Hi Chris, I’m really sorry to hear about the experience with the Courier, that’s not the service we want for you. We completely understand your concerns.
I can see you have already been refunded for your order but please do get in touch if we can help with anything else.
Kind regards,
Team Phase Eight
“Easy ordering. Quick delivery. Disappointed with packing of some clothes-squashed into tiny plastic bags leaving items very creased. Needs addressing.”
“Shoes were lovely.( But the ones I got heel was a different blue to the rest of the shoe) But I ordered a size 5. But when they arrived they were a size 4, in a size 5 box.”
Hi Giuseppina, I’m really sorry to hear about the colour difference on the heel and the incorrect size you received. That’s not the experience we want for you.
I can see you have now been refunded for your Shoes. We are truly sorry for the inconvenience this has caused. Please do get in touch with our Customer Care Advisors if we can help with anything else.
Kind regards,
Team Phase Eight
Hi Elaine, I’m really sorry to hear your order hasn’t arrived and you’re having trouble with tracking this. That’s not the experience we want for you.
We have taken a look at your tracking and can se your order is out for delivery today. Please do send us an email if there are any issues.
Kind regards,
Team Phase Eight
Hi Gillian, I’m really sorry to hear you feel your Dress looked cheap, that’s not the experience we want for you.
I can see you have now returned the Dress to us and have received a refund, thank you for doing so.
Please do not hesitate to reach out if we can help with anything else.
Kind regards,
Team Phase Eight
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