Persimmon Homes Reviews

Name: Persimmon Homes
Rating: 1.21

1.2 Rating 188 Reviews

4 %

of reviewers recommend Persimmon Homes

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1.2

Based on 188 reviews

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"I Would like to share my experience with the team at Persimmon Homes Laneside Morley LS27\r\n\r\n1 July 2024: I view 2 properties.\r\nAn apartment unit and Plot 188 , 7 Speckled Wood Approach LS27 7ZP\r\n\r\nI was informed by Karla (sales manager) that the first buyer had done up the house but had his mortgage fall through. As such, I was potentially buying a house with fridge, dish washer, washing machine and flooring. The house is very well built and the builders have done a good job\r\n\r\n4th July: I drive down for the second viewing.\r\nI place the reservation fee of 500 pound.\r\n\r\n5th July, I complete the mortgage application with RSC mortgage brokers and send off all the documents required via next day post\r\n\r\n7th of July: ScS furniture shop and find a sofa I really like. I call Karla to ask about when I can transfer the sofa after completion. She is aware that I am purchasing furniture.\r\n\r\n8th of July: I complete the solicitor forms and send off all the documents required via signatures next day post to GM Wilson\r\n\r\nThe next week is spent by myself and my partner: Sourcing for bedding, security cameras and grills, interior and garden designers\r\n\r\n12 July: I receive an email from my solicitor at GM Wilsons. She sends me 4 documents evidencing an ongoing law suite between Persimmon Homes and Billion dollar energy provider. This law suite has been going on since 2022 and Plot 188 falls within the dispute area.\r\n\r\nI am absolutely shocked\r\nNot once, in the whole process with Persimmon Homes was I informed of this law suite. I am unable to provide the details of the law suite however have attached the Gov.UK information that is free for everyone.\r\n\r\nPersimmon Homes will only proceed with sales if I agree to the following\r\n* I continue in all capacities to fight this law suite where I will have to hire my own solicitors, use of my personal time and resources.\r\n* Compensation by Persimmons with regards to point 1 is \u2018reasonable\u2019 costs. I will have to bear what is not compensated. There is no end point or limit to what I will have to bear\r\n* All compensation from this law suite will have to be returned to Persimmon Homes and I keep nothing\r\n* There is no end date or agreement yet. There is no further information from Persimmon to allude to a timeframe. There is no guidance provided about the potential financial outlay.\r\n* I am expected to pay an excess of 100 pounds at the end of this law suite to have my land rightfully reinstated to me.\r\n\r\nThis could very potentially drive me to bankruptcy on top of the mortgage I would have to service and the new house I will need to do up.\r\n\r\nShould I choose to proceed and sell the house before this law suite is over, the next buyer will have to agree to the terms above.\r\nMy lawyer at GM Wilson has clearly stated this is HIGH RISK\r\n\r\nI have offered numerous options to Persimmon Homes in the hope that we would be able to reach an agreement. However, all my proposals have been refused, including giving up the part of land under dispute!\r\n\r\nTo the reader:\r\nThe most difficult part : I feel very deceived by Persimmon Homes. The sales team claim that they have little insight into this matter and the solicitors have been very heavy handed in this matter.\r\n\r\nI approached Persimmon Homes in good faith. To buy a place I can call home. To settle down. But what did I receive in return? A full blown law suite that will come at my expense, finances, resources and time. With absolutely no compensation by persimmons except what they deem as \u2018reasonable\u2019 I do not wish this mental and emotional trauma and distress on anyone.\r\n\r\nI am sure there are multiple other units will be affected.\r\n\r\nThis account is 100% truthful with email and document evidence and is my entire experience which I do not wish on anyone. This is the only reason why I am spending time to write this.\r\n\r\nEven at this point of writing, I am hoping for a resolution however the matter is completely out of my hands. I dont have the resource to finance what Persimmons is asking me to sign on the dotted line for."

