Dear Customer,
Thank you for taking the time to share your feedback. I’m really sorry to hear that you were disappointed with the quality of the zip, especially given the price.
Your feedback is very helpful for us to review our quality checks, and this has been shared with our merchandising team for further review.
Warm regards
Phase Eight Team
“I was very disappointed that both of the Phase Eight dresses were very long on me and I’m quite tall - misleading with the on line photo- the model must be about 6 foot 5!!”
“Phase Eight are fabulous in store and on line. I visited the Manchester store and purchased the Delicia midi dress. I then purchased the Ariel satin jacket online. Excellent experiences from both sales platforms.”
“This is in regards to Evri your delivery service, which is absolutely appalling. I have been waiting a fortnight for another dress to be delivered, never arrived even though I was at home, plus cameras on the door and Evri sent it back to you saying they had tried three times to deliver which is totally untrue. Still waiting for the dress!”
Hi Carol,
I’m really sorry to hear about the ongoing delivery issues with Evri and that you never received your dress. That isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number and any details you have about the delivery attempts (dates, tracking, etc.). If you have any confirmation or screenshots, please include them. We’ll investigate with Evri and arrange a suitable resolution for you, whether that’s a replacement, refund, or an alternative option.
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Team Phase Eight
Hi there,
I’m really sorry to hear the dress was missing the tie belt and had grubby marks on the underskirt. That isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number and a couple of photos showing the missing belt and the marks? We’ll arrange a suitable resolution for you, whether that’s a replacement, refund, or another option.
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Team Phase Eight
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