“Normally very good service but on this occasion parcel was never delivered and no explanation from Phase 8. I phoned twice and the second time was informed the shoes were lost in transit.
salesperson was apologetic but I was concerned I would lose out on the discount price.
Second pair delivered perfectly.”
“Really like this dress. It’s just a shame I need to take it to a professional cleaners before I get to wear it, to get it steamed due to the amount of creases in it. No tissue paper either. I would probably think twice about buying again on line. Even other cheaper retailers send items wrapped in tissue paper.”
“When I first ordered the skirt, with delivery to a local branch, it clearly went missing as it never arrived there. I had to chase this myself, as it didn't seem to flag on the Phase 8 records that it had not arrived or been collected and the branch couldn't help. It was also annoying that I had to be refunded for this missing skirt and start again with a new order. The Phase 8 colleague I spoke to about this was helpful however and gave me a free delivery code.”