“When I first ordered the skirt, with delivery to a local branch, it clearly went missing as it never arrived there. I had to chase this myself, as it didn't seem to flag on the Phase 8 records that it had not arrived or been collected and the branch couldn't help. It was also annoying that I had to be refunded for this missing skirt and start again with a new order. The Phase 8 colleague I spoke to about this was helpful however and gave me a free delivery code.”