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Persimmon Homes Reviews

1.2 Rating 173 Reviews

3 %

of reviewers recommend Persimmon Homes

Company Reviews

1.2

Based on 173 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Persimmon Homes 1 star review on 5th July 2023

Persimmon Homes 1 star review on 5th July 2023

Persimmon Homes 1 star review on 21st October 2022

Persimmon Homes 1 star review on 21st October 2022

Persimmon Homes 1 star review on 21st October 2022

Persimmon Homes 1 star review on 21st October 2022

Persimmon Homes 1 star review on 21st October 2022

12

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to tell you my experience from persimmon and what you should be aware of. The pictures that I have taken was at my parents house, which I live with them since the house was newly built. The house is 2 years, and already looks like a 10 year old. As you can see that they are multiple of wall cracks from each room that I have been discovered. The side of the bath tub has started to come off, and has a dirt underneath which I founded it difficult to remove them. There was one time that the roof tile slid off and fell onto our garden; which luckily it didn’t hit someone’s head, and could have caused brain damage. Their sound proof is awful. I kept hearing loud cars driving pass, people shouting outside, banging on the stairs and electronics plugging in. Door paint chipped off. No mirrors above bathroom sink and hardly place to put towels on. When I open the dining room door, it couldn’t go far back. It got stuck on the floor, due to floor tile wasn’t down properly. Theres not enough plug in my room, where one is next to my bed and one in wardrobe. When the heating goes off, it started to get cold very quickly. Also the window & the wood strip fitting at my room is not accurate. It just good to show that the quality building is not good. Lastly in cranford chase, there is not much to do at all and it is boring except for tiny park.”

Persimmon Homes 1 star review on 21st October 2022

Persimmon Homes 1 star review on 21st October 2022

Persimmon Homes 1 star review on 21st October 2022

Persimmon Homes 1 star review on 21st October 2022

Persimmon Homes 1 star review on 21st October 2022

Persimmon Homes 1 star review on 21st October 2022

Persimmon Homes 1 star review on 21st October 2022

Persimmon Homes 1 star review on 21st October 2022

Persimmon Homes 1 star review on 21st October 2022

Persimmon Homes 1 star review on 21st October 2022

Persimmon Homes 1 star review on 21st October 2022

Persimmon Homes 1 star review on 21st October 2022

Posted 1 year ago

“Persimmon Homes Scotland east are absolutely terrible, there customer service team are an absolute joke and are as much use as an ash tray on a motorbike. They cant do the simple things like call you back never mind all tell the same story. All new builds have there issues but its how they deal with these issues that say the most about them, I had issues with another house builder (Barrett) before but at least they spoke with you and turned up when organised, these guys (Persimmon) are just plain useless avoid at all costs”

Posted 1 year ago

“They have lied every step of the way. My neighbours and I paid extra for a “private cul de sac” and were told there would be a park etc. None of this has been built. They are starting phase 2 right next to our houses and haven’t informed us about it at all. They haven’t fulfilled their original plot promises. There is a public footpath running down the bottom of our “private cul de sac” they outright lied about and have continued to try and worm their way out of it. They completely ignore emails and phone calls just hoping you go away. The East Midlands head office is just as ignorant and also lie about promises. Don’t do it.”

