“Beautiful chocolate colour velvet. The Bardot neckline is just right and does not slip off the shoulders. Generous folds in the neckline. Absolutely lovely.”
“I love this brand. The quality is good and they give a first class service. I've bought many "occasion" dresses from Phase Eight and often receive compliments.”
“Always loved Phase Eight. Clothes are packaged really well and are of exceptional quality. A little expensive, that is why I tend to buy in the sale where they are really good value for money.”
“I like Phase Eight and often buy in their sales these days. It is easier to order and return items if necessary. I am often impressed by their delivery times. Communication is always good.”
Hi Helen,
Thanks for your feedback—glad to hear you’re happy with Phase Eight and our delivery times. If there’s anything else we can help with, please let us know.
Hi Sue,
Thank you for your feedback. We're sorry to hear that you found the item shapeless and oversized. We appreciate your honesty and understand that it didn’t meet your expectations. If you’d like, we can assist you with returning the item for a refund or help you find a different style that might suit you better.
“A lovely jumpsuit but far too short in the body for me. Belt was way too big.
Excellent service from my local Phase Eight as always (Wimborne).
Sadly returned”
Hi there,
Thanks for your feedback—glad to hear you were happy with our service. We are sorry the jumpsuit length and belt size weren’t right. If you’d like, we can assist with alternatives or suggestions. Feel free to reach out to us directly.
Hi Kathryn. Thank you so much for your feedback. We’re so sorry the item felt oversized. If you’d like, we can help find another item that is perfect for you. Please get in touch so we can help.
https://www.phase-eight.com/here-to-help/contact-us.html
Hi Lisa. We’re truly sorry to hear the dress arrived creased and the fabric quality wasn’t up to our standards. This must have been so disappointing. I hope we can help you find something else you love with us in the future.
“The underslip was so static that it was uncomfortable and pointless
The dress lower half was nice but the tie around didn’t sit right on one side no matter what I did”
Hi Lucy.
Thanks for getting in touch. We’re sorry to hear the underslip was static and the dress tie didn’t sit right. I will be sure to pass this feedback onto the design team to review for future.
Kind regards, Phase Eight Customer Care
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