We sincerely apologise for the delay and the inconvenience caused by receiving the wrong item, Rosemary. We have made sure that your refund has been processed for you as a priority.
Thank you for your patience.
We sincerely apologise for the inconvenience caused by receiving faulty goods, June. This is not the experience we want our customers to have. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can arrange a replacement or refund and ensure this issue is resolved promptly.
Thank you for bringing this to our attention.
“The staff at Phase Eight in Birmingham were incredibly helpful when trying this dress on offering help with accessories. They didn’t have the size in dress I needed so ordered on line and just purchased the hat from the shop”
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