Posted 1 year ago

“3 months ago Sam Fab Local Guide·3 reviews·3845 photos 6 months ago All Street View & 360° All Add a photo Details Accessibility Wheelchair-accessible entrance Update this place daniel mayes 7 reviews·21 photos 4 hours ago NEW Do yourself a favour and avoid these incompetent cowboys at all costs. They cannot rectify the simplest of things and leave you with a badly finished dangerous house. All they are interested in is trying to bribe a good nhbc survey out of you. Left me homeless for a weekend by letting me down on moving day at 4.30 pm then when I eventually got the house after having to constantly chase the lying saleswoman after more failed promises to contact me it has numerous faults , My new house handover consisted of being chucked a bunch of keys in the sales office and a half arsed apology by a lying sales woman. I probably should of expected it after my new home demonstration as the house wasn't even finished and still full of workmen rushing to finish their respective bodges. They have to take several attempts to fix the simplest of things 8 weeks later I have no kitchen . Highlight of the house was the live uncovered socket found under the leaking bath and missing shower for two weeks. Persimmon response, oh sorry we will fix it. They promise to fix all snags in 15 working days. 8 weeks later still not done. Removed stairs to paint wall behind , put them back and forgot to paint, had to come back again and remove stairs to paint behind. Plasterer must have left his guide dog at home as most of the walls look the surface of the moon. The guide dog would have made a better job at painting the house. Three attempts to fix non working outside light, the bulb had gone!!!! Three attempts and counting to fix porch roof,the geniuses are yet to turn up with a ladder. Three attempts to fix a door stop! Still not done so I just gave up and fixed myself in 5 minutes., I don't think any one of them owns a spirit level or knows how to use it. They had to repaint most of the house and in the process got sanding dust all over brand new carpet and furniture not to mention paint on nearly every plug,socket and light fitting. I Had to cancel flooring contractors and removals at the last minute at my own cost thanks to the lying sales woman who "promised"it would compete that day which it didn't. This left me living on a camp bed with no flooring for a week and without a shower with furniture in storage as I couldn't re arrange flooring which was planned for the following day after moving. Don't worry though as you may get bribed with some free turf in exchange for a good nhbc survey. The turf will then be promptly laid on the "quality top soil" of broken bricks and building debris. I've lost count of the amount of money these clowns have cost me, latest gem has been no kitchen for a week so forced to eat takeaways. I'll be another few hundred pounds out of pocket to get carpets cleaned once their bodges finish. Take a read of their customer service pledge as it will give you a good idea of what you won't get. Not one single thing on it did they manage to do. I can't wait to fill in my nhbc survey. If you are unlucky enough to buy a persimmon house, DO NOT complete the nhbc survey until all snags are completed as this is all they are interested in and once you've sent this off they will have no interest in fixing anything. DONT BE ANOTHER PERSIMMON VICTIM.”

Posted 1 year ago

“Persimmon are the worst company I have ever dealt with. The quality of their homes is terrible and they have poor customer service to match. They do everything as cheap as possible and don't take responsibility for poor work. We had over 250 snags, some of which still aren't fixed nearly a year later. We went 83 days without a living room, dining room and half a kitchen because of a flooring issue that took 5 attempts to fix. They also covered our whole house (no exaggeration) in dust and left it for us to clean up. We've had 3 front doors to date, more than 100 cracked bricks, 6 windows replaced, 2 external doors fitted back to front, 6 internal doors replaced, countless things damaged, multiple plumbing issues, terrible landscaping, and this is just some of the problems. Their contractors just want to get in and out as quick as possible, that's if they even turn up. More often than not they have to return another day because they don't get it right first time or they install a damaged or incorrect product. An employee of theirs even told me that they aren't allowed to tell us about snags if they see any. Just shows that they want to get away with as much as possible. It's blatantly obvious from our experiences that they only care about money. Don't waste yours buying one of their houses.”

Posted 1 year ago

“I have only given 1 star, but if there had been an option for zero, it would have been that! Over 180 snags on my 7 day list, and many of them still outstanding, including some major ones such as: Unlevel porch floor causing a huge gap under my lounge door. This has taken dozens of emails, visits by the pre and current assistant site manager, the pre and current site manager, the customer care team and the flooring contractor, and still no resolution. Then there is the garden... due to the change in level from my garden to next door, their garage is about 2 feet below my garden level. However, that is apparently 'my' fault as I have cahnged the level of my garden... HOW EXACTLY?? Quite simply, do not buy from this developer.”

Posted 1 year ago

“Absolutely shocking experience! Never ever would trust Persimmons with anything! They built a playground area right next to our back garden (we were told there will be a small area with some wooden equipment and in the plans it didn’t even looked that close to our house). And what do you know, its 1 meter away from our back garden and garden door! After arguing with them they double fenced our garden. But we are constantly struggling with loud noise, teenagers hanging around in the evening, kids climbing our fence, throwing rubbish into our garden! Imagine paying that much money for a house and we can’t even open our kitchen door because of the noise! We are in process of looking to sell our home just because of this and would never ever trust persimmons or buy our next home from them! Ever! So thank you Persimmons from ruining our first home experience 👍”

Persimmon Homes 1 star review on 19th June 2022

Posted 1 year ago

“Am completing on a house with this lot and I cannot say how awful the whole experience has been. Let’s start with the extras - what do you want was their position not bothering to tell me there’s only room for one plumbed in item??? I now have a kitchen without room for a washing machine but has a dishwasher! Moving onto the price, we sighed a contract with an agreed price which two days later they increased! Their solicitor is now trying to add their own price!!!! Contrary to the price we have sighed on? We move in one week and they won’t let anyone in the house to measure for curtains? Kitchen has obvious damage despite it being identified some time back! I would think long and hard before buying off them!”

