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Persimmon Homes Reviews

1.2 Rating 179 Reviews

3 %

of reviewers recommend Persimmon Homes

Company Reviews

1.2

Based on 179 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Persimmon Homes 1 star review on 22nd December 2023

Persimmon Homes 1 star review on 5th July 2023

Persimmon Homes 1 star review on 5th July 2023

Persimmon Homes 1 star review on 21st October 2022

Persimmon Homes 1 star review on 21st October 2022

Persimmon Homes 1 star review on 21st October 2022

Persimmon Homes 1 star review on 21st October 2022

13

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is the worst house we have ever brought. They could'nt care less about any problems you have. We had leaks through the ceilings,on the day we were given the keys workman were still in our hose painting. They are currently throwing up the last fase of houses, and if i had seen the way they build i would never had brought. I have watched from my lounge window workman urinating over house materals used to build the houses. All paint work goes yellow i just a few months. And do not pay for any up grades as the charge 3 times more then if you go direct to the companys they use.”

Posted 3 years ago

“Absolute trash company with no care for customers just want o make as much money as they can with thought or after care - please stay away there are a lot better out there”

Posted 3 years ago

“Had a viewing at Ashworth place Exeter, the lady I think was called nikita, was very informative and very knowledgeable, really helped us being first time buyers.”

Posted 3 years ago

“I enquires into Ashworth place in Exeter with my partner, and was simply met by a rude and abrupt lady called Nikeeta. Her attitude towards us was disgusting, making comments about what she thinks we can afford and that we “look like a couple who tries to save as much money on a deal as possible”. I took that as being called cheap. I simply asked what deals were available. I didn’t wish to continue and instead went down the road to another provider. Awful experience.”

Posted 3 years ago

“Possibly the worst housing company in the UK. They move you into brand new homes which are unfinished and built poorly. We had a gas leak for a year which was not picked up on because it was not properly checked before we moved in (the gasman advised that the leak was due to a pipe being built incorrectly which would have been there from the day we moved in). We then were left with holes in our ceiling and walls to try and find this leak, they struggled to find it due there gas meter reading so high that they could not pin point exactly where the leak was coming from. It has been a year since this happened now and they STILL have not came and fixed the holes which we have reported multiple times. We also have a leak in our bath, the plumbers came out and took the casing off to reveal all the damp underneath it and our bathroom floor is rising due to this. This was reported months ago and it still isn't resolved. My partner and i have had to use ridiculous amounts of holiday to fix issues and on some days we would be at home waiting and they would have no record or anyone coming out to us (it is ran by incompetent people who cant even book you in properly or let you know if no one is available). If we had to do this again then we would have never moved into this property, it has been problem after problem and two years on we still feel like we are living in a half complete house. There has been many other minor issues but these two are the main ones (when we moved in we had no hot water for weeks for example). I advise people to stay well clear of these people, we are going to look into contacting watchdog or getting legal advice to stop anyone else going through what we have gone through. My Wife works for the NHS and the amount of stress this has caused us both is disgusting.”

Posted 3 years ago

“We purchased a Persimmon Homes Leasehold property in August 2018. Eight months later we discovered that Persimmon had sold EIGHT properties that immediately surround ours to an investment company who have converted all of them to be used for HMO purposes with a capacity of 44 individual people (namely students in our area). According to our legal documents regarding restrictive covenants, all properties are to be used as ‘Single Private Dwelling’ only. We complained to Persimmon and had meetings/conversations/emails with the MD. However, 15 months later the breaches have not been enforced as Persimmon are refusing to do so. Bear in mind too, that FOUR of the houses have had their garages converted to enable x6 bedrooms throughout the 'Croft' house and this investor has not sought or been granted permission to do this or to change the use (we have this in black & white from said MD along with numerous other emails admitting the breach/es). Im sure anyone that has actually paid £250 to ask permission to alter their properties won’t be too pleased when they discover this! We did not purchase our new property to live on a student campus (with the associated mess/noise/and parking issues thanks to removing the garages) and thought we were protected by the leasehold terms which of course Persimmon Homes themselves have set in place! It would appear that if you are in a position to purchase multiple properties from PH, you are exempt from the legalities that bind the rest of us… This is a very long story cut short…..”