Persimmon Homes 1 star review on 19th July 2024

Anonymous // 01/01/2019

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“Our Persimmon Hell If you are buying from Persimmon Homes North East - beware you may be one of the unlucky families who’s life is totally disrupted. If you end up with major building issues you will face denial, deceit, incompetence, inaction, more deceit and stress. They will bully you and your family and their lack of real customer care will take a genuine toll on everyone’s wellbeing. They build when they sell plots, so your constantly faced with dust and disruption, their sales staff told us 5hey would be completed building in 18 months and 4 years later they are still here, roads not finished and your homes and cars are constantly covered in dust. Yet another summer where you can’ t open you windows during day without getting dust everywhere. Plus when they do build next where you live they put your family in danger as they fail to prevent masonry, roof lats, cement dropping from a height as they fail to put up safety netting. We suffered 6 months of building this way and had to ask 4 time for 5hem to put up safety netting. Each time they put it up, then soon as they set the scaffolding for the next height, they just didn’t bother again. They ruined our side garden with their mess. Wise still they endangered our family dropping building material whilst larking on. In the end I got sick of asking and I had to get the health and safety executive involved. Their site staff after speed through the estate on forklifts, loaders and their own cars with little regard for the safety of children, adults or pets. Not all the time and not everyone, but it is a fact that this happened regularly and still continues. We even had unmanned diggers left with their engines running with the exhaust facing our property for over 30 mins. The fumes were terrible. You will see all manner of other safety failings as they just don’t seem to understand how to act or care enough about those people already living on the development. I’ve had lone builder carrying remedial works on our property, siting his scaffold part on our patio with the other two legs on our lawn. Then be surprised when their lone builder climbs up the teetering scaffold and start up a petrol still saw to cut out the 100 or so bricks that had cracked in half on house. Two weeks and at any time he fell and seriously injured himself or a member of my family. Not once was he helped, assisted or checked. I mentioned the ruined part of our garden with their building debris- they had to dig the lawn up and replace it with hard standing to try a make good. Their policy of doing remedial works when it suits meant they dug all the ground out and then just left it like that, they didn’t even bother to shut the gate behind them. Three days later we were still having avoid the unprotected hole they left until I went looking for 5he site manager to ask when they were coming back to finish what they started. You will get used to progress chasing issues as Persimmon do what they want when it suits their schedule, rectifying their mistakes, damage, faulty building practices and material defects isn’t seen as a priority, if they don’t forget you’ll get it done when their lads aren’t busy as new sales come first. Until they have your money. If you do complain you may be unlucky enough to suddenly start to acquire punctures in your car tyre’s. Both my wife and I had a couple of tyre’s each punctured by nails. The guy in the tyre shop said they were all the same type and were the sort builders use via a gun, not the usual nail. Needless to say we couldn’t prove it was Persimmon, but we did ask if they could be more careful where they drop building materials. At that point in time they were second fixing next door and their staff would regularly just walk across our drive.”

Helpful Report

Posted 1 year ago

“A big piece of roof tile came off nearly hit my kids at the garden, replied 2 year grantee expired ? Not even investigate for a 4 years old house ? Emailed again with the same answer, seems normal for roof tiles came off for Persimmon House?”

