Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,066 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

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Anonymous

Anonymous // 01/01/2019

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“Excellent range of clothing to choose from on line but very few items size 18 and above in the stores which means it’s expensive to order a selection of clothes to choose from with the intention of returning those not wanted and waiting for a refund. This season’s clothes appear to be coming up small and many of the dresses are far too long and the wrong material or style to have taken up.”

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Posted 6 months ago

“Great company. Sent out item promptly. Tried the petite also but not right for me so returned.”

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Posted 6 months ago

“It fitted beautifully. I felt really confident wearing it. It was a bit too long and I shortened it by a hem width which suited me better. I would buy another in a different colour if it was available”

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Posted 6 months ago

“Great service and easy to use website”

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Posted 6 months ago

“Easy to order & return if needed”

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Posted 6 months ago

“I ordered two items on line @ £39 each- total £78. Neither were a good fit and I advised I would be returning both items. I opted to return them to my local high street store who gave me a typed ‘Confirmation of returned items’ and that the total refund due to me was £78. Phase Eight credited my bank account with £62.40 - a difference of £15.60. No explanation given. So while I have previously bought both in store & on line from Phase Eight, I would give them a wide berth going forward.”

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Posted 6 months ago

Hello, I am really