Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,066 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,250

Anonymous

Anonymous // 01/01/2019

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“Very impressed with Phase Eight stock”

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Posted 6 months ago

“Beautiful dress but just not the right style for me. It was also very very long on me as I’m petite size. I just wish all dresses had a petite option. Phase eight do have some petite sizes but only a selected few. There should be tall and definitely more petite options available”

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Posted 6 months ago

“Absolutely Perfect, fantastic quality and very fast shipping!”

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Posted 6 months ago

“Nothing like its description neither in colour or shape or fit. Had to return this and the jacket.”

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Posted 6 months ago

I'm really sorry the item didn’t match the description in colour or shape and that you needed to return it. Please contact our Customer Care team with your order details so we can look into this and arrange a resolution as quickly as possible. Kind regards, Team Phase Eight

Posted 6 months ago

“Great quality always”

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Posted 6 months ago

“Not the quality or fit I would normally expect from Phase Eight”

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Posted 6 months ago

Hi Vicky, I’m really sorry to hear that the quality and fit didn’t meet your expectations from Phase Eight. That isn’t what we aim for, and I appreciate you letting us know. If you’d like, I can help check returns or possible alternatives that might suit you better. Please share your order number and the item details, and any specifics on what didn’t fit well, so we can address this promptly.

Posted 6 months ago

“Lovely shop”

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Posted 6 months ago

“Got the dress never managed to get hat - well pleased”

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Posted 7 months ago

“Looked very good and everyone commented on the style and colour”

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Posted 7 months ago

“good service and delivery was prompt”

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Posted 7 months ago

“Sadly I never received the dress. Evri delivered to the wrong address. I was asked to check my address was correct by P8 customer service. Of course I’d already done that along with checking with neighbours etc. I felt it was implied that I had made the error rather than Evri. I did eventually get a refund.”

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Posted 7 months ago

Hi Cheryl, We’re truly sorry to hear that you didn’t receive your dress and that it was delivered to the wrong address. We also apologise if our earlier message came across as though we were suggesting the error was yours — that certainly wasn’t our intention. We completely understand how frustrating this situation must have been, especially after you’d already checked your details and spoken with neighbours. While we’re glad the refund was processed, we’re very sorry for the inconvenience caused and appreciate you bringing this to our attention. Thank you for letting us know, and again, I’m sorry for the hassle this caused.

Posted 6 months ago

“Shocking delivery 1st time couldn’t deliver 2nd time after having to buy the item again went to wrong address and I had to hunt it down”

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Posted 7 months ago

Hi Sindy, We’re very sorry to hear about your experience — that’s incredibly frustrating and certainly not the level of service we aim to provide. Having a failed first delivery and then the replacement going to the wrong address is completely unacceptable, and we’re especially sorry that you had to track it down yourself. That shouldn’t have happened. We’ll be raising this with our delivery partner to ensure it’s properly investigated. Thank you for bringing it to our attention, and please let us know if there’s anything further we can do to make this right. We value your feedback and will use it to improve our service so this doesn’t happen again.

Posted 6 months ago

“good choice online . Evri have lost orders several times before so now get delivered to the store. Staff always helpful. ordered several sizes as reviews mentioned fit was too small in some AND too big in others but was pretty good fit at normal size for me”

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Posted 7 months ago

“Good choice of occasion wear, sometimes dresses are a little long (i am 5'4")”

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Posted 7 months ago

“I was sent the wrong size and when I tried to order the correct size they were out of stock”

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Posted 7 months ago

Hi Ceri, We’re very sorry that you received the wrong size and that the correct size was out of stock when you tried to reorder. We completely understand how frustrating this must have been. We’re reviewing our stock and order processes to prevent this from happening in the future. Thank you for your patience and for bringing this to our attention.

Posted 6 months ago

“The. Dress is very comfortable and the. Material is soft and floaty”

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Posted 7 months ago

“Lovely colour good fit to size”

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Posted 7 months ago

“An exceptionally excellent company. Customer service are amazing, very professional and helpful. From.ninitial order, to packaging and delivery, all i can say is perfect!!!”

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Posted 7 months ago

“Excellent service in shop in Liverpool”

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Posted 7 months ago

“Arrived swiftly”

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Posted 7 months ago

Hi Catherine, Thanks for your note — we’re glad it arrived swiftly. If you need any help with sizing, products, or future orders, we’re here for you.

Posted 6 months ago

Phase Eight is rated 4.3 based on 7,066 reviews