Posted 3 years ago

“Poor build quality, cheap materials, crammed estate with homes practically on top of each other, dodgey miselling promising fibre when not available”

Posted 3 years ago

“I’m a first time buyer and I feel persimmon took advantage of that. I was lied to during the process of buying the property. So now finding out, and there’s ‘nothing they can do’ course not ! Also assistant site manger (lee) was a nightmare ! Constantly waiting around for him never to turn up. I have crazy amount of ‘snagging’ I appreciate you get snagging in any new builds but I feel there was ridiculous amount. Trying to put a complaint in about the assistant site Manager was a waste of time. Email after email for nothing to be done. Even going to the head of sales (joan) who was extremely unprofessional and rude on the phone. How she got the job, I have no idea. Extremely disappointed, buying my first home is meant to be exiting and persimmon have completely ruined the whole experience. WILL NEVER BUY FROM PERSIMMON AGAIN. PLEASE STAY AWAY. Speaking to other people and finding out a lot of people are having the same problem with them, wish I found this out sooner.”

Posted 3 years ago

“I’m a first time buyer and I feel persimmon took advantage of that. I was lied to during the process of buying the property. So now finding out, and there’s ‘nothing they can do’ course not ! Also assistant site manger (lee) was a nightmare ! Constantly waiting around for him never to turn up. I have crazy amount of ‘snagging’ I appreciate you get snagging in any new builds but I feel there was ridiculous amount. Trying to put a complaint in about the assistant site Manager was a waste of time. Email after email for nothing to be done. Even going to the head of sales (joan) who was extremely unprofessional and rude on the phone. How she got the job, I have no idea. Extremely disappointed, buying my first home is meant to be exiting and persimmon have completely ruined the whole experience. WILL NEVER BUY FROM PERSIMMON AGAIN. PLEASE STAY AWAY. Speaking to other people and finding out a lot of people are having the same problem with them, wish I found this out sooner.”

Posted 3 years ago

“Do not buy from persimmon homes this company is corrupt”

Posted 3 years ago

“Persimmon Homes Nottingham customer care is rude and useless to say the least. Our snagging list was so high, now we are out of the warranty period they are refusing to complete work on issues that were reported 2 years ago. Every single tap in our house leaks, we have a massive split in the wall where they fitted a radiator incorrectly and moved it without fixing it, clearly in the hope we wouldn't notice. The site manager genuinely referred to our house as Fawlty Towers. My advice would be to not buy from this builder.”

