“I do like the dress. Shame it arrived very creased. I washed it and it lost a lot of colour. Had to rinse it a lot of times. The lightest colour is now a little darker.
If I had seen this in a review I may not have bought it.”
Hi Joyce,
Thanks for sharing your experience. We’re sorry to hear the dress arrived creased and that washing affected the colour. If you would like to discuss further, please can you get in touch with our Customer Care Team by telephone/email or our web chat?
Your satisfaction is very important to us.
Kind regards,
Team Phase Eight
I’m really sorry to hear you’re unhappy with your experience at Phase Eight. That’s not the experience we want for you.
Please contact us with your order number and any details you can share so we can assist promptly.
Kind regards,
Team Phase Eight
“Stunning coat and excellent quality. Really impressed and happy with my purchase. I will shop at Phase Eight again. It’s nice to spend your money on quality items.”
“Received the jumper, creased and stuffed into the bag. On opening, it had two pulls in the collar, right at the front and extremely visible. I returned it over 10 days ago, and am still waiting for my refund.
I have bought many items from Phase Eight in the past, this will be my last purchase. Not impressed.”
Hi,
I’m really sorry to hear about the creased jumper with pulls and the delay in your refund. That’s not the experience we want for you.
Please contact us with your order number so we can expedite a refund or arrange a replacement and investigate the issue promptly.
Kind regards,
Team Phase Eight
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