“I ordered and paid for this item on 30/12/25. As of 14/01/26 I have not received the item and no update from Phase Eight as to when I should expect to receive it. I would prefer to cancel and get a refund but website advises that is not possible. Very unhappy with the service received so far.”
Hi Natalie. Thanks for getting in touch. We’re really sorry to hear your order hasn’t arrived and that you’ve had no updates. We understand how frustrating this is.
To help resolve this quickly, could you please get in contact with us? We will be sure to come to a suitable solution for you.
Hi there. Thanks for getting in touch. We’re sorry to hear that you’re not finding our styles fresh and that the fit and sizing haven’t met your expectations. We’ll pass your feedback to our design and product teams to review our range and sizing guidance.
Hi Carol. We’re really sorry to hear your order hasn’t arrived yet. We understand the frustration this has caused. Please do get in contact with us so we can look into this right away for you.
Hi there,
Thanks for your feedback—glad to hear you like the fit and style. We’re sorry about the packaging issue with some items. If you’d like us to check a specific order or assist with packaging preferences, please let us know and we’ll help.
“Called.into store at first then ordered online as they didn't have my size in store. Was advised I could book personal shopping in and they would get everything I liked in my size to the store but I fell in love with the one dress. Customer service is great.”
“I love to shop at Phase Eight, whether it be online or in person and my nearest shop, I always have a really helpful experience. Nothing too much trouble and the ladies in the shop or helpful with suggestions and fits. Great customer service”
“Item didn't fit. To return will cost 20 euro plus which I feel is very expensive .no satisfaction when I contacted phase eight about this. Told me " sorry abot that to have a nice day" !!”
Hi Elizabeth. Thank you for reaching out to us. We're truly sorry to hear about the inconvenience caused by the return costs and that your experience with us did not meet your expectations. Please know that our returns fees are clearly stated at the time of purchase to ensure full transparency, and we absolutely understand how this can be frustrating.
If there is anything more we can do to assist you or if you have any further questions, please don’t hesitate to get in touch.
Hi Alicja. We’re really sorry to hear your dress arrived a week later than expected, especially after paying for next-day delivery. We understand how frustrating this is. I can see we have emailed you today regarding this order. If there’s anything else we can do, please let us know.
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