Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,455 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It seems ok so far, but took quite a while to get a claim processed, and there was no real communication as to why. It would have seemingly sat pending for the rest of time if I hadn't reached out to inquire about the hold-up.”

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Posted 1 year ago

“Really happy with this company. Unfortunately I have had to claim a couple of times and they cover the claim promptly without any back and forth like other companies can do to delay payment.”

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Posted 1 year ago

“Pet's Best is a good provider that we trust for our golden retriever's medical costs. They are very responsive to requests and are good at keeping us informed about where claims are in the pipeline.”

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Posted 1 year ago

“Excellent service with quick turnaround”

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Posted 1 year ago

“Haven’t had a single problem and monthly premium is fair.”

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Posted 1 year ago

“Pets Best Pet Health Insurance has been an incredible for our family. The system is easy to use, the benefits are clear, and we feel supported to take care of our pets. I recommend them to all of my friends who add furry friends to their family.”

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Posted 1 year ago

“Filing a claim online is more difficult than it needs to be because of the wording of the questions and the drop down menu options offered, especially when your animal has more than one issue. I've had to call customer service a few times for clarification. Between long wait times and snippy attitudes, I'm not real pleased with this company. On the plus side, the annual renewal increase is reasonable. I have a senior cat.”

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Posted 1 year ago

“I haven't really had the chance to use it as I never get past the deductible until recently. It took a bit longer even with emergency vet visit and in depth records sent, to get deposit in bank. Didn't realize the deductible applies for each claim in the same year (unlike human insurance) also still up in the air over first claim as they still want more medical records. I'm thankful I have the coverage but people need to be careful and read the fine print before purchasing”

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Posted 1 year ago

“It sometimes takes up to a month to get reimbursed, I constantly have issues with the app working to the point that it’s unusable, & the yearly increase costs seem way too much - a 30% increase in a year, pushing me to lower coverage & question the company. I would’ve switched insurance companies but my dog developed a condition after starting with them that I knew other companies wouldn’t cover because it’d be pre-existing. Starting costs are slightly below others (though unsure of yearly increases) & they’ve been nice when I’ve had to call which is why my rating isn’t lower.”

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Posted 1 year ago

“have been god sent since our old boy has been recently diagnosed with heart fauilar”

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Posted 1 year ago

“Pets Best has been amazing. The claims process is easy to navigate and understand. Reimbursement was quick. They have provided us with peace of mind that our puppy will be able to receive the best care if and when it is needed.”

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Posted 1 year ago

“Super high yearly premium and relatively high yearly deductables. Onece you start a policy with them, you are locked into their company forever because if you change companies, anything you need covered will be considered a "preexisting condition".”

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Posted 1 year ago

“First time ever to having to file a claim on our family member, Berlyn. The review process was done in a timely manner without any problems. The breakdown for each individual item for both claims was very easy to understand. Good company to have for pet insurance. Kelly Family, Fort Wworth, TX.”

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Posted 1 year ago

“Very satisfied with PETSBEST in every way.”

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Posted 1 year ago

“I am pleased with this coverage, and customer service. It's easy to submit a claim right from your phone. Explanation of benefits (EOB) is broken down in an easy to understand format.”

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Posted 1 year ago

“The people are kind and knowledgeable It’s very easy to file claims”

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Posted 1 year ago

“I’ve never had a claim denied for either of my two cats who both, unfortunately, were diagnosed with small cell lymphoma. One passed after 2years of treatment but the other is doing very well since diagnosed in 2021. My claims have usually been paid promptly. My most recent claim was processed & paid within 10 days.”

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Posted 1 year ago

“Very fast reimbursement.”

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Posted 1 year ago

“Insurance premium increased 4x for this year compared to last year. WOW. You sign up then they get ya..... Was happy before receiving the ridiculous/unsustainable rate increase. We expect a nominal increase as time goes by, just not a 4x increase.”

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Posted 1 year ago

“i will be dropping the policy - nothing is covered so between this and the deductible - its not worth it -”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 31,455 reviews