“Would have given 5 but the linen items arrived very creased as only in plastic bags. I'm aware linen creases and presumably Phase 8 know this so shod have had some tissue in packaging. I spent over an hour ironing out the creases in both skirt and blouse. Deliver but Evri excellent as always”
“Very helpful staff in store, didn’t have the size I wanted so I chose to order online, ordering was easy and the order arrived in store for collection very quickly”
“Phase Eight delivery and customer service was excellent. I ordered three products and returned one which was quickly refunded. Excellent quality clothes that are well made a true to size.”
“Without a return label. Impossible to get one off the website (and yes, I followed the directions).
Had to send it back at a cost of £4.50 and then you charged be for the return!”
Hi there,
We’re sorry to hear you experienced a return portal issue.
Return fees are part of our standard process, however these are waived when a return is logged as faulty, so this can absolutely be reviewed.
Please do get in touch with our Customer Care Team so we can look into this and arrange any refund due as quickly as possible.
Kind regards
Team Phase Eight
“Phase eight is my go to when I’m looking for something a little smarter or an occasion outfit. Sometimes a little more expensive than I’d like to be paying but rarely disappointed with style and quality. I find it more difficult to shop in stores due to mobility issues so using online store is useful. Items generally arrive quickly and I have never encountered an issue with returning items. A trusted store I feel.”
Hi there,
We’re really sorry to hear you’ve been disappointed with our products lately. That’s not the experience we want for you.
Please could you share your order number and a brief description of what you’re unhappy with, so our Customer Care Team can look into it and see what we can do to help?
Kind regards,
Team Phase Eight
Hi Ahmed,
I’m really sorry you’ve had this experience with the delivery and refund. This isn’t the experience we want for you. Please could you please contact us via email to share your order number and any refund reference so our Customer Care Team can investigate and speed this up?
We’ll get this sorted as quickly as possible. Thanks for your patience.
Kind regards,
Team Phase Eight
Posted 2 months ago
Hi Ahmed,
We’re really sorry to hear about your experience — this isn’t the level of service we want our customers to have, and we always aim to resolve issues as quickly and smoothly as possible.
We’ve checked your order and can confirm that you have now been fully refunded for both the item and postage.
We’re sorry again for the inconvenience caused and hope this has now been resolved.
Kind regards
Team Phase Eight
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