“The fascinator was lovely but arrived in just a plastic bag and one end of the hairband was broken/snapped.
Two other fascinators I recently ordered arrived in boxes that were too small and the items were bent, meaning I have returned two recently and despite writing about damage on the returns form, still had postage deducted which I feel is unfair .
Also very frustrating not to be able to contact Phase 8 by telephone on numerous occasions to discuss missing orders and delayed refunds does put me off ordering in the future.”
“Very delicate lightweight dress, beautiful colours; clean & bright. Very stylish, nice fitting but as I was petite had to return as too long even with heels.”
“Dresses old fashioned and colours too muted.
Service appalling and trying to get a refund has proved almost impossible.
Despite proof of receipt of return they strung out sending me a refund with one poor excuse after another. I found them inefficient and unprofessional”
“Over a number of years I have made many purchases from Phase Eight and almost without exception they have proved invaluable additions to my wardrobe - always admired by others”
“This has yet to be delivered to me, along with two dresses. Terrible terrible customer service from Phase Eight. Very disappointing and no one getting back to me at all. Won’t be recommending or shopping again with them.”