Helpful Report

Posted 1 year ago

“Buying a house from Persimmon is worse than Open Heart Surgery!!!! Apologies but this is a long post. Hopefully it will help someone avoid the issues I have faced, and will bring attention within Persimmon to the sheer arrogance and incompetence of their team in Durham. Please feel free to email me at mypersimmonhome@outlook.com if you are considering buying or have reserved a Persimmon Home in the Durham area and you would like to see first hand what they consider to be a ‘reasonable standard’ or ‘within tolerance’ In short, I purchased a newbuild home from Persimmon in the Durham area in early 2022 and since then they have been an utter disgrace. Their Customer Care Team are refusing to action numerous defects and issues, the vast majority of which I identified within the 7 or 30 day windows. I still have over 200 defects with my home, which would likely cost me tens of thousands of pounds to rectify, money I simply do not have. The issues with my home are too numerous to list here, however I will provide a small sample. There is wonky brickwork to the front of the house which is extremely unsightly and will greatly impact the resale value. The brickwork is also wonky elsewhere around the house and is covered in excess mortar. The pointing is terrible and needs completely redoing. The shower cubicle has not been fitted correctly so it keeps on leaking, despite Persimmon staff trying to use sealant to cover up the bad job. The tiling is wonky, the tiles aren’t glazed properly so there is dark material showing through on the edge of the grouting. The grouting in the shower keeps on cracking as the tiling hasn’t been done correctly. The rear fence has not been placed on the true boundary as the Durham staff couldn’t be bothered asking the existing houses if they could replace the fence, resulting in a strip of wasteland that is full of weeds that are spilling through to my garden and leading to rats getting into my garden and my neighbour’s garden to the rear. The kitchen has not been fitted correctly with numerous damaged and wonky cupboards and doors. The Silestone worktop has marks all over it that apparently I’ve caused, despite it being practically impossible to damage Silestone! The whole house needs redecorating, all electrical sockets and switches have paint on them or are damaged. The driveway isn’t level with the concrete edging with huge gaps where it meets the house and no material between the bricks (all of the grit washed out). The boiler is so loud that when it kicks in on a night it’s impossible to sleep in two of the bedrooms. There is so much more on top of this. The only thing on this list that Persimmon Durham’s Interim Managing Director has agreed to is getting my own contractor in to redecorate, but that can’t be planned until the rest of the issues are sorted. This is quite literally the worse new build I have ever seen. I have visited numerous sites when deciding where to buy with several different builders in the North East and at no point did I see any of the obvious errors from their team’s sloppy workmanship and negligent quality control. Persimmon refused to let me have access to the house until a few days prior to completion, so I was unable to perform my own quality control. I was only allowed in a few days before completion, by which point I identified numerous issues right away that I was told would be sorted, however many were not or were completely bodged. Persimmon say they have no record of this; however I have numerous emails that confirm that I constantly flagged issues and concerns and the responses I received. Upon getting the keys in early 2022 and being able to spend some time in the house I found numerous issues, the number of which have continually grown as more mistakes become apparent during my normal life. The vast majority were flagged within the 7 days and 30 days period as per Persimmon’s terms. I have flagged these issues as soon as I can on all occasions. I have made my home available to Persimmon every day for the first month, and two days a week every week afterwards (with the exception of my recovery from surgery). The team have continually been dismissive of major issues, and have focused their attention on small jobs only. Many of these small jobs still remain outstanding due to being rushed or poor workmanship. To complicate matters, in late 2021 I was diagnosed with a congenital heart defect called a bicuspid aortic valve, and I was told that I would need to have open heart surgery to replace the defective valve to stop it causing further damage to my heart, so I was placed on the surgery waiting list. I flagged this to two members of the Durham team when they visited my home to discuss the numerous defects soon after moving in, and explained that I needed the issues to be resolved prior to my operation so that I could focus on my recovery and getting back to normal afterwards. I raised this point again and again for several months, with the operation potentially taking place at any time, and yet major issues were ignored with only minor issues worked on. The whole reason I continued with buying a new build after my diagnosis was because I wanted an easy and stress-free move, so that I didn’t have to deal with lots of hassle or issues associated with an older property whilst I awaited surgery and recovered. How wrong was I? All I’ve had is stress for 16 months. I was even lying in my hospital bed awake the night before stressing about the house, and how if things go wrong in my operation and I don’t make it my family will have to deal with the incompetence of your Durham team. That’s a horrible position to be in, believe me, but that’s what I had to go through because of the Persimmon Durham team’s inability to build a house properly or correct their issues. In addition to this, their Durham office have completely disregarded their official complaints process, taking nearly 11 months to formally address my official complaint, as opposed to the 8 weeks outlined on their website. This has naturally added to my anger and distress. They even had 3 months to finalise and plan the repairs on my home whilst I recovered from my operation, but instead they did nothing. Numerous flagged items have been completely ignored, others are considered my fault, despite me having evidence showing that I reported them within a few weeks of moving in, or been dismissed as within tolerance, or a reasonable standard. When I have asked them to share specifics from the LABC Technical Manual to confirm their findings, or for the measurements to confirm they are correct, they have refused to do so – Why would they not be prepared to share this? The refusal to address the issues in my home is in many instances in direct contradiction to many of the actions agreed with a different Managing Director from Persimmon North East one month prior to my surgery. Amongst the numerous actions previously agreed before the Persimmon Durham Interim Managing Director became involved, it was confirmed that there would be a joint Persimmon / Howdens inspection of the kitchen, that scaffolding would be placed around the house and the brickwork issues to be looked at, and the issues in the bathroom and en suite were to be to be addressed. Persimmon made a total of £1.7 billion in pre-tax profits in their two most recent financial accounts. I have no issue with this success. However, I do expect my house to be built properly and to not have to deal with over 200 defects which would likely cost tens of thousands of pounds to rectify. After the last 16 months, I can genuinely say that dealing with Persimmon is worse than having open heart surgery. In hospital I was very fortunate to deal with people with amazing competency, skill and compassion. Everyone was a credit to themselves and the NHS. It is a shame that the Management of Persimmon Durham do not display these attributes, as this whole situation could have been easily avoided if my home had been built properly, or if the issues had been dealt with. If you’re considering buying a newbuild house in the Durham area, avoid Persimmon. There are plenty of reputable builders (and older homes) that will have been built properly.”

