Hi there,
Thanks for your feedback—sorry to hear you’ll need to return the dress. If there’s anything we can assist with regarding the return, please let us know.
Hi Linda,
Thanks for your feedback — we’re sorry the dress didn’t look right on you. If you’d like help choosing an alternative fit or style, or need assistance with a return, please let us know.
Hi Susan,
Thanks for your feedback—glad to hear you’re a loyal shopper. We are sorry to hear about the sizing. If you’d like to reach out and we’ll help you find the right fit. We’re happy to assist further.
“I do like Phase Eight clothings but I do wish there are more petite size for normal wear.
Petite women works too but Phase Eight seemed to think we only wear party cloths.”
Hi Huong,
Thanks for your feedback— we are glad you like Phase Eight. We appreciate your note on petite sizes and will pass it along to our team for review.
Hi there,
Thanks for your feedback—glad to hear you’re happy with the quality clothes. If there’s anything else we can help with, please let us know.
“I like Phase Eight and often buy in their sales these days. It is easier to order and return items if necessary. I am often impressed by their delivery times. Communication is always good.”
Hi Helen,
Thanks for your feedback—glad to hear you’re happy with Phase Eight and our delivery times. If there’s anything else we can help with, please let us know.
“A lovely jumpsuit but far too short in the body for me. Belt was way too big.
Excellent service from my local Phase Eight as always (Wimborne).
Sadly returned”
Hi there,
Thanks for your feedback—glad to hear you were happy with our service. We are sorry the jumpsuit length and belt size weren’t right. If you’d like, we can assist with alternatives or suggestions. Feel free to reach out to us directly.
Hi Claire,
Thanks for your feedback—glad to hear you found delivery quick and returns easy. If there’s anything else we can help with, please let us know.
Hi Karen,
Thanks for your feedback—glad you love the dress, though we’re sorry the lace wasn’t stitched correctly. We’ll pass this to our team to review. If you require any help, please do reach out to us directly.
Hi Lynn,
Thanks for sharing your thoughts on Phase Eight trousers — great to hear they fit well, look good, and last!
If there’s anything else we can help with, please let us know.
“I received my purchase within 5 working days.
However, I bought a medium size which was too large, and have since returned the jumper.
Unfortunately, I have not received any word from Phase Eight acknowledging receipt of the jumper, nor have I received my refund.
Feel this is rather disappointing and will be following it up!”
Hi there,
Thanks for your feedback—sorry to hear about the delay in acknowledging your return and processing your refund.
I can see the refund has been issued for you but if you require any further help, please do let us know.
“Very nice, beautiful shade of green and good quality jumper dress. Sadly returned it as strangely it was quite a bit larger than the size 12 similar dress purchased in Blue?”
Hi there,
Thanks for your feedback—glad you loved the colour and quality. We’re sorry the size didn’t fit as expected. If you’d like help with anything or finding a size via our sizing guide, please let us know and we’ll assist.
“My first Phase Eight purchase. Would have preferred to have been able to pick up in-store at Aberdeen. Only possible to pick up at St Andrews, about 100 miles away! Wonder why? Instead I had to have to pay to have it delivered by Evri, not the best delivery company.”
Hi Margaret,
Thanks for your feedback and I’m sorry for the hassle with pickup options and the delivery with Evri. We’ll take your note on board. If you’d like us to look into a specific order or explore pickup alternatives, please let us know and we’ll help.
Hi Margaret,
Thanks for your lovely feedback — glad you love our Phase Eight products. If there’s anything else we can help with, please let us know.
Hi Sharon,
Thanks for your feedback — we are glad to hear the communication was good. We're sorry the delivery was left on the doorstep instead of the safe place and will raise this with our couriers.
Hi Gill,
Thanks for your lovely feedback—glad you enjoy the online shopping. We’re sorry we don’t have a presence in Ilkley High Street at the moment. If there’s anything we can help with online or to find a local stockist, let us know and we’ll assist.
Hi Linda,
Thanks for your feedback—glad to hear you’re happy with the sizing and quality. If there’s anything else we can assist with, please just let us know.
Hi Linda,
Thanks for your feedback—glad to hear you enjoy Phase Eight and find exchanges easy. If there’s anything else we can help with, please let us know.
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