“Always keep you updated on your order, only problem they use Evri which i dont rate they never follow instructions which is frustrating, but Phase Eight are very good.”
Hi Andrea,
Thank you for your lovely feedback. We’re delighted to hear that you’re pleased with the coat and that you appreciate the quality, lining, and luxurious feel of the fabric.
We really appreciate you taking the time to share your thoughts, and we hope you continue to enjoy wearing it.
Kind regards,
Team Phase Eight
Hi Shona,
Thanks for the great feedback, delighted to hear delivery was very efficient. If there’s anything else you’d like us to assist with, please let us know by email and we’ll be happy to help.
Kind regards,
Team Phase Eight
“Beautiful, crisp white with navy piping. Bought in the sale for summer holidays. Love it so much that I also bought the navy/white as well.
Quality material, can’t wait to wear it!”
Hi Yvonne,
Thanks for the great feedback on the service. We’re glad you had a positive experience. If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi Sarah,
Thanks for sharing your thoughts. We’re glad you see Phase Eight as a brand known for quality and elegance. If there’s anything we can do to make your experience even better, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
We’re really sorry to hear about the poor packaging and that your item arrived creased and with the zip open. That isn’t the experience we want for you.
Please contact our Customer Care team with your order number and, if possible, photos of the packaging and the item. We’ll review right away and work to resolve this as quickly as possible.
Hi Stephen,
Thanks for sharing your feedback. We’re glad the quality was great, and we’re sorry the size didn’t fit. If you’d like, we can help with size guidance or suggest alternatives. Please let us know by email and customer service will be more than happy to assist.
Kind regards,
Team Phase Eight
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