Posted 1 year ago

“Avoid at all cost!! Poor quality, bad aftersales service, rude staff”

Posted 1 year ago

“Worst company in the UK by a mile!”

Posted 1 year ago

“Excellent quality of building. Helpful, professional and approachable staff. Customer Services really helpful. Any snagging issues dealt with quickly. The house is well insulated with solar panels built into the roof. I would recommend Persimmon Homes.”

Posted 1 year ago

“I have been living in a mess for 5 weeks since the water burst in my kitchen, at first they were helpful. Took time off to have cupboard, decorating and flooring replaced. The cupboard didn’t arrive, then the next day it did but was sent the wrong one. My kitchen dining room used to look beautiful now it’s a mess with a cold dusty screed floor. I have two free standing cupboards and all our food and appliances are in bags in the garage. Two days was fine to allow the work to be done but it’s been over a week and they expect me to either bring it all back in snd put in cupboards or rummage through bags everyone I want something. I don’t have the time as work long hours. They cannot give me a date for when the work will be done and do not appreciate that I cannot be there as I have to go go work snd my husband works away. They won’t even offer for me to get takeaways or meals out as they say the kitchen is usable. Maybe so but it’s grotty and I cannot get to food as explained. Also the garden since we brought the house has been dug up and redone with bore holes to let the water seep away because it was like a bog. It is still like it and though they say they’ll send someone out, they never turn up. I’m at my wits end. I keep emailing and calling. Either they don’t reply or I’m told managers are very busy and can take up to 5 days to call back. We are all busy. Wish I had taken notice off the reviews before buying. Disgraceful company.”

Posted 1 year ago

“Hi visited a home in ashford via the permission homes sales office in Ashford. Was the worst experience of my life for me and my young daughter The two ladies were absolutely rude. Gave evil stares at us both. I can assure you this office is anti immigrants moving too ashford. Boycott this company Will never buy from Permission Homes”

Posted 1 year ago

“Phone you every 20mins when you're buying but once you've bought you can't get hold of them. Especially true of Wayne, site manager at Fairways in Cramlington. 18 months still waiting for a timeline for repairs reported 1st day.”

Posted 1 year ago

“Terrible after-sales care... Recently there have been strong winds by the coast... a week ago the wind was blowing (not one of the storms) when we heard a loud noise and saw 3 ridge tiles land in the back garden just missing the conservatory. Thankfully a local roofer was able to come the next day. He climbed up and was amazed that he could rock all of the ridge tiles still on back and forth. He said that the whole system had been incorrectly fitted and was not safe. We contacted Persimmon customer care, they asked for the roofer's report. An email the next day said they would not do anything and we would have to claim through our insurance! So in summary: Persimmon employs a contractor to fit a roof. It isn't fitted correctly and tiles come off... yet my insurance company has to pay for their incompetence I have friends that have bought from Bellway, Barret etc that have had a much better experience. I have now been advised to write to a managing director... but no one can tell me who that is... 2 weeks on - still a hole in the roof... tarpaulin in the loft and 2 toddlers unable to play outside in case other tiles come off Unbelievably bad”

Posted 1 year ago

“Persimon Homes it does not care about the finishing, it is of very poor quality. I do not recommend with a clear conscience. think carefully before you want to buy a house from them.”

Posted 1 year ago

“Absolute joke this company, one bit of advice do not buy from this company. At Least 50 snags that I have found and I’m no snag doctor. Some serious like failed windows and glass, water coming in from outside faulty weete vents., different bricks they built the house with. Drainage, new doors internal and external. Plastering in every room atrocious, flooring has to be lifted and done correctly hall stairs landing and bedrooms. A lot of smaller issues. Workmanship unbelievably bad, takes forever to put right I’m up to two years now and still not corrected. More stress than you could ever imagine, the staff in every department are compulsive liars , do yourself a favour and stay away from this company .”