Persimmon Homes 1 star review on 15th July 2020

Posted 3 years ago

“If you are Part Exchanging with Persimmons Homes one piece of advice I would give you is to demand that Persimmons carry out the Homebuyers Survey simultaneously with the Estate agents valuations before you pay any Reservation fee or sign the part exchange contact. If you read our experience as below all will come clear: My wife and I signed up to a home buyers part exchange scheme with Persimmon Homes in September 2019. The agreement was for us to exchange our house for an agreed sum and buy a house from Persimmons for an agreed sum. We had valuations carried out by local estate agents as the first steps and were given a Buyer’s Exchange of Contracts Checklist to work through. We began by applying for a mortgage with their recommended mortgage brokers, instructed their recommend conveyancing solicitors and paid a £300 commitment fee, arranged and paid for gas and electricity reports. All was going well until we had The Home Buyers Survey carried out in November. After the surveyor carried out the survey, he informed me that there were some minor issues but wouldn’t go into specifics. I phoned Persimmon several times after the survey and emailed the sales office to get the results from it. 2 weeks past and we assumed that the Survey had passed then in mid November I received a phone call from Persimmons to say that issues had been found and they wanted 2 further surveys; Wood and Timber and Structural Survey. Both surveys found embellished issues with the house and subsequently Persimmon homes would not honour the part exchange. Section 2 of the part exchange contact we signed stipulated that if defects were found on the house we were selling we would be given the option to rectify these at our own costs, which we agreed to do but Persimmons were not interested when we approached them about this. We were eventually refunded £250 from the £500 reservation fee in February 2020 after many phone calls, however we believe that we should have been refunded the remaining £250 as we had the reservation cancelled on us by Persimmons opposed to us changing our minds and cancelling on our own free will. We also paid for the optional extra of an outside tap on the new build that cost us £95 and the £600 we paid to Ison Harrison Solicitors for the conveyancing. All in all Persimmons have left us £945 out of pocket. We requested a full refund for all our costs incurred as the reasons for Persimmons cancelling were beyond our control but Persimmons refused saying they had the right to pull out and are not under any obligation to refund us. Basically, Persimmons has acted like an unscrupulous private seller in doing this. We were out of pocket for simply following the instructions given to us Buyer’s Exchange of Contracts Checklist and we did everything in the order the form that was given to us when we signed the contract. The whole process of the part exchange caused us a great deal of stress and anxiety. It wasn’t as it was sold to us in the showroom as an easy stress-free process I the showroom. In fact it was nightmare from start to finish and we were given lots of misleading information. In our opinion If the house, we were selling was going to be potentially such an issue for Persimmons they should have had the survey carried out at the same time as the estate agents valuation to save us from this hassle and wasting our money and not so far into the process as per my opening paragraph. Anyone part exchanging needs to consider potential issues you may have along the way as from our experience you will be offered no support. They even wanted us to pay for the 2 additional surveys out of our own pocket but we refused. If Persimmons can find an excuse to pull out they will do. For example if not the survey it could be the electrical report etc. The part exchange contract is not worth the paper it is written on as the final section states that Persimmons have the right cancel or withdraw from the scheme at anytime. There is no law that can compel Persimmons to refund you your money if they decide to pull out as home buying and selling are not covered by general consumer law and Persimmons take full advantage of the lack of protection. If for example you book a holiday and the holiday firm cancels then you quite rightly expect a full refund and the travel firm is breaching consumer law if it refuses. Home buyers from large multinational house builders should be offered this same protection. If after reading this you still decide you want to part exchange with them ask the person in the showroom what will happen if things go wrong and use my experience as a hypothetical example. Ask them if you will get your fees back, ask them if they will carry out the Homebuyers survey as the first step rather than towards the end and if not why not? Don’t let them rip you off like they ripped us off.”

Posted 3 years ago

“As a former employee I would say avoid working for the company. They suggest that they are a company who care for employees however from experience I can say that this is not the case I am afraid.”

Posted 3 years ago

“If I could give zero stars I would If I could give zero stars I would. If you do consider to buy one of their homes please check everything is up to standard including paintwork as they do not do undercoat or prime the wood. Check also what your land is because they will mislead you and then years down it will come and kick you in the backside. Customer service is diabolical and most that aren't helpful. A company that looks for shortcuts in their build and get ready for the clients. So watch out! Would not recommend at all.”

Posted 3 years ago

“UNPROFESSIONAL After my last review of Persimmon Doncaster. They have since decided to get into my garden via my locked gate. As they could not gain access they jumped over my fence from my neighbours house to do some work that I knew nothing about instead of ringing me and making an appointment. After completing the work they decided to leave all my bins in the middle of the garden killing my new grass, sweep the dirt into the corner of my garden and leave my house a mess yet again. I can not believe just how unprofessional Persimmon are. I was then sat watching TV when I heard dripping (it was raining outside) to go into my downstairs toilet to find water pouring down my wall from the extractor fan. The next morning the site manager did come out and said it was condensation. After explaining to him that I used to work in the trade and wasn’t stupid he decided to go to the external wall to see that they had put the pet outside upside down so the water was managing to get through rather than running off it. Just another example of the incompetency.”

Posted 3 years ago

“If I could give 0 stars I would If I could give 0 stars I would. The customer service is absolutely shocking. The sales people lie to you and promise you all sorts and never follow through on what they actually say. After buying the house they will attend snags six months later and leave your house dirty. They will also try and move fence boundaries and threaten court action despite solicitors saying they are unable to move any boundaries. They try to bully you into thinking they are always right. If I could give my house back I would. As first time buyers they have completely ruined the experience and I would not go near Persimmon Doncaster ever again.”

