Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,930 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,930 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far unimpressed as I submitted several claims on September 1, 2023 and received an email on September 18, apologizing for the delay. It’s now October 2 and I still don’t have an update. My plan is set to renew on 11/15/23 and I’ve already been advised my rates have gone up and I wouldn’t be surprised if the system gets back to me after renewal.”

Helpful Report

Posted 1 year ago

Hi Dayna, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed, however, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“Claims take too long to process.”

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Posted 1 year ago

Hi Factor, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“Doesn't cover many services more than 1 time.”

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Posted 1 year ago

Hi Bernadette, thank you for your time and feedback. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“Insurance is great. But the processing has been very slow.”

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Posted 1 year ago

Hi Jane, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed, however, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“Overall coverage is OK... Timing of handling claims is not very good, although I know that many businesses are struggling with staffing these days. My big problem with this company is that the calculation of deductibles and co-pays is inaccurate... a double dip to ME. That arithmetic leaves me confused and in disagreement. That is one reason that I will not be renewing my Pets Best policy after this policy year ends.”

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Posted 1 year ago

Hi Beth, thanks for sharing your thoughts as they are important to us. We regret to hear that you’re ready to cancel your pet’s policy. Rest assured, we’re continually focused on enhancing efficiency and reducing the time it takes to process claims. It is written into our newer underwriter’s Accident and Illness policy that we apply the Policyholder’s chosen Co-Insurance, minus the Policyholder’s chosen Deductible, up to the Annual Limit of the policy. What this means is, on an eligible Accident and Illness claim, we apply the Co-Insurance percentage first to all eligible line items, and then the Annual Deductible, and what’s remaining is the Reimbursement, up to the Annual Limit of the Policy. That’s because the Policyholder is responsible for the Co-Insurance percentage on the entire eligible invoice, even before meeting the Annual Deductible for the policy year. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“they were very good for a while, recently takes a long time if ever to see the monies back”

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Posted 1 year ago

Hi Donna, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“Had this insurance for about 4 years never had any issues until recently. I would not recommend this insurance to anyone. I had my son and others go with another company I will soon follow.”

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Posted 1 year ago

Hi Melody, thank you for your time. We regret to hear that you’re ready to cancel your pet’s policy. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“I have had no major claims have to had paid out but their turn around time to pay out claims is terrible. 30-45days is way to long. It’s longer than car insurance! I appealed a claim that took 40 days to process and it’s been 3 weeks and have not heard anything back.”

Helpful Report

Posted 1 year ago

Hi Patricia, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Once the Policyholder has submitted an appeal, if they have any questions regarding the status of it, they’re welcome to send an email to the appeals email address on the form. Our Appeals Team would then reply to the email within 72 hours. We’d be happy to go over your appeal with you, once it’s complete. Should you need anything while your claim is in the appeal process, please do not hesitate to contact us. We hope you have a good day. - AS

Posted 1 year ago

“PetsBest has good coverage and the process for submitting a claim is straightforward. The reason why I put 3 stars instead of 4/5 is because of the wait time to get reimbursed. Other than that PetsBest Insurance has been helpful.”

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Posted 1 year ago

Hi Chanel, thanks for sharing your thoughts as they are important to us. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“Reimbursement takes longer than expected, but Customer Care responds to email inquiries.”

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Posted 1 year ago

Hi Maria, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“I feel not everything was explained: "what is covered and not covered." I still feel I'm paying more out of my pocket, and I really don't see major savings. I wish I knew what I know now.”

Helpful Report

Posted 1 year ago

Hi Michael, thank you for your time. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your coverage concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Good coverage but takes a month to get paid if not longer.”

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Posted 1 year ago

Hi Stephanie, thanks for sharing your thoughts as they are important to us. We're glad to hear the coverage has been good. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“I started my care with Pets Best with my puppy. In the beginning I received reimbursement. I have not received reimbursement several times now and I am starting to feel like I’m wasting my money. I am hopeful that if I had an emergency they would help cover it.”

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Posted 1 year ago

Hi Christine, thanks for your time and feedback. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can also find your Policy Information under Documents and Forms in your account on our website. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“The app is good, but it takes to long to get your invoices paid. However the customer service is good.”

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Posted 1 year ago

Hi Vaiya, thanks for your time and feedback. We're happy to hear your customer service experience has been positive. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“In the past they were very good at refunding your money in a timely manner, less than a week. But lately they been taking close to a month to refund your money. The customer service department was great when I used them 2 yrs ago. I do like having this insurance as it gives me peace of mind. I have a problem doggie that seam to have a lot of issues. They have covered her vet visits after my deductible has been met.”

Helpful Report

Posted 1 year ago

Hi Lisa, thanks for your time and feedback. We're happy to hear you've found the coverage beneficial and that our customer service department was helpful. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“I have used on several occasions and am not impressed with the turn around time on claims submitted”

Helpful Report

Posted 1 year ago

Hi James, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed, however, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“PetsBest needs to offer a credit card, allowing Families to cover the upfront cost in the case of an emergency.”

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Posted 1 year ago

Hi Brian, thanks for sharing your thoughts as they are important to us. We recommend taking a look at the option to combine CareCredit with your Pets Best insurance policy: https://www.petsbest.com/carecredit. We hope you have a good day. -AS

Posted 1 year ago

“Taking to long to process claims”

Helpful Report

Posted 1 year ago

Hi Michael, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed, however, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“They seem to take way too ling for some simple claims A mo th.is like. .minimum”

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Posted 1 year ago

Hi Sharon, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed, however, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“It’s fine. I don’t think it covers as much wellness as I want like major shots but better than nothing I guess.”

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Posted 1 year ago

Hi Kathleen, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. To keep the additional premium for the Wellness Endorsements reasonable for our Policyholders, they are not designed to fully cover all your wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 28,930 reviews