Hi Sharon,
Thanks for sharing your feedback. We’re sorry to hear the quality didn’t meet your expectations. I can see you have now returned your order back to us, thank you so much for doing so.
If you would like to discuss further, please do reach out to our Customer Care Team.
Kind regards,
Team Phase Eight
Hi Valerie,
I’m really sorry to hear the size was too big and you’re unhappy with the material and creasing. That isn’t the experience we want for you.
I can see you have now been refunded, thank you so much for making this return.
If there's anything else we can help with, please do reach out to our Customer Care Team.
Kind regards,
Team Phase Eight
“I ordered online because of here isn't a store near me. I had to pay for postage, and then again for return postage. Very disappointed with this additional charge. Ended up spending about £7 on nothing.
Speed of delivery and refund was good.”
Hi Anna,
I’m really sorry to hear about your concerns with our postage charges and the return postage.
If you would like to discuss this further, please get in touch with our Customer Service Team and we will gladly assist.
On a positive note, I’m glad the delivery and refund speed was good.
Kind regards,
Team Phase Eight
“Great delivery time
Had to reorder as one was too big which is fine, but the next one was covered in black marks so had to order again, I don't agree with having to pay the delivery fee for that order as it was dirty.”
“I have bought about five dresses from Phase 8 shops in the last two years and have generally been very pleased with the dresses and the experience. The dresses always make me feel very special, although some have been altered to fit me better.”
I’m really sorry to hear you haven’t received the tank top. That’s not the experience we want for you.
We’ll look into what happened with the shipment and arrange a replacement or refund if needed. Please contact us with your order number so we can assist promptly.
Kind regards,
Team Phase Eight
“Recently received my sale item, a jumpsuit black with metallic threads. Initially gorgeous and perfect for my friend’s 60th birthday party.
Sadly noticed a tear in the sleeve: not on the sleeve so not repairable at home.
Contacted CS but still waiting 🙈”
Hi Linda,
I’m really sorry to hear about the tear in your beautiful Jumpsuit. I can see you have since been able to get through to our Customer Care Team who have now processed a full refund for you.
Thank you so much for raising this with us, we really appreciate your custom.
Please feel free to get back in touch if we can help with anything else.
Kind regards,
Team Phase Eight
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