“I have bought most of my favourite sweaters from Phase 8 - apart from my last purchase the quality is good and reasonable. Easy to pick up my order from the Phase 8 Shop who are always helpful - thoroughly recommend this company”
Hi Diane,
Thank you so much for your feedback. We are delighted to hear our Shop Assistants are also very helpful.
If you would like to discuss any of your recent purchases, please do get in touch with our Customer Care Team and we would be more than happy to assist.
Kind regards,
Team Phase Eight
“The packaging was disappointing, especially given the price point of the dress. It arrived in a basic plastic garment cover placed inside another plastic bag, which felt minimal and lacked any sense of care or presentation. For a product positioned at this price level, I would have expected more thoughtful, premium packaging that better reflects the brand and protects the item in a more polished way. However, package arrived promptly and return was easy enough apart from the long queue at the Post Office!”
Hi Farahnaz,
Thanks for sharing your experience. We’re sorry to hear the packaging didn’t meet your expectations and that the presentational aspect felt minimal, especially given the price point. We’re glad the delivery and return process went smoothly aside from the Post Office queue, and we’ll pass your feedback to our packaging team for review.
If you’d like, we can suggest items with more premium packaging or arrange an alternative option for you in the future. Please let us know how we can assist.
Kind regards,
Team Phase Eight
“I liked the dress but unfortunately there were some marks on it, the most noticeable was on the front near the waist - it looked a bit like ash - as if someone had been smoking near it. I don’t think I should have to pay£1.95 to return it. It’s put me off buying online.”
Hi there,
Thanks for letting us know. I’m sorry to hear there were marks on the dress and that the return postage added a cost that’s put you off buying online. That isn’t the experience we want for our customers.
If you’d like, we can help with a replacement, exchange, or a refund for the item, and we can review the return postage policy for you. Please share your order number and any preferred option, and we’ll take it from there.
Kind regards,
Team Phase Eight
Hi Vivienne,
Thanks for sharing your feedback. We’re glad the dress fitted well and looked lovely, but we’re sorry the fabric felt stiff and the colour wasn’t right for you. We’ll pass your comments to our product team for review. If you’d like, we can help you find alternatives with softer fabrics or different colours, or assist with return/exchange options. Please let us know how we can assist.
Kind regards,
Team Phase Eight
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