“Still waiting for a refund for an item which I returned to store 12 days ago. Also, for a dress that I returned in 2025, customer service is not great!”
“Purchased for my Sisters wedding. Absolutely stunning dress. So much fabric …. It’s so floaty and Beautiful. Such gorgeous quality. It’s fits perfectly. I purchased the petit as the regular was far too long and I’m 5ft4in. Phase Eight had this dress delivered very quickly too. I couldn’t recommend the dress or the service any higher.”
“I received a fualty item which I orderes next day delivery as I was traveling. The item was faulty and Yhey refuses to send exchange/discount or refund. Very poor custome rservice”
“All three items purchased at my usual size was very large. The cut and fit were really poor and this is the first time in my life that I returned a product as there was no way I could ever wear these clothes without a massive alteration. Very disappointed, and lesson learnt is to try out the fit and experience the material in person for a purchase and not to trust the images and sizing online. Thank you.”