Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,083 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,276

Anonymous

Anonymous // 01/01/2019

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“The order never arrived , I contacted them via the virtual assistant all very difficult to access . Finally spoke digitally to real person , little to no apology finally gave me refund and code for another order for free postage . I had to wait another 3 days for refund and did try code for postage and unsurprisingly it didn't work ! In summary very poor service , only thing consistent with is sending umpteen emails !”

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Posted 7 months ago

Hi Sarah, I’m really sorry to hear your order didn’t arrive and that getting help has been frustrating. That isn’t the experience we want. If you’d like us to look into this quickly, please could you contact our customer care team with your order number and the details of the refund/discount issue? We’ll investigate and ensure the refund and any postage code problems are resolved promptly. Kind regards, Team Phase Eight

Posted 7 months ago

“Good service. Nice staff. Good range of occasion clothes.”

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Posted 7 months ago

“What I like is that you do Petite sizes and not many retailers offer that”

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Posted 7 months ago

“Very lovely clothes and great staff at the Metrocentre.”

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Posted 7 months ago

“I love the clothes and accessories at phase 8”

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Posted 7 months ago

“Quality not what is was.”

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Posted 7 months ago

Hi Catherine, I’m really sorry to hear that the quality wasn’t what you expected. This isn’t the experience we want you to have. If you’d like any help, please contact our customer care team with your order number and any details (and photos if relevant) and we’ll assist further. Kind regards, Team Phase Eight

Posted 7 months ago

“Very good”

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Posted 7 months ago

“Broad choice of different dresses. Good quality material. Well finished”

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Posted 7 months ago

“Fast an easy to deal with”

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Posted 7 months ago

“Very pretty and goes well with the dress”

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Posted 7 months ago

“Love the clothes. Some great deals in the sales.”

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Posted 7 months ago

“Very fast and efficient service. Polite staff In the shop and Chat.”

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Posted 7 months ago

Hi Lesley, Thank you for your lovely feedback. We’re glad you had a fast and efficient service and polite staff both in-store and via chat. If you need anything else, please reach out to our customer care team, we’re happy to help. Kind regards, Team Phase Eight

Posted 7 months ago

“Bought the Olivia short jacket and Bethany floral dress for my daughter’s upcoming Wedding in March 2026. Good quality, colour is not what I would call a true navy but lovely all the same and matches the Bethany floral dress I’ve also purchased for the Wedding.”

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Posted 7 months ago

“Always love my purchases from Phase Eight, quality material and attractive designs, you really can't go wrong with this brand!”

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Posted 7 months ago

“easy to order online & return free to local store”

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Posted 7 months ago

“Staff very helpful”

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Posted 7 months ago

“Good quality clothes.”

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Posted 7 months ago

“I am having trouble returning this dress.”

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Posted 7 months ago

Hi Marie, I’m really sorry you’re having trouble returning the dress. That isn’t the experience we want. If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the return issue? We’ll investigate and ensure the return is processed promptly. Kind regards, Team Phase Eight Liebe Grüße, Team Phase Eight

Posted 7 months ago

“The dress is stunning”

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Posted 7 months ago

“Efficient. Arrived promptly. Well packaged”

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Posted 7 months ago

Phase Eight is rated 4.3 based on 7,083 reviews