“Disappointed that the dress arrived in a small bag! ...I've received other dresses a fraction of the price in a box with cover and hanger packaged very well ...this was the biggest disappointment the dress arriving in a small bag .”
I’m really sorry to hear these pants are so baggy and not flattering. That’s not the experience we want for you.
We’ll review the fit issue and help adjust the selection or offer an exchange/refund if needed. Please contact us with your order number and any photos if possible so we can assist promptly.
Kind regards,
Team Phase Eight
“I have had several purchases from Phase Eight - they last a long time, looking good for years. They styles are great, fabrics good quality, prices are really worthwhile. I would definately recommend this fast delivering site.”
“Love the dress but it didn’t come with the little over top Phoned customer service,not helpful at all ,girl was having argument with someone in the room with her”
Hi Sharon,
We’re sorry to hear about the missing over top and the experience with customer service. This isn’t the standard we aim for.
I can see you have now returned your order to us, I would like to thank you for doing so.
Please can you get in touch with our Customer Care Team if you would like any further assistance.
Kind regards,
Team Phase Eight
“Bought this dress online. However when I went in to collect it the staff in the Bullring store were Amazing. One particular lady was really lovely , she asked me if I wanted to try it on in store. Excellent service ladies. Thankyou 😊”
Hi Heather,
I’m really sorry to hear that the skirt doesn’t fit your expectations with excess material and length. We will review your feedback with our design team.
Thank you so much for returning this back to us. I can see a refund has been processed for you. If there's anything we can help with, please reach out to our Customer Care Team.
Kind regards,
Team Phase Eight
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