“Beautiful clothes — I’ve been buying them for many years. When there’s a sale, the prices are much more reasonable. It’s a bit inconvenient that the items have to go through customs, so I don’t shop online as often as I’d like. Returning items is very expensive if something doesn’t fit or I don’t like it.”
Hi there,
I’m really sorry you found the item see-through. That isn’t the experience we want.
If you’d like us to look into alternatives or a fix, please could you contact our customer care team with your order number and any details? We’ll investigate and aim to resolve promptly.
Kind regards,
Team Phase Eight
“Dress arrived in a shocking state. Screwed up, creased and the belt was out of shape. Tried to phone customer services to speak to someone. They were either closed or waited 40mins on hold.
I ended up sending the dress back for no other reason than I couldn’t see what it would look like when tried it on and couldn’t get a response from Phase Eight .
Awful customer service”
Hi Jill,
I’m really sorry your dress arrived in such a disappointing condition and that you’ve had trouble reaching our team. This isn’t the experience we want for you.
You can also contact our customer care team with your order number by Webchat or Email when our phone lines are so busy.
Kind regards,
Team Phase Eight
“Always love Phase Eight clothing, apart from this time. I thought the pyjamas in question were of poor quality and badly sized too, I felt I couldn't gift them to anyone because of this. I will still buy from Phase Eight though as I still lvery much ike their clothing.”
Hi there,
I’m really sorry to hear the pyjamas didn’t meet expectations in quality or sizing, and that you wouldn’t feel comfortable gifting them. That isn’t the experience we want.
If you’d like us to help, please could you contact our customer care team with your order number and the details of the sizing issue or return options? We’ll review and arrange a suitable resolution promptly.
Kind regards,
Team Phase Eight
Hi Noora,
I’m really sorry to hear you didn’t receive your order. That’s understandably frustrating.
Please reach out to our customer care team with your order details so we can investigate and resolve this quickly.
Kind regards,
Team Phase Eight
“Unfortunately I returned the dress but there was nothing wrong with it. I got a Kendall dress in a different colourway last year and it was beautiful as was this dress but I did not think this colour suited me. It was also a bit darker than in the website photos.”
“I have 4 pairs of amina trousers in different colours apart from having to shorten them they fit my body type perfectly. Love the side zip gives a much smoother fit across the tummy.”
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