“Ordered online & used a gift voucher which was a very straightforward process. I opted to collect at my local store. Staff were really helpful. Item came beautifully prepackaged and I had the option of trying on there and then instead of going home and potentially having to return it. Great customer service.”
Hi Liz,
I’m really sorry to hear the fabric and fit weren’t up to your expectations. That’s not what we want for you. Your feedback is valuable and we hope to make your next order just perfect for you.
“Unfortunately I took the label off so now I can’t return the coat.
It’s not a great fit! The collar irritates my neck, so I am thinking of asking the dress maker to stitch some silk into the collar,
I love the colour.”
Hi there,
I’m really sorry to hear your dress arrived faulty and that you didn’t receive a reply to your email. This isn’t the experience we want for you. It looks like your query has since been resolved, we look forward to making sure your next purchase is much smoother.
“The sizing isn’t right. Had to take a size bigger, they are very baggy. The material is very difficult to iron and they were a mess when they arrived.”
“It looked lovely on. I was going to wear with boots and tights as I thought it be as picture - just above knees. The dress was much longer than my knees and would look silly with boots so ended up wearing flat shoes as it was too late to get something else. I orderded a dress similar in black but same problem and sent that back”
“Ordered a lovely dress but unfortunately it wasn’t right but postage, packaging and returning item was dealt with swiftly. Refund was in account quickly too.
Excellent firm to deal with”
Hi there,
I’m sorry to hear the item didn’t meet your expectations due to its fit and value. I understand how frustrating that can be. Your feedback is incredibly important to us, we hope to make your next purchase the best one yet!
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