“I have ordered a few times in the last few months from Phase Eight.
Things have always arrivied in brilliant condition as opposed to really creased from other retailers. The items I sent back were refunded swiftly.”
“Lovely selection of elegant and quality clothing that isbecoming hard to source in these days of disposal everything. These clothes will stand the test of time. Their styles are nice andprices reasonable.”
“Are you asking me about my experience overall with the garments of Phase eight? Or are you asking me about this exact experience? The purchase of this product?”
Hi Debra. Thanks for getting in touch. We’re sorry for the confusion and any frustration this experience with Phase Eight has caused. If you would like to share any thoughts you have regarding any part of your experience with us, please let us know.
“I placed an order and it never was delivered. What a scam, I had to contact Phase Eight myself because they didn’t know at first what happened. Bad customer service after two and a half week I received a message it was lost and that they would refund it”
Hi Nathaly. Thanks for getting in touch. We’re really sorry to hear about the delivery issue and the frustration it caused. I can see that the refund has been issued and I do apologise for the lack of communication regarding your order. We hope to serve you better next time.
“I was so excited to see this cardigan on your website. I bought it last year in Blue and have been trying to locate it in White but to no avail. Then, in the sale, I found it on the Phase Eight own website in my size! I ordered it. The money was taken out of my account and then I waited and waited for it to arrive. It was over New Year so I wasn't surprised that it hadn't arrived and then out of the blue and email saying the item wasn't available and my money would be refunded. Very poor Phase Eight.”
Hi Christine. Thanks for getting in touch. I’m really sorry for the confusion and the disappointment this has caused with your Phase Eight order.
If you’d like, we can check if the Blue cardigan is available again in your size in White somewhere in Phase Eight or suggest similar options. Please feel free to reach out to us and we will be more than happy to assist.
“I only deed this for myself but as it had pale blue on it (which doesn’t suit me) I gave it to my mother in law. I didn’t try it on but presume it fitted her as she didn’t give it back to me.”
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