“This item was screwed up like a bag of rags. The corsage was missing. I don’t expect this from phase eight. I don’t expect clothes creased up so bad I would have to iron it.”
Hi Michelle,
I’m really sorry this item arrived in such a disappointing condition with a missing corsage and creased fabric. This isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number and any supporting details (photos showing the missing corsage and the fabric condition)? We’ll review the case promptly and arrange a suitable resolution, whether that’s a replacement, refund, or another option.
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Team Phase Eight
“Very dissatisfied and disappointing. Item came 3 days late despite paying for next day delivery. Gift box came broken with parts of the bag lifting. Customers service offered no exchange or compensation.”
Hi there,
I’m really sorry to hear about the late delivery and the broken gift box, and that our team didn’t offer a suitable resolution. This isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number and any supporting details (order number, delivery date, photos of the broken box/bag, and proof of purchase)? We’ll review the case promptly and arrange a suitable resolution, whether that’s an exchange, refund, or another option.
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Team Phase Eight
“I'm sorry I love this Company but this dress is nothing short of a disaster. It's a terrible fit, it feels like a dishcloth & it's presentation is absolutely abominable!”
Hi Rose,
I’m really sorry the dress hasn’t met your expectations, the fit, fabric feel, and presentation aren’t what we want for you.
Please could you contact our Customer Care Team with your order number and a few photos showing the fit and the presentation? We’ll assess the issue and arrange a suitable resolution, whether that’s a replacement, refund, or another option.
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Team Phase Eight
“Absolutely love Phase Eight especially for more formal attire however unfortunately this year’s dresses just don’t suit me. I’ve tried a selection on in shops and via on line service but nothing suits this year! Really don’t like the little belts and the lack structure. Pity but looking elsewhere.”
Hi Rohini,
I’m really sorry you haven’t received your dress and that Phase Eight hasn’t resolved this yet. This isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number and any details you have (delivery attempts, tracking, dates, etc.)? If you have photos or screenshots, please include them. We’ll look into the delay and arrange a suitable resolution for you, whether that’s a replacement, refund, or another option.
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Team Phase Eight
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