“Horrendous customer service. My delivery was so delayed despite paying for next day delivery and now they won't respond to any communication I send them. It seems they are ghosting customers even on their helpline!”
“I paid for express delivery . One item came express , the other took 6 days ! I have tried to call customer services , but no one answers which I think is poor service”
“I was persuaded to buy a dress that didn't suit me in an outlet store. When returned it had to accept gift card rather than money back. Struggled to find something I liked and finally bough MaryKate dress. Since returned and now only Bern refunded additional money not gift card. What is going on??”
“Bought this dress for a wedding in France,was in suitcase for 3days prior to wedding day and it never creased and I was given lots of compliments and asked where I bought it from.It fitted well and I felt good in First time using Phase eight but definitely won't be the last time.So glad you do larger sizes to.”