Hi Barbara,
I’m really sorry to hear you’re disappointed with the look and quality of the garment. This isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number and photos of the item? We’ll investigate and arrange a suitable resolution as quickly as possible.
Kind regards,
Team Phase Eight
“I have many beautifully tailored cocktail dresses from 7- 10 years ago (not as many these days, as designs have become too frumpy and too long), also some silk blouses and all sorts of tops from Phase Eight.”
“I liked this dress but was extremely disappointed that it came with the security tag attached. I tried to sort it out with the chat box but it was very unhelpful”
Dear Julie,
Thank you for taking the time to share your feedback. I’m really sorry to hear that your dress arrived with the security tag still attached and the belt missing, I completely understand how disappointing this must have been, especially when you liked the item.
Having reviewed your order, I can see this has now been resolved, but I’m sorry for the frustration caused when you initially tried to get support. This certainly isn’t the experience we aim to provide. We hope you are satisfied with the solution offered. Please do email us again at customer services should you need any further assistance.
Warm regards,
“I'd seen the Bethany dress online but wanted to try it on instore. Unfortunately it wasn't available in store as it was last season but the very helpful assistant at the Milton Keynes store found me a dress in a similar style and fit so I would know which size to order online”
“I'd been looking for some suitable shoes for ages for my granddaughters wedding in August.tried different places for something suitable that where smart with a small heel too no avail then I saw these and they fitted perfectly and more importantly where comfortable for wearing all day at a wedding 👍🙏🏻”
“This was a lovelly dress and so nice to wear albeit the stitching started to break after one wear so sadly had to return. You need to size up im am normally a 16 due to a larger bust but i bought a 18 and it was still a little snug”
“I bought a blouse online but unfortunately it was too big so needed to change for smaller size . I nearly didn’t buy the smaller size as I had to pay to return the original & then pay again to order the smaller size as I hadn’t got the refund for the original blouse . Can’t you do exchange like other retailers ?”
“Phase eight as always carries quality products. However with my last purchase of 2 dresses , I was disappointed with the strange ' ae' sizing which i saw on the app. Presuming it was a sizing for UAE and that it would match UK size , I ordered both dresses as AE 8 which turned out to be UK 12 ! And I had to get both tailored to fit me . Why create such a confusion when none existed. Please go back to displaying only UK & US sizing as you used to. I still cant understand what Ae sizing stands for !”
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