“It never turned up (was a click and collect) and no acknowledgement of this. It's just showing as in transit forever. Store couldn't help other than agree that's what the system was showing.”
Hi there,
We’re very sorry that your click-and-collect order hasn’t arrived and that you didn’t receive any updates — that must be frustrating.
It’s concerning that the system still shows it as “in transit” and that the store couldn’t provide further help. We’ll be raising this with our fulfillment team immediately to investigate and resolve the issue.
Thank you for letting us know, and we appreciate your patience while we work to make this right.
Hi Sandra,
Thank you for sharing your thoughts. We’re glad you liked the style and colour contrast, and we’re sorry the fabric didn’t meet your expectations. If you’d like, we can help you find alternatives with a similar silhouette or fabric type, or provide tips on care and maintenance.
We appreciate the feedback and hope to have the chance to better meet your expectations next time.
Hi there,
Thanks for your fantastic feedback, great to hear the delivery was quick and you’re happy with Phase Eight. If there’s anything else we can assist with, just let us know.
Kind regards,
Team Phase Eight