“The staff in the shop at Meadowhall were very friendly and so helpful. Sandy gave the dress a steam, to get rid of a few creases, whilst I did more shopping.
This was my third attempt to buy this dress. Twice I ordered it via Next, but on both occasions the dress arrived in store so creased I had to return it. Once, it had fallen off the hanger in transit and the second time it was wrapped in a jumper-sized parcel.
I am so pleased to finally get the dress I wanted for my son's wedding.”
“I had to wait long in the phone queue and then was cut off. I tried the live chat and was cut off the first time so I emailed (when I eventually found the address). Then I tried the live chat the next day and was refunded the postage. An email followed asking me to wait for a further period before contacting them should it not arrive.”
We’re truly sorry for the delay with your dress and for the lack of response to your email, Rhona. We understand how disappointing this must have been, especially after paying for Next Day delivery, and we deeply regret that our service fell short of your expectations. Thank you for raising your concerns so that we can work to improve for your next purchase.
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