Helpful Report

Posted 1 year ago

“If I could get a refund I would! The house had numerous faults and the customer care team are dreadful, rude and incompetent. 11 months in and issues Still not rectified, leaks, poor paint work, poor finish, tripped electrics, broken guttering, just to name a few of the issues we have had! Truly disappointing and would definitely not recommend buying from persimmon! Awful awful company and as it would seem not just us who think so, so do yourself a favour and look elsewhere otherwise you’ll end up regretting it. I would hate to say I told you so! This company shouldn’t be allowed to trade! Dreadful”

Helpful Report

Posted 1 year ago

“Where do I begin reviewing Persimmon? Well the first thing you absolutely need to know is 1) They only care about making money! They don't care about you, or your life, or wellbeing. Just like Carrillion ( if you can remember them?) Persimmon are a Tory darling who live by the ethos of 'if it is in the pursuit of money and wealth all is fair. Nobody matters, it's just business '. Just look at reviews and see the anger, frustration and probable mental health conditions brought about by this company and the way it treats people. I could write pages on this but let's move on. 2) The homes are very shoddy and badly built and it is total pot luck whether you fall lucky and get an 'okay' one. This comes about because they do not use their own employees, everybody is a hired hand. With this comes a lack of pride in work, no work satisfaction and quick turn over. When somebody walks out ( as many do) they use anybody to do a job. My gutters and dry verge were fitted by an apprentice central heating engineer. He didn't know what he was doing and did it all wrong so water was running down my walls until persimmon reluctantly corrected it ( they denied there was a problem until I provided them with a report from Marley who made the system stating it was fitted wrongly. They also fitted my boiler Flue incorrectly so my kitchen filled with gas. They told me they wouldn't come out so I phoned cadent who turned up in 30 minutes. Persimmons central heating 'people' flew out to me then! We had a man on here with signs outside his house slating persimmon stating that he had over 50 snags that they had not put right. We also have at present at least 4 properties having almost full repointing done in the bricks. ( Houses are 6 years old!) Moving on. 3) The developments are very badly designed with profit coming way above resident satisfaction. We have roads that are block paved and only wide enough for one vehicle to travel along. There are no footpaths so you have to walk on these roads and risk injury as idiots drive fast on them around blind bends. It is not possible to park on them as this impedes other vehicles who inevitably drive over your garden to get past. The dustbin Lorry, Delivery vehicles and even emergency services have great difficulty. This was no doubt done this way because a normal width road would have meant less space for houses, less space for profit. What is also occurring is that persimmon on some developments have to build much social housing. Now, I am no snob and spent the first 19 years of my life on a Manchester council estate, and most people are fine. However you may find you have a drug dealer or user, or an alcoholic or somebody violent next door who will inevitably make many people's lives a misery. I have been woken many times by police cars and fire engines and ambulances in the early hours. Many of the people I mention sleep all day and awaken at 1am to wreak havoc. The council estate I lived on had much nicer, more decent people and the homes were built much better. Persimmon sell you utopia and deliver Dante's inferno. 4) Persimmon provide no aftercare whatsoever! They are only interested in getting your money, they then pull up the ladder and stick 2 fingers up at you. They will not even come back and complete tasks they are obligated to do. Dealing with them takes months , sometimes years of stressful endless interaction and complaints just to get the simplest thing done. This causes stress and damage to your mental health. The promises of 'No works vans, no motor homes, no fires in gardens etc etc are not worth the paper they are written on. We have had it all, and it is stated clearly in persimmons covenants ( that are apparently there to protect us from unsociable inconsiderate acts) but you are simply told to get a solicitor. To Sum up Persimmon I will give you a quick example. We live near the beach and the main road has been made 'no parking' entirely so many people think it is okay to park on the narrow roads of our development. I wrote to persimmon requesting 'Residents only, no parking' signs. They stated that I needed to contact Gateway ( the property management company who persimmon kindly gave the job of property maintenance to). Now Gateway are as hopeless as Persimmon, and replied stating it was the responsibility of persimmon. This game of pass the parcel went on for months! Yes months to erect two signs that costs a few quid! Eventually Persimmon agreed, reluctantly. So after a few more months had passed I contacted them about the signs, they responded by telling me the signs had been ordered. A few months more and I contacted them and was told they were waiting for the fittings for the signs?!! Seriously? A handful of screws? So several months later, which by now more than a year had passed I asked about the signs? They told me they had put them up. I queried this and eventually found out the signs I had waited over a year for had been erected on a complety different development! I asked them to take them down and put them up where they should be, on this development. They would not do this and said they would order more signs! It has now been 4 months since they said this, and nothing! It is like Will Hay, laurel and Hardy and a carry on film rolled into one! So in that note think very carefully, you may be better off doing a deal with the Devil! I am not saying Persimmon are bad, but ..........”

