“I received my purchase within 5 working days.
However, I bought a medium size which was too large, and have since returned the jumper.
Unfortunately, I have not received any word from Phase Eight acknowledging receipt of the jumper, nor have I received my refund.
Feel this is rather disappointing and will be following it up!”
Hi there,
Thanks for your feedback—sorry to hear about the delay in acknowledging your return and processing your refund.
I can see the refund has been issued for you but if you require any further help, please do let us know.
“I ordered the dress as soon as the sale started but a week after ordering, my order was cancelled. Very disappointing. I don’t know why but if the dress was out of stock, it shouldn’t have been listed as available. I potentially missed out on another dress from the sale while I was waiting for the cancelled item to be delivered - by the time I knew the dress wasn’t arriving, many others had sold out. I did get a standard cancellation email eventually but it didn’t specify why my order was cancelled.”
Hi Penny. We’re truly sorry for the cancellation and the disappointment it caused. I can understand why this was frustrating, especially if items were shown as available. We’ll look into why the dress was listed and why your order was cancelled. Your feedback is important to us.
Hi Jane. We’re really sorry to hear your shoes weren’t delivered because of a stock discrepancy on the site. Please get in touch below so we can look into this and arrange a resolution as quickly as possible. https://www.phase-eight.com/here-to-help/contact-us.html
“Beautiful dress but sizing was completely wrong. Bought for my wife as size 12 and she has had numerous clothes from Phase Eight and size 12 is always perfect. She very recently bought 2 other Phase Eight dresses and size 12 fitted perfectly but this one was too small and resembled a UK size 10. She had to return the dress even though she loved it if it had been correctly sized.”
Hi David,
Thanks for your feedback. We’re sorry the dress didn’t fit as expected and that the sizing differed from your wife’s other Phase Eight items. We’ll take this on board and look into it with our sizing guidance. If you’d like to arrange a return, please let us know and we’ll help right away.
“Very nice, beautiful shade of green and good quality jumper dress. Sadly returned it as strangely it was quite a bit larger than the size 12 similar dress purchased in Blue?”
Hi there,
Thanks for your feedback—glad you loved the colour and quality. We’re sorry the size didn’t fit as expected. If you’d like help with anything or finding a size via our sizing guide, please let us know and we’ll assist.
Hi Lucy. We’re truly sorry to hear about the damaged dress and the worn item. This is not acceptable, and we’d like to resolve this for you as quickly as possible. Please contact us so we can help.
https://www.phase-eight.com/here-to-help/contact-us.html
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