“It’s been almost 4 weeks and still haven’t received the item.
I’ve called numerous times and can never get through. Went online to speak to an advisor and they said they can’t cancel the order. I basically just need to wait until it comes back in stock and then return it straight away. Ridiculous!”
“Usually Phase Eight is a good, reliable, quality lead supplier. Unfortunately this time I was not so pleased. Probably more my style than Phase Eight's offerings.”
We’re sorry this time didn’t meet your expectations and that Phase Eight wasn’t to your style. If you’d like to discuss this further, please contact our Customer Care team with any details you’d be comfortable sharing so we can look into it and assist further.
“Really disapointed
picked ordered jacket up from store tried it on at home with dress I was going to wear on the Saturday
for a wedding only to find small black marks all over the jacket.
Returned to store nothing they could do as did have the jacket in store this was Thursday evening and I was leaving Friday morning for the weding,only sugestion they could offer was to try and get it express cleaned which wasn't an option given the time factor. Why was this Jacket not checked before despatching to store?”
We’re really sorry to hear about the marks on the jacket and the experience in store. If you’d like us to look into this further, please contact our Customer Care team with any details you’re comfortable sharing so we can assist.
“I really like Phase Eight, as it is so easy to order and return items, if not suitable.
However I have noticed that sale items online are cheaper than in store.
I actually had this particular dress for £49 and it was £79 in store. I tried the dress on in store but did not buy it cause I knew it was cheaper online. This is disappointing!”
“Gorgeous dress! I have the 14 in Vermillion ao wanted to get the cobalt dress too. So flattering but only a 16 was available. Took a while to arrive and was too big. So having to return.”