We’re very sorry to hear that your dress hasn’t arrived and completely understand your frustration Jane, especially after trying to contact customer services. It looks like we have since been in touch to resolve your query for you.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
“Cowherd is my order .
I have tried three times to contact cusservices but to no avail .
I keep checking Evri and all they keep telling me is that it will come on the next working day - obviously I don’t think much of this sort of service from either company”
We’re very sorry to hear about the delay with your order and completely understand your disappointment, especially after multiple attempts to contact us. We can see that our team have since been in touch and have since been looking into making sure this is resolved for you.
Thank you for bringing this to our attention, and we apologise for the upset caused.
“Very disappointed with Phase Eight and their customer service . Nothing has been done about my coat that I have never received and I have paid for it !!”
We’re incredibly sorry to hear that you haven’t received your coat and completely understand your frustration, especially after payment. It looks like our team have since resolved this for you.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
“Nice dress. Beautiful colour. True to size. Regular size is a bit long compared with other phase 8 dresses. Dress fabric is Easy to crease. But it’s a beautiful dress.”
“I can usually find something that I like on the Phase Eight website.
The items that I have purchased have been accurately sized and good quality, which I guess is why they are a ltltle expensive. Good choice throughout the different seasons.
Not fashion forward but a thoughtful and varied offering.”
“Enjoy shopping at phase eight as clothes tend to have classic cuts and use quality materials which mean they don't go out of style quickly. When shopping online, website easy to navigate.”
“Having closed so many P8 stores, you need to review your policy of not refunding through your concessions outlets. I travelled to a P8 store that was still showing it was open only to find it had closed 2 months before!”
Thank you for your feedback, Julia. We’re very sorry for the inconvenience caused by the store closures and for the difficulties with refunds at concession outlets. Your comments have been passed to our team for review, and we appreciate you bringing this to our attention.
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