I’m really sorry the dress is too long and that shortening isn’t possible without affecting the border. That isn’t the experience we want for you.
Please could you contact our Customer Care Team so we can review options and find the best resolution for you?
We appreciate you letting us know and we’ll work to make this right.
Hi Gillian,
Thanks for the feedback. We’re glad you find Phase Eight usually good. If there’s anything we can do to improve or if you have any questions, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
“Always great service, prompt delivery arriving when planned. I found when dealing with customer service they were very professional, helpful and accommodating.”
“This is a beautiful dress. I bought it for a wedding in July. True to size. Material is beautiful and the large hem just finishes it off. It draps beautiful. It fits and feels expensive. Would definitely recommend this dress.”
“A faulty product was sent to me with returned from previous customer tags and in-house notes on it. Customer service were hard to connect with, but once connected they engaged.
However I had to chase them again 2 weeks later for a full refund which had not issued.”
“Usually excellent, unfortunately one of my blouses arrived with a John Lewis security tag still on it .I took it into Phase Eight Market Harborough store but they were unable to remove it.They returned it and reordered the same blouse which arrived safely today.”
Hi Cressida,
I’m really sorry to hear your order hasn’t arrived yet. That certainly isn’t the experience we want for you.
We have now refunded your postage charge and a member of our Customer Care Team has just reached out to you by email.
Thank you so much for bringing this to our attention and we look forward to resolving this for you.
Kind regards,
Team Phase Eight
Hi Mary,
I’m really sorry to hear that the belt hasn’t been included and that it’s been sent twice without it. That isn’t the experience we want for you.
I can see the warehouse had no more stock of this lovely dress and as a result you have now returned to us and been refunded.
We are truly sorry for the inconvenience this has caused. Please feel free to reach out again if we can help with anything else.
Kind regards,
Team Phase Eight
“The dress was fine , but the packaging was just a bag which left the dress very creased , which put me off !!
I also paid for next day delivery and it arrived 5 days later , which is not good enough.
The dress was sent back . Very disappointed in Phase Eight service!!”
Hi Jacqui,
I’m really sorry to hear about the creased dress from the packaging and the delay with your next‑day delivery. I completely understand how disappointing this is for you.
I can see you have now returned the dress back to us, thank you for doing so, and a refund has been processed.
Thank you for bringing this to our attention, and again, we’re so sorry for the disappointment.
Kind regards,
Team Phase Eight
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