Hi Winsome. Thanks for getting in touch. We’re really sorry you’re waiting for your dress. I can see we have contacted DX on your behalf and will be sure to follow this up for you.
“It is lovely once again phase eight has got lovely ladies fashion and something different, lovely quality and has something different in the patterns, I chose 2 different outfits for my granddaughters wedding and my daughters 2nd marriage and had plenty of compliments.”
“Beautiful blouse.
I had to order the 14 online as I had been given the size 12 for my christmas as a gift but felt maybe tight across chest. I returned the size 12 when I tried on the size 14 however I have not had an acknowledgement yet or refund. Hope this comes through shortly.
Love Phase 8 clothes.”
“I ordered the dress in two sizes hoping it would be suitable for my son’s forthcoming wedding. Instead of the dresses I ordered I got two black and gold velvet ones and now the one I wanted is out of stock, very disappointing”
Hi Jill. Thanks for getting in touch. We’re really sorry to hear you received the wrong dresses and that the one you wanted is now out of stock. This isn’t the experience we want for you.
I can see you have had a refund but if we can help trying to source the item at all, please do reach out to us via live chat.
Hi Janette,
Thanks for your feedback — glad to hear you’ve found some great designs and found us easy to deal with. If there’s anything else we can help with, please let us know.
Hi Anne. Thanks for getting in touch. We’re really sorry you haven’t received your order yet. It looks like your order has since been resolved for you. If you need any further assistance, please reach us through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
We would love to make your next order perfect for you.
Hi there,
Thanks for your feedback—sorry to hear you’ll need to return the dress. If there’s anything we can assist with regarding the return, please let us know.
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