“I bought in sale so obviously pleased as they feel very comfortable and are good quality. I was hoping that instead of being cropped they would be normal on me as I find normal short whatever make tends to be too long now adays. These are great. Short side of normal on me.”
“Nice dress but wasn't for me. Returns need looking at though shouldn't take so long return was recieved by phase 8 on 4th January. Still havnt received refund.”
Hi Ailsa. We’re sorry to hear you’re waiting on your refund. If it has been more than 14 working days since the item was sent, please contact our returns team so we can locate your order and process the refund if it’s still outstanding.
Hi Patricia,
Thank you so much for your feedback and for taking the time to share it.
I’m really sorry that your delivery experience didn’t meet your expectations—I completely understand how frustrating this must have been. This isn’t the standard of service we aim to provide, and I’ve shared your feedback with the relevant team to help make improvements.
I’ve reviewed your order and can confirm that the issue has now been resolved. We really appreciate your patience while we sorted this out.
Thank you again, and please don’t hesitate to reach out if you need anything further.
Warm regards,
“Returns process is extremely expensive and out of line with competitors. To return an item - which I needed to return because the colour was not the same as it appeared online - costs a minimum of €20 from Ireland. Competitors provide free or significantly cheaper returns using the same drop2shop service as Phase Eight.”
Hi there,
We’re sorry to hear about the expensive returns and understand how frustrating that is. Thank you for the feedback—we’ll pass your feedback to our returns team to review. If you’d like us to look into your specific order, please contact our returns team and we’ll do what we can to help.
Hi Linda,
Thanks for your feedback — we’re sorry the dress didn’t look right on you. If you’d like help choosing an alternative fit or style, or need assistance with a return, please let us know.
“The jumpsuit was nice, but the service was terrible. Paid for next day delivery and it turned up a week later. Far too late for the occasion I needed it for. Was refunded the delivery charge, still waiting on refund for jumpsuit.”
Hi there,
Thank you for your feedback, and we’re very sorry for the delay with your delivery and the frustration this caused. We understand how disappointing it is when an item doesn’t arrive in time for an important occasion. The delivery charge was refunded as soon as the issue was identified, and we can confirm that the refund for the jumpsuit has now also been processed. Please accept our sincere apologies for the service you experienced, and thank you for bringing this to our attention.
Kind regards, Phase Eight Customer Care
Hi Susan,
Thanks for your feedback—glad to hear you’re a loyal shopper. We are sorry to hear about the sizing. If you’d like to reach out and we’ll help you find the right fit. We’re happy to assist further.
“The service was excellent. The dress was beautiful but just not right for me. The returns was so easy . Best return process ever done. Would definitely order again”
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