Helpful Report

Posted 1 year ago

“Lovely development in a fab area within walking distance to Towcester. Houses are ok, decent basic spec but beware!… the price shown is for the basic house! On top of the price shown you're then expected to pay out for kitchen appliances (fridge freezer , washing machine and dishwasher ) , floors, utility sink , extra plugs/ tv sockets, garden lawn etc etc .. the list goes on and on… which all in all will cost you at least another 10k even more if you want to go quality fittings! You may be better off going for a Charles church build which is the same company( so I was told) but are a high quality build with higher spec . Charles church include integrated appliances and better quality fittings ie chrome radiators , so by the time you’ve invested in a persimmon and paid for all the added extras you may as well go for the better quality Charles Church ! Another option if you want to live on this development is let someone else pay for the inflated additions and then purchase a house that had already had the lawn turfed , The kitchen appliances paid for and the flooring put down! Having spoken to buyers 1st hand I have learned that Persimmon may offer you ‘added extras ‘ to help the stressful buying process but when it comes down to signing on the fitted line they withdraw the ‘ verbal offer’ and say ‘ it wasn’t in writing!’ Over all persimmon can create a very stressful home buying experience !”

Helpful Report

Posted 1 year ago

“Absolutely dreadful company. Developments resemble the rough Manchester council estate I grew up on in the 1970's but much worse! Houses aren't as well built, maintenance isn't carried out anywhere near as well, and you have police and ambulances arriving day and night for the social housing neighbours full of spice and booze. Add to this the fact that they have no interest whatsoever in your development once they finish, aftercare is alien to them. They sell you to a management company who are more incompetent than they are, if that's possible? The covenants they have in their contract are useless and Assinine, they state that there will be no this no that but everyone is doing it. When you complain to them they advise you to get a solicitor?!! They are the epitome of Tory darlings, use the cheapest materials available, temporary self employed 'Tradesmen', get the money and then get the hell out of dodge and never look back. They are cheap for a reason.....”

Helpful Report

Posted 1 year ago

“Terrible company lied to from the time you enter the sales office still being lied to after nearly two years in the house the finish of the house is very poor i do not think they employ any real trades people after sales is non existent they just could not give two monkeys should be banned from building”

Helpful Report

Posted 2 years ago

“total disgrace unhelpful in every way customer service is appalling ,I waited nearly 4 months for a simple lease alteration on my buyers property which never got resolved resulting in 2 moves not going ahead and myself loosing £30,000 , how is this acceptable avoid this company if possible, they will affect your mental health.”

Helpful Report

Posted 2 years ago

“Careless work. Rude ‘customer care staff’ Unhelpful. Would never buy a persimmons house again. And wish I didn’t to begin with. Would suggest paying for an official snagger as there are countless errors on the houses.”

