Hi Kate,
Thanks for your feedback — I am sorry the fabric wasn’t to your taste. If there’s anything else we can help with or if you’d like design suggestions for future purchases, please let us know.
“Blouse was very crumpled on arrival, not neatly folded.
Also sleeves are less gathered at cuff than appear in photographs.
Still a nice blouse but not up to Phase 8 usual standard.”
Hi there,
Thanks for your feedback- I am sorry to hear the blouse arrived crumpled and that the sleeve gathers weren't as shown. If you’d like, we can arrange a return, or help with a solution. Please let us know what works for you, and feel free to contact us directly
Hi Claire,
Thanks for your feedback—glad to hear you found delivery quick and returns easy. If there’s anything else we can help with, please let us know.
“Really impressed with my first shopping experience at Phase Eight. My parcel arrived in good time and I was delighted when I opened the packaging and saw the beautiful coat inside it.”
Hi Karen,
Thanks for your feedback—glad you love the dress, though we’re sorry the lace wasn’t stitched correctly. We’ll pass this to our team to review. If you require any help, please do reach out to us directly.
Hi Lynn,
Thanks for sharing your thoughts on Phase Eight trousers — great to hear they fit well, look good, and last!
If there’s anything else we can help with, please let us know.
“Phase eight know of the problem i had with this dress it arrived preworn and damaged. I have been awarded a gift card and a free next day delivery code which wont be accepted when I tried to use it just now. So I have cancelled the dress's I was going to order this evening”
Hi Linda,
Thanks for your feedback — I’m sorry to hear about the pre-worn/damaged dress and the issues with your gift card and delivery code. We’d like to help fix this. Please reach out to us so we can review and arrange the appropriate remedy, and assist with the gift card/code problem.
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