Hi Iain,
Thanks for sharing your feedback. We’re sorry the upper part of the dress felt voluminous and didn’t provide a good fit. We’ll pass this to our design/quality team for review. If you’d like, we can help you find styles with a more fitted bodice or better-suited sizing. Please let us know your preferences or the size you tried.
Kind regards,
Team Phase Eight
Hi Gina,
Thanks for the great feedback. If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi Carole,
Thanks for sharing your feedback. We’re sorry to hear the shoulder fit is revealing underwear. that’s not what we aim for.
We’ll pass your comments to our product team for review. If you’d like, we can help you find a better-fitting alternative or arrange a return.
Kind regards,
Team Phase Eight
Hi Ann,
I’m really sorry you haven’t received your refund yet. This isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number and proof of postage please?
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Phase Eight Customer Care.
Team Phase Eight
“Dress is as described, and is just like the picture on your on-line website.very pleased with it. Good packaging and prompt delivery, within the time frame given. I have shopped with you before and continue to be very happy with your excellent service.”
“This is my third iteration of this coat, showing how much I love the style. I buy it whenever phase Eight introduce a new colour. Each one is ever so slightly different,as well as in colour, with slightly thinner fabric for my second one and tighter sleeves for this one.”
“I love the pretty outfits that you can get for a special event such as a wedding.
Hopefully it will be individual and no-one else will be wearing it!
Delivery arrives promptly, and it is no problem to send items back if unwanted.”
Hi Anne,
I’m really sorry your item hasn’t arrived yet. I have reviewed your tracking details and your parcel should be with your shortly. We do hope you love the bag once yo receive it.
Kind regards,
Team Phase Eight
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