Helpful Report

Posted 2 years ago

“Avoid! Bathroom lights gone in a year. Rusting on radiators. Poor customer service and told miss information from their team. Impossible to speak to anyone in charge to get things resolved. You have to chase them. They won’t come back to you or acknowledge emails etc. Bought the home December 2021. The customer service wasn’t great. Took 6-9 months to get basic things resolved. The quality of the homes are also quite poor. Eg holes in random areas, no stopcock for taps or toilets etc. you can hear everything through the walls. The land is also privately owned by Remus. So have to pay council tax and a extra service charge. House is freehold. Even though land is privately owned people keep parking. Service charge gone up by 30% this year. Have a feeling it will go up and up each year and we have to pay it. Bit of a cheeky scam! I’d advise buying an older house and refurbishing it. Not worth the money for a new build home. Plus the drama getting things fixed etc. The internet provider is also limited. Have to use persimmon homes internet company. Again a bit of a scam.”

Helpful Report

Posted 2 years ago

“We paid a reservation for one of the properties. Firstly the solicitors PH recommended discussed quotes with me over the phone. They then promised to beat the quotes I had had from other conveyancers. They promised me there would be no extra fees or hidden charges. Within 12hours of instructing their own recommended solicitors they called my partner and said there would be two extra fees for 'drawing up contracts' and costs that they could not put on the quote. They couldn't tell us how much they would cost but said they would be put onto our final bill?! I immediately told them we were not interested in using them and I wanted a refund for the money I have paid less than 12 hours ago after being told there would be no extra costs. We are still waiting for our refund for this deposit as we were completely mis-sold to. Luckily, also before exchanging we went into the garden and had an independent quote on how much it would cost to have the absolute landslide mess that they had left behind. We were quoted £21,000 just to fix the garden to make it something that wasn't an eyesore. Along with other quotes within the house amounting to over £5,000 just so we could move in. So we have decided to pull out. Keep looking elsewhere.”

Helpful Report

Posted 2 years ago

“Houses are poor quality, everything seem cheap specialy windows. In our house window handles fell off in first year. Do not recommend”

Helpful Report

Posted 2 years ago

“Had a leaking shower,plumber arrived and cut hole to access pipwork.Turned off water supply and left. Another guy arrived and cut away large portion of carpet so the floor could dry.That was 3 months ago and we are still in the same situation? Quicker to build a new house than get a repair. Customer service just not interested”

Helpful Report

Posted 2 years ago

“Can’t fault the house, however the development remains unfinished, it’s not finished within said time scale and one building is now in the process of being sold by the developer, resulting in the development remaining a building site/eyesore/abandoned building for up to an additional 4+ years. Poor customer service, false promises, and the use of pressure selling tactics. Would highly recommend to avoid or not believe everything they say”

Helpful Report

Posted 2 years ago

“I would like to tell you my experience from persimmon and what you should be aware of. The pictures that I have taken was at my parents house, which I live with them since the house was newly built. The house is 2 years, and already looks like a 10 year old. As you can see that they are multiple of wall cracks from each room that I have been discovered. The side of the bath tub has started to come off, and has a dirt underneath which I founded it difficult to remove them. There was one time that the roof tile slid off and fell onto our garden; which luckily it didn’t hit someone’s head, and could have caused brain damage. Their sound proof is awful. I kept hearing loud cars driving pass, people shouting outside, banging on the stairs and electronics plugging in. Door paint chipped off. No mirrors above bathroom sink and hardly place to put towels on. When I open the dining room door, it couldn’t go far back. It got stuck on the floor, due to floor tile wasn’t down properly. Theres not enough plug in my room, where one is next to my bed and one in wardrobe. When the heating goes off, it started to get cold very quickly. Also the window & the wood strip fitting at my room is not accurate. It just good to show that the quality building is not good. Lastly in cranford chase, there is not much to do at all and it is boring except for tiny park.”

Helpful Report

Posted 2 years ago

“Persimmon Homes Scotland east are absolutely terrible, there customer service team are an absolute joke and are as much use as an ash tray on a motorbike. They cant do the simple things like call you back never mind all tell the same story. All new builds have there issues but its how they deal with these issues that say the most about them, I had issues with another house builder (Barrett) before but at least they spoke with you and turned up when organised, these guys (Persimmon) are just plain useless avoid at all costs”

Helpful Report

Posted 2 years ago

“They have lied every step of the way. My neighbours and I paid extra for a “private cul de sac” and were told there would be a park etc. None of this has been built. They are starting phase 2 right next to our houses and haven’t informed us about it at all. They haven’t fulfilled their original plot promises. There is a public footpath running down the bottom of our “private cul de sac” they outright lied about and have continued to try and worm their way out of it. They completely ignore emails and phone calls just hoping you go away. The East Midlands head office is just as ignorant and also lie about promises. Don’t do it.”

