“Parcel arrived quickly but, outer packaging was damaged & open. The dress did not arrive on a hanger, it looked like it was screwed up & chucked in the box.”
Hi there,
Thanks for your feedback, and I’m sorry to hear about the packaging and presentation of your dress. We’ll look into this with our carrier and ensure this doesn’t happen again. You are more than welcome to return this and if you'd like to reach out to us directly, we can assist and come to a solution.
Hi Alison. We’re really sorry to hear the jumper pilled after the first wash, that isn’t what we’d expect. If you’d like, we can help or advise on care to help prevent further pilling. Please get in touch below so we can resolve this for you.
https://www.phase-eight.com/here-to-help/contact-us.html
“Very , very disappointed. Wore it first time New Years Eve, it looked good on for 2minutes then it just would not stay in the mimi shape it fell down to full length. No matter how I tried the band that is meant to hold it in mimi is just not strong enough.
I have had this style of dress off you in the past & that was great ,no problem. Did consider sending it back.”
Hi Carole. We’re really sorry to hear the Mimi dress didn’t stay in shape on New Year’s Eve. That isn’t what we’d expect. Please contact us so we can help resolve this for you- https://www.phase-eight.com/here-to-help/contact-us.html
“My first Phase Eight purchase. Would have preferred to have been able to pick up in-store at Aberdeen. Only possible to pick up at St Andrews, about 100 miles away! Wonder why? Instead I had to have to pay to have it delivered by Evri, not the best delivery company.”
Hi Margaret,
Thanks for your feedback and I’m sorry for the hassle with pickup options and the delivery with Evri. We’ll take your note on board. If you’d like us to look into a specific order or explore pickup alternatives, please let us know and we’ll help.
Hi Sumudu. We’re truly sorry to hear you expected better service. This must have been disappointing. If you’d like, we can look into what happened and help improve your experience. Please get in touch so we can assist further: https://www.phase-eight.com/here-to-help/contact-us.html
“I ordered this gift card for Christmas and even paid extra for next day Delivery. There was no mention before ordering saying it wouldn’t be in time for Christmas. It is 5th Jan and it has finally been dispatched. Very disappointed with this service.”
Hi Tara. We’re really sorry for the delay and that your gift card didn’t arrive in time for Christmas. This isn’t the experience we want for you. Your feedback is so important to us and we hope to make your next experience a smoother one for you.
“Phase Eight are trustworthy in supplying Quality clothing throughout my association with their products.
Their description and sizes are so reliable even down to supplying the details of the Model who displays their products in height and size to enable you to visualise the style and fit.”
“The service from phase eight was very good but my recent purchases have been disappointing in terms of the packaging given that I paid for delivery.
Overall after many years of great quality and style I am not as eager to shop with Phase Eight particularly online.”
Hi Christine,
Thanks for your feedback. We’re glad you found the service to be good, and we’re sorry to hear the packaging and delivery experience didn’t meet your expectations this time. If there’s anything we can do to make this right or if you’d like us to review a recent order, please let us know.
“Fabulous dress - very flattering. I ordered a few dresses for a special event and in the end preferred a longer one for this particular occasion, Otherwise, would have kept it.”
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