Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,145 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,145 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Over A Month
Documents Delivered On-time	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to file claims. Fast response times. Fantastic customer service. Recommend to anyone looking for great pet insutance.”

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Posted 1 year ago

“Great service and quick claim turnaround.”

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Posted 1 year ago

“Great pet insurance! It was easy to file my claim with the app. I was informed right away that the claim was approved and a check would be sent to us out in just a few days. I feel like my pup will get the best care because we know we have this good plan to rely on”

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Posted 1 year ago

“Easy claims process, fair and honest reimbursements. Not the cheapest pet insurance, but they at least cover what they say they're going to. The cheaper carriers (which we have had) eventually will reimburse, but there is a LOT of back and forth. Pets Best has been great, however if they continue to increase their premiums at the rate that they have been, it will become cost prohibitive, and we won't continue our policies.”

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Posted 1 year ago

“We’ve been with PetsBest for 4 years now and they’ve always been on top of our claims and quick to get us reimbursed.”

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Posted 1 year ago

“Speedy claim response.”

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Posted 1 year ago

“I have been satisfied with Pets Best to date. My cat was very healthy but I felt she needed heath insurance just in case. Sure enough she developed hypothyroidism, and needed care and medication. Pets Best has been responsive and prompt in responding to claims and questions.”

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Posted 1 year ago

“Great insurance”

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Posted 1 year ago

“Pets Best has been great! It is easy to use and we have never had an issue with a claim getting paid. It is such great peace of mind!”

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Posted 1 year ago

“Very happy with service provided.”

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Posted 1 year ago

“Love the ease of uploading claims in the app. Quick processing.”

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Posted 1 year ago

“A great find in the world of insurances that try to scam you instead of help. I have been with this company for the last 4 years and cannot be happier, even though the price went up almost 60% … but I think that would be true for any insurances nowadays. Very quick claim review and reimbursement, great and helpful customer service. Would definitely recommend this company to anyone.”

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Posted 1 year ago

“It’s fine, it takes a really long time to hear back on a claim. Anytime I’ve called in, the service is acceptable, not extraordinary.”

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Posted 1 year ago

“Always very prompt with claims. Customer service is great. Relatively easy to understand claims.”

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Posted 1 year ago

“Its a great insurance. The only thing I wish is that they would lower the premium. It's gone up too much.”

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Posted 1 year ago

“I couldt be happier with this insurance ! Whenever I need help they are there with the vet hot line , or customer service , they are fast to pay too, although my app stoped working I do it online all”

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Posted 1 year ago

“Pets Best has been very helpful with my pets medical bills. Almost all claims have been approved to the amount and in the time I expected. I would definitely recommend having Pets Best insurance coverage for all your pets. It's worth the peace of mind that you won't need to decide between your furbabies life or your financial ability.”

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Posted 1 year ago

“Pets Best has amazing service. They did exactly what they said they would do and covered 90% of the claim. I highly recommend them.”

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Posted 1 year ago

“Pets Best gives me the peace of mind to provide the best care for my aging cat. I’ve recently noticed that claims resolution is much faster, about a week now! That’s exceptional service.”

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Posted 1 year ago

“Pet's Best is the only pet insurance I have had so I don't have a point of comparison. I like that you can choose different options - like including or excluding wellness visits- which help you manage overall out of pocket. There are some improvement opportunities which made me me think I should perhaps look at other policies. The first was how long it took to get claims paid. My last claim was relatively fast so hopefully it has improved. And, my last annual renewal quote nearly doubled so I contacted them to increase the deductible to lower the premium and take on more risk myself. I must say the person I dealt with was not pleasant which turned me off.”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 32,145 reviews