Helpful Report

Posted 2 years ago

“3 months ago Sam Fab Local Guide·3 reviews·3845 photos 6 months ago All Street View & 360° All Add a photo Details Accessibility Wheelchair-accessible entrance Update this place daniel mayes 7 reviews·21 photos 4 hours ago NEW Do yourself a favour and avoid these incompetent cowboys at all costs. They cannot rectify the simplest of things and leave you with a badly finished dangerous house. All they are interested in is trying to bribe a good nhbc survey out of you. Left me homeless for a weekend by letting me down on moving day at 4.30 pm then when I eventually got the house after having to constantly chase the lying saleswoman after more failed promises to contact me it has numerous faults , My new house handover consisted of being chucked a bunch of keys in the sales office and a half arsed apology by a lying sales woman. I probably should of expected it after my new home demonstration as the house wasn't even finished and still full of workmen rushing to finish their respective bodges. They have to take several attempts to fix the simplest of things 8 weeks later I have no kitchen . Highlight of the house was the live uncovered socket found under the leaking bath and missing shower for two weeks. Persimmon response, oh sorry we will fix it. They promise to fix all snags in 15 working days. 8 weeks later still not done. Removed stairs to paint wall behind , put them back and forgot to paint, had to come back again and remove stairs to paint behind. Plasterer must have left his guide dog at home as most of the walls look the surface of the moon. The guide dog would have made a better job at painting the house. Three attempts to fix non working outside light, the bulb had gone!!!! Three attempts and counting to fix porch roof,the geniuses are yet to turn up with a ladder. Three attempts to fix a door stop! Still not done so I just gave up and fixed myself in 5 minutes., I don't think any one of them owns a spirit level or knows how to use it. They had to repaint most of the house and in the process got sanding dust all over brand new carpet and furniture not to mention paint on nearly every plug,socket and light fitting. I Had to cancel flooring contractors and removals at the last minute at my own cost thanks to the lying sales woman who "promised"it would compete that day which it didn't. This left me living on a camp bed with no flooring for a week and without a shower with furniture in storage as I couldn't re arrange flooring which was planned for the following day after moving. Don't worry though as you may get bribed with some free turf in exchange for a good nhbc survey. The turf will then be promptly laid on the "quality top soil" of broken bricks and building debris. I've lost count of the amount of money these clowns have cost me, latest gem has been no kitchen for a week so forced to eat takeaways. I'll be another few hundred pounds out of pocket to get carpets cleaned once their bodges finish. Take a read of their customer service pledge as it will give you a good idea of what you won't get. Not one single thing on it did they manage to do. I can't wait to fill in my nhbc survey. If you are unlucky enough to buy a persimmon house, DO NOT complete the nhbc survey until all snags are completed as this is all they are interested in and once you've sent this off they will have no interest in fixing anything. DONT BE ANOTHER PERSIMMON VICTIM.”

Helpful Report

Posted 2 years ago

“Persimmon are the worst company I have ever dealt with. The quality of their homes is terrible and they have poor customer service to match. They do everything as cheap as possible and don't take responsibility for poor work. We had over 250 snags, some of which still aren't fixed nearly a year later. We went 83 days without a living room, dining room and half a kitchen because of a flooring issue that took 5 attempts to fix. They also covered our whole house (no exaggeration) in dust and left it for us to clean up. We've had 3 front doors to date, more than 100 cracked bricks, 6 windows replaced, 2 external doors fitted back to front, 6 internal doors replaced, countless things damaged, multiple plumbing issues, terrible landscaping, and this is just some of the problems. Their contractors just want to get in and out as quick as possible, that's if they even turn up. More often than not they have to return another day because they don't get it right first time or they install a damaged or incorrect product. An employee of theirs even told me that they aren't allowed to tell us about snags if they see any. Just shows that they want to get away with as much as possible. It's blatantly obvious from our experiences that they only care about money. Don't waste yours buying one of their houses.”

Helpful Report

Posted 2 years ago

Persimmon Homes is rated 1.2 based on 188 reviews