Hi ,
I'm really sorry to hear your dress arrived without the fascinator as ordered. That's not the experience we want for you.
Please contact us with your order number and any photos if possible so we can assist promptly.
Kind regards,
Team Phase Eight
Hi Gillian,
Thanks for sharing your feedback. We’re sorry to hear you’re annoyed by the need to visit a Phase Eight store to have the security tag removed. That isn’t the experience we aim to provide.
If you’d like, we can look into alternatives to avoid this in future purchases or help with arrangements that make the process easier. Please let us know how we can assist.
Kind regards,
Team Phase Eight
“A beautiful dress - bought for a wedding. Had to buy a size smaller as my usual size was very big on me. Paired with red shoes and handbag. Definitely recommend.”
“The Phase Eight outfits that I bought are absolutely stylish, beautifully designed and fits perfectly.
Love the amazing staffs first class, helpful and polite customer service. The Lakeside and Bluewater staffs are excellent at understanding my needs and are always attentive to detail.
Phase Eight offer value for money products. Highly recommended and my go to store.”
Hi,
I’m really sorry to hear you haven’t received your order after 16 days. That’s not the experience we want for you.
Please contact us with your order number and any tracking details so we can assist promptly.
Kind regards,
Team Phase Eight
“Ordered size 7 and size 8 shoes for fit 7s arrived dirty, never received 8s received a pair of ankle boots instead. Extremely disappointed sent everything back including clutch bag no good without the shoes”
Hi,
I’m really sorry to hear about the mix up with your order and the items arriving in an unsatisfactory condition. That’s not the experience we want for you.
Please contact us with your order number and details of what was received so we can assist promptly.
Kind regards,
Team Phase Eight
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