the customer during and after purchasing. The build quality is poor and cheap. The customer care team are atrocious. Their broadband is sub par. The list goes on.”
“Terrible service from persimmon homes throughout the whole buying process. Numerous things were wrong and it was a battle to have anything resolved. 5 years on and part of the roof has come adrift, after 6 weeks of contacting them I was told someone would come and inspect the following day. An email was then sent stating they are having nothing to do with it. Service is poor and workmanship quality is the worst I’ve seen. DO NOT BUY A PERSIMMON HOME.”
“Basically they don't care, they withhold information and don't reply to emails or call you back. Terrible customer service.
Reserved a plot for £500, but weren't told key information about the plot until after the reservation fee had been paid, such as steps leading to the front door and back door (this is a huge accessibility issue and they should have made this much clearer from the start, but at least we know to ask in the future). After this we felt really put off about the house and Persimmon in general and did some more research on them and read about their poor customer service, dangerous and bad build quality and the investigation into them last year, the dangers the houses posed is really quite scare. We decided we don't want to buy with Persimmon ever.
We cancelled the reservation and the sales advisor told us head office sort the refund, we received a confirmation email that we would be refunded £250 but no indication of how or when this would be refunded.
Sent 3 emails to head office and sales advisor and no one replied to any. Called head office 5 times over 2 weeks and spoke to different people who all confirmed I needed to speak to Lisa, they would put me through to Lisa's voicemail and I left messages myself or they would say they'd email Lisa for her to get back to me - she doesn't call back or email.
On the 5th or 6th call I said I wanted to complain about the poor customer service, complete lack of communication and that they're a huge company making millions year after year withholding £250 from use, which is nothing to them but a lot of money to use. The person I spoke to again told me I needed to speak to Lisa but she couldn't get me through. Soon after this call (within an hour) they called me to issue the refund - If I hadn't wanted to complain I genuinely don't believe they'd have bothered calling me back and would be continuing to ignore me and withhold the refund they owed.
Just be very careful with them, we wished we'd known more before getting involved with them and had read the online reviews and asked for specifics about the plot before reservation”
“Dear Buyers,
Please be away from “PERMISSION HOMES” – Copperfields – Truro property sales teams:
1) 2 weeks back, I’ve paid the reservation fee as per discussion with marketing team located in the “PERMISSION HOMES” – Copperfields – Truro property office – stating the deal which was offered to you is only valid till today – and marketing team conveyed to me – here is your deal and rest can be completed in the upgrades/finishing touches, please go through the pdf file and let us know asap.
2) After a week – I’ve selected offered deal appliances by going to “PERMISSION HOMES” – Copperfields – Truro property location after that permission homes marketing team started communicating me back when have sent the upgrades/finishing touches list can’t be applied to your selected property at this stage and this information wasn’t communicated at the time of reservation of the property.
3) Now the marketing team isn’t answering my calls – just replying to emails – sorry we can’t apply any upgrades now with your selected property and the final message from the marketing suite team is to select other properties where the buyer is not interested in.
4) When I have requested for a full refund of the reservation which has paid - £500 no response for calls and emails for few hours – stating we are busy in back to back meetings, we’ve started you refund request for £250 which may take up to 4weeks, but have canceled the property due to the permission homes can’t provide any upgrades/finishing touches to the property.
5) I’ve tried to contact the marketing team, but no responses in calls and emails – this shows how much importance “PERMISSION HOMES” is giving importance to their buyers in the UK.”
“Do not use hold plot and Home Move scheme. Serious and unrealistic pressure to get a an offer on property by deadline of 4 weeks during lock down. They never arranged 3 estate agents as per agreement. Never communicated with estate agent regularly as set out in terms and conditions or even with customer. Their response was "we are still working" during this current lock down. MY RESPONSE IS SO AM I AND SO IS MY HUSBAND AS A KEY WORKER. All customers are seen as below their level. Advice would be is if would like a new home go with another home builder for better quality and customer service.”
“Please avoid at all costs they just create depressing and horrendous housing estates there site managers are disgusting people with bad attitude our one told me you can call head office or whoever you want they won't do anything our neighbours moved out after 4months we are moving out next week thank God our house is overlooked by 12 other properties we were fighting with neighbours over them parking all round my house 1 parking space per house hold no visitors parking they have cramed house's into spaces you wouldn't believe people have to spend a small fortune on there back gardens as all you get is pilles of mud and weeds we had 5 manhole covers on front and back garden and the quality of the houses are unbelievably bad and in the persimmon way they don't give a ****avoid avoid”
“We moved in to our new house 1 year ago we are moving out next week our neighbours moved out after 3 months the standard of the houses are disgusting plastering very bad walls hollow hallway flooded rain came through front door .removed 5 ton of site rubbish from in front of house they call landscaping 4 manhole covers on front and back garden my house is over looked by 12 other properties one parking space fighting with neighbours over them parking all round my house roads to narrow I could go on for ever but please avoid they just create horrendous and depressing housing estates and in the persimmon way they don't give a ****”
“This feedback is directly related to Abigail and her colleague at Hampton Gardens in Peterborough. They do not answer phone calls, Abi was busier cleaning crumbs off her face than deal with us with any interest. No response to our emails including email with offer for The Rufford. No follow up or any response to future phone calls. The worst business I ever had no pleasure of dealing with. We’re now paying more money for a property just to not go with Persimmon. Absolutely disgusting service and I feel embarrassed for you.”
“If you want to try to buy a persimmon home and you have the cash ..... don't bother. They don't appear to want to sell you one of their properties. I tried numerous times to get a sales appointment but they ignored me! Clearly their meeting their sales targets so easily at Cardea in Peterborough they not interested in cash buyers. Good luck to them!!!! - I've taken my business elsewhere.”
“It is unfortunate that Persimmon can get away with such poor work with the New build in Copperfield Estate, Truro. Barely 2 years and a couple of months after moving into the house, I noticed water escape which ruined the walls. It was investigated by a Plumber who identified that the leak was from a pipe that had a nail screwed into it during the original building. After several failed attempts to reach Customer service, I finally got through to Persimmon and was rudely told that my warranty had run out a couple of months ago and they couldn't do anything about the house. The customer service personnel wouldn't even agree to provide me with an email or address to make an official complaint. I will be seeking compensation with every legal avenue available to me. I have checked around and also noticed so many complaints in the same estate.”
“It is the worst house we have ever brought. They could'nt care less about any problems you have. We had leaks through the ceilings,on the day we were given the keys workman were still in our hose painting. They are currently throwing up the last fase of houses, and if i had seen the way they build i would never had brought. I have watched from my lounge window workman urinating over house materals used to build the houses. All paint work goes yellow i just a few months. And do not pay for any up grades as the charge 3 times more then if you go direct to the companys they use.”
“Absolute trash company with no care for customers just want o make as much money as they can with thought or after care - please stay away there are a lot better out there”
