Hi Glenys,
Thanks for sharing your thoughts. We’re glad you find our Phase Eight garments well made and stylish, and different to less expensive brands. If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi Jacqueline,
Thanks for sharing your thoughts. We’re glad you love the clothes for occasions. I’m sorry the returns and cost from Ireland, have been off-putting. We’ll take your feedback on board and see how we can improve this. If you’d like us to look into a specific order please let us know by email and we’ll be happy to help.
Kind regards,
Team Phase Eight
“I tried in lots of dresses in the Cribbs Causeway store recently, and the staff were amazingly helpful, bringing other sizes and suggesting accessories, all without being too pushy.”
Hi Joy,
Thank you for your lovely feedback. We’re so pleased to hear that you had such a positive experience in our Cribbs Causeway store. It’s great to know the team were helpful, attentive, and able to assist you with sizes and styling without being pushy.
We’ll be sure to pass your kind comments on to the store team, they’ll be delighted to hear this. We hope to see you again soon!
Kind regards,
Team Phase Eight
“I ordered a dress and jacket for my daughter's wedding and was disappointed about the faulty stitching on the jacket and even more disappointed when its replacement arrived and also had faulty stitching. I had to order yet another jacket and was third time lucky. I'm also not impressed about the packaging my orders arrived in - I didn't expect the items of clothing to be folded up small in polythene bags and so creased I will have to have them steamed before I can wear them. If I hadn't liked the outfit so much I would have returned everything.”
Hi there,
Thank you for your feedback. We’re sorry to hear that the item didn’t sit comfortably or meet your expectations with the fit and shape.
We understand how important it is for accessories like this to feel and look right when worn, and we appreciate you letting us know your thoughts. Your comments will be shared with our team for review.
We hope we can offer you something more suitable in the future.
Kind regards,
Team Phase Eight
Hi Andrea,
Thank you for your lovely feedback. We’re delighted to hear that you’re pleased with the coat and that you appreciate the quality, lining, and luxurious feel of the fabric.
We really appreciate you taking the time to share your thoughts, and we hope you continue to enjoy wearing it.
Kind regards,
Team Phase Eight
Hi Shona,
Thanks for the great feedback, delighted to hear delivery was very efficient. If there’s anything else you’d like us to assist with, please let us know by email and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi Yvonne,
Thanks for the great feedback on the service. We’re glad you had a positive experience. If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi Nimisha,
Thanks for the great feedback. We’re glad delivery was on time and that the website accurately reflects what you receive. If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
“Would have given 5 but the linen items arrived very creased as only in plastic bags. I'm aware linen creases and presumably Phase 8 know this so shod have had some tissue in packaging. I spent over an hour ironing out the creases in both skirt and blouse. Deliver but Evri excellent as always”
“Phase Eight is an excellent company to deal with. Delivery is as promised. Returns are dealt with very quickly and money returned to my bank within a couple of days”