Hi Kathryn. Thank you so much for your feedback. We’re so sorry the item felt oversized. If you’d like, we can help find another item that is perfect for you. Please get in touch so we can help.
https://www.phase-eight.com/here-to-help/contact-us.html
Hi Lisa. We’re truly sorry to hear the dress arrived creased and the fabric quality wasn’t up to our standards. This must have been so disappointing. I hope we can help you find something else you love with us in the future.
“The underslip was so static that it was uncomfortable and pointless
The dress lower half was nice but the tie around didn’t sit right on one side no matter what I did”
Hi Lucy.
Thanks for getting in touch. We’re sorry to hear the underslip was static and the dress tie didn’t sit right. I will be sure to pass this feedback onto the design team to review for future.
Kind regards, Phase Eight Customer Care
Hi Tanya.
We’re sorry for cancelling your order the day before you were due to wear it. We understand how disappointing this is and we will certainly pass this feedback onto our team.
Kind regards, Phase Eight Customer Care
“I always go to Phase 8 for dressy items, items I want for special occasions, items I know I would have to search for elsewhere and they never disappoint. Good quality products at reasonable prices.”
Hi Carol. We’re pleased to hear that your experience was a positive one! If there is anything else we can assist with to make your review a 5* one, please reach out to us.
“I have had to take the dress to a seamstress to ensure that the buttons stay on. The one I tried on in the shop had all but one missing and then the last button fell of whilst trying it on and then the same happened to the dress I ordered online. Poor quality for the cost and I got the dress in the sale - there is no way I would have paid full price. The only reason I haven’t returned it is because it is a beautiful dress, just a shame you don’t pay attention to the little details.”
Hi Claire. We’re really sorry to hear about the issues with the dress and the buttons. That shouldn’t happen, especially with a sale item. Your feedback is important to us, it looks like your query has since been resolved. We hope to make your next experience much smoother for you.
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