Posted 1 year ago

“My husband and I have just tried to purchase a property through Persimmon. From start to finish it was a disaster. The sales girl had no idea what she was doing. Tried to overcharge us several times on the finishing touches. I complained to her manager who had no people skills whatsoever. She was rude and unhelpful. Complained to her manager who was also unprofessional and unhelpful. Two weeks before completion was due to take place they cancelled our reservation. Looking at the reviews on her I think we had a lucky escape. The whole episode was a complete nightmare. I am raising a further complaint but have little faith we will be heard”

Posted 2 years ago

“My son and his GF have unfortunately just bought, completing tomorrow in S. Wales This review is the customer service to date ! I would give a zero if I could. The customer service from the sales staff was zero from the beginning ( they were warned by other buyers they knew how terrible they were but it was where they wanted to buy and thought maybe it won’t be that bad !!! Wrong!!! ) The list is endless, uninterested sales staff, rude, lied , unhelpful and certainly did not make them feel special in any way. Treated them almost with contempt it seemed. Telephone calls were never ever returned or emails, until head office were contacted. Even today , even their solicitor who was supposed to send an amended final bill has been as useful and timely as a chocolate teapot. They had overcharged for extras , when they checked their bill. This was raised with Persimmon on Monday when the statement was sent. They were still waiting at lunchtime today. The only recent saving grace over the last couple of weeks has been a new site manager who has really tried to be helpful letting them see inside their property in the last month, and the standard of finish has improved hugely from relatives homes who bought in an earlier phase. There were some absolute horrors in their homes. Their home demo even was last week , short notice, with a take it or leave it appointment time as “ the builders don’t work after 4.00 or weekends” !! The site manager said he would have been happy to meet them after 5.00pm . He is a gem. The sales staff are atrocious with the attitude that “ the properties are selling themselves” . The whole process from initial contact with a customer needs a massive improvement and it was like they held the power of allocating properties , and therefore treated customers as fodder to be messed around and grovel to them . The buyers were afraid of complaining in case they did not allow them to reserve a plot . Or made things difficult for them in the process . I have never ever heard or seen anything so completely disgusting. It was complete disdain for those buying. Especially it seems the first time buyers. Truly disgusted at their treatment and their friends and family. That old age “ we are a busy site” trotted out as an excuse when challenged about their lack of customer service. Cannot wait for the customer satisfaction survey! Let’s hope the build itself is not as dismal and poor as the sales staff.”

Posted 2 years ago

“Went to a site near blackpool while on holiday with an office onsite in the early afternoon, no one there, show home locked, left a voice mail about interest in the homes. No response, no call back, had to ring again to try and get information around 2 weeks later was promised a booklet, didn't come, rang again, asked whats happening as its extremely hard to get them to actually give any information or sell these houses to me, I am in my 60's, why is it this hard. Asked to make a complaint, from there dealing with management i had them tell me different things, one said I had to sell my house and live in rent accommodation then they might give me a house (bizarre), i said I was told you could pay a fee and go on a waiting list, she started shouting 'you calling me a lier", I said no your other member of staff told me different, refused to give me her name 3 times, last time she mumbled and put phone down. I was angry at this point due to being mistreated, they are rude and don't seem to know anything, tried to ring head office, was told they just deal with admin not sales, asked to speak to someone above who was i previously speaking to, spoke to a director who sent a booklet out finally, told me to look at it and would ring me next week, just got off phone, nothing has happened to that staff member, kept making excuses for her like she was stressed, told her there's alot of negative reviews like on this site, why is it so hard to have good customer service etc. She wasn't really bothered just kept switching subject while never addressing, not bothered in giving discipline to staff, offered nothing in terms of sorry, extremely worrying, you are selling houses for 160-210 thousand and more. Some people are completely changing their lives and theres more respect, detail to attention and basic manners by staff at McDonald's, they brake trust before you even begin. Whats wrong with this company... Good luck to anyone who hands them 100's of thousands.”

Posted 2 years ago

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Persimmon Homes is rated 1.2 based on 173 reviews