“Great service and great prices.
Packaging of dress was disappointing as it arrived packed in plastic bag and creased.
Fascinator arrived in box and in perfect condition.”
“There are no stores near me anymore so this is the first time I have bought online. The process was OK. The fact that free shipping is for purchase over 150 pounds when most other places offer it at 70-80 pounds plus is disappointing.”
“Lovely jacket bought for a wedding to go with a dress. Unfortunately, the dress had to be returned due to being too big. However the jacket fitted so well decided to keep it!”
“Customer service in Bury St Edmunds was very good. Shame the quality of the stitching (or lack of) was poor. I’ve been buying my clothes from Phase Eight for a long time because I love the styles and colours, however, I have been very disappointed by this experience.”
“I am still awaiting this order after 2 weeks, having been charged on my credit card. I have been into my local branch (Reigate, Surrey) twice, who have been sympathetic & have tried to find out what’s going on, but sadly am no further on and £398.00 down at this point 😢”
“Always pleased with the dresses in Phase Eight; they are good quality and I can always find a style that suits me. The staff are always very helpful.”
“Visited shop to return 2 dresses different sizes, told the facility for returns not working and I would need to post it. Suggested email to mention problem so not get charged postal fees.
I was charged 2 postal fees. Sent email with no success or scope to reply.
Accessed live chat, waited in total a hour with no response.
Poor customer service.”