“Always pleased with the dresses in Phase Eight; they are good quality and I can always find a style that suits me. The staff are always very helpful.”
“Visited shop to return 2 dresses different sizes, told the facility for returns not working and I would need to post it. Suggested email to mention problem so not get charged postal fees.
I was charged 2 postal fees. Sent email with no success or scope to reply.
Accessed live chat, waited in total a hour with no response.
Poor customer service.”
“Always quick delivery and lots of choice only complaint is that that I ordered 2 dresses £380 in total and the didn’t gone on hangers just rolled up in a bag .”
“The hat was shipped in a box that was too small therefore, it arrived damaged. I returned it to store and the staff tried very hard to reshape it, however, it was unacceptable. Despite emails and calls I am still waiting for this order to be refunded.”
“Came, promptly but it had been worn and damaged, a button was missing and the fabric was torn. The returns process was not simple and my live chat experience was dreadful - 18 mins wait and then hung up on.
I will not recommend Phase 8”