“The dress was fine , but the packaging was just a bag which left the dress very creased , which put me off !!
I also paid for next day delivery and it arrived 5 days later , which is not good enough.
The dress was sent back . Very disappointed in Phase Eight service!!”
Hi Jacqui,
I’m really sorry to hear about the creased dress from the packaging and the delay with your next‑day delivery. I completely understand how disappointing this is for you.
I can see you have now returned the dress back to us, thank you for doing so, and a refund has been processed.
Thank you for bringing this to our attention, and again, we’re so sorry for the disappointment.
Kind regards,
Team Phase Eight
“I was not impressed with the fact you now have to pay a return fee if send back by royal mail which unless you look on the returns section you would not know about as had no emails or cummunication so when returned the fee was taken from my return amount i was shocked.”
“Although the dress was too long for me The whole order process was really good. The delivery was prompt and I was kept informed right up to delivery. The return process was simple and I received my refund within a week
Only complaint is that it doesn’t give the length of the dress on the website”
“I hate shopping for clothes...but I needed a Mother of The Bride outfit. I was dreading it but the staff in the shop in Edinburgh were lovely and made it into an enjoyable experience for myself and my daughter.”
Hi Ruth, I’m really sorry to hear about the delays, the packaging issue, and receiving the wrong hat. That’s certainly not the experience we want for you.
I can see a refund has been processed for you, thank you so much for returning the item back to us.
We really appreciate your feedback and take everything on board to ensure this does not happen again in future.
Kind regards,
Team Phase Eight
“I do like my Phase Eight printed top, however, it is slightly too big for me. I feel it is not worth returning same as I will only receive back probably half of what I initially paid for the top due to postage fees, which is very disappointing.”
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