Hi Jane,
I’m truly sorry that your delivery experience didn’t meet your expectations, and I completely understand how disappointing this must be. This is not the level of service we strive to provide, and I’ll be sharing your feedback with the relevant team to help improve things.
I’ve reviewed your order and can see that everything has now been resolved. If you need any further help, please don’t hesitate to reach out to our customer care team.
Thank you so much for your patience and understanding.
Kind regards,
“I've been asked to leave a review of my recent purchase but it's a bit tricky to do so! I ordered the Magie Velvet Jumpsuit for New Years Eve - unfortunately it didn't arrive in time and when it did it still had the security tag attached!! It was then classed as a faulty item so had to be returned - Phase Eight don't offer a replacement service so it was left to me to reorder it by which time it was out of stock! So despite all my efforts I have been left without my jumpsuit so to be asked to leave a review just rubs salt in my wounds.”
Hi Fiona,
I’m truly sorry for the delays and the security tag issue with your Magie Velvet Jumpsuit, and for the frustration of it being out of stock when you were ready to reorder. I completely understand how disappointing this must be.
I’ve noted your experience to help improve our process. I’d also recommend using the “Notify Me When Back in Stock” feature on our website. Simply log into your account, navigate to the item you’re interested in, and click this feature—you’ll receive an email as soon as it’s available again.
I can see that the team has also assisted with your refund and offered further support. If you need any additional help, please don’t hesitate to reach out.
Warm regards,
“Phase Eight offer a wide range of good quality clothing at affordable prices. I miss my local store in Guildford, but the online service is very efficient. It is easy to place an order and delivery is swift.”
Hi Monique,
I’m so to hear you haven’t received your refund yet. Our great customer care team have now put this through for you. We hope your next experience is a smoother one.
“Always great service from phase 8, everything arrived in good time to the correct house.
One thing I would say to Phase 8 is, it was clear that these boots had been previously returned as the packaging was in a right mess. I woukd encourage Phase 8 to check and repackage items like this before sending out again.”
“Have Just returned Skirt.When my wife opened package.Size 8 on one lable was size 16 on skirt,.
Very upset to find mutch bigger size had been sent in error.”
Hi Julian,
I’m so sorry to hear about the incorrect size label and the mix-up with your wife’s skirt. I can understand how frustrating that must be. We are determined to make your next order with us just perfect.
“I am pleased with the dress, but it was despatched from you in nothing more than an envelope, screwed up and impossibly wrinkled. I persevered with a coolish iron for ages to make it wearable again and now I'm happy with it. Very poor service.”
English
Deutsch
Nederlands
Русский