Posted 3 years ago

“What an absolute joke of a company persimmon are, Charles Church should be ashamed to even put there name to persimmon... staff are so arrogant and rude, they have no human side to them what so ever. They clearly do not give a care in the world that there is a world wide pandemic going on and only care about them selves and a there own profits. Because we didn’t manage to exchange contracts during the lockdown due to lack of staff at mortgage company’s/solicitors because they are still on furlough persimmon pulled the plug on our deal with the house a week or so before we could exchange as they said they can’t wait any longer! The funny thing is if they had waited a week longer we would have exchanged and now they have re-marketed the property and have to find another buyer and go through the whole process again for the sake of a week! What a joke of a company. Anyone that is looking a buying one of there houses I would advise to stay well clear of them! They will only end up screwing you over! Heartless the lot of them!”

Posted 3 years ago

“WORST EXPERIENCE EVER!! We had several snagging issues and informed persimmon within the 2 year period, but they try to always come up with excuses as to why they won't do it and if they do agree to do it they take a ridiculous amount of time to do so. I have been waiting over 2 years for some of my snagging to be sorted and they are still trying to fob me off. went to nhbc about 1 issue and persimmon agreed to fix it, having spent a year trying to say that it was my fault, they agreed to fix due to nhbc getting involved. I've spent so much time chasing and emailing and calling and waiting at home for people to come round. I think they make it so difficult most people just give up.”

Posted 3 years ago

“First time buyer with first time headaches, we bought our flat off plan and everything paperwise complete April given completion date of September, then moved to November, then December, then Feb finally April. Pretty sure the rushed to complete as the mortgage was due to expire end of April. Endless faults and failure in logic. The main waste stack runs through our ensuite creating loud noises eveeytime our neighbours flush their toilets. Our biggest issue is the customer service, our agent has been terrible no customer service what so ever. They blame you for everything and then get defensive when you bring in independent contractors to resolve issues they should have. Would not recommend them at all to anyone. There has to be some change.”

Posted 3 years ago

“HANSON REACH, STEWARTBY, BEDS. For the past 12 months we as a family have been bullied by this multi million pound company all because of their shoddy build which has compromised our safety and security, we therefore erected a fence to secure our property because they installed a mains insolater switch in our mains electric which is accessible by the general public as the mains cabinets are mounted on our external boundary line. Today we have found out Persimmons are sueing us for trespass. The little family of NHS workers, who paid 465K for what should have been our dream home being pursued through the courts because of their wrong doing, shame on you Persimmons. Our home was bought off plan in Hanson Reach in stewartby, Bedfordshire in Jan 2019. We had significant major snags I.e. Bay windows too small and both had to be removed. Kitchen ceiling cut through looks for banging pipes not secured, the list has gone on and on for over 1 year and the stress to my family has been significant, resulting in ill health to both my husband and I. We have now just had an independent Chartered Suveyors building report undertaken, the report is compiled of 67 pages full of faults with the property. 2 significant faults, 1 being the mains gas pipes tight under our bedroom floor, so tight that when Persimmons came to investigate banging pipes the engineer cut through the live gas mains and another the main structural RSJ has no bolts to secure them in place. We also have an electricity mains and gas mains installed on the outer wall of our property which is in fact our boundary line. The elecrtic box is over 9m aware from the fuse board hence a power supply switch is installed in the cabinet accessible by anyone walking on the footpath to the side of our property and who could in effect turn our mains off, rendering our intruder alarm and CCTV useless and our property unprotected. Persimmons sold us our 465k property with a shared Private Road with our neighbour, there is no signage in place to indicate a private road and they refuse to install one. This company have no pride, respect or a willingness to complete the build to a satisfactory level. It is all about short timescale and maximum profit. At no time was the customer experience ever a factor. I loath this company beyond belief and the absolute nonchalant attitude, condesention, lack of regard to the quality, faults and the money we have paid for the house. PLEASE DO NOT BUY A PERSIMMONS PROPERTY AT HANSON REACH STEWARTBY, it will make you very ill whilst you work through faults and major issues with your new house”

Posted 3 years ago

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Persimmon Homes is rated 1.2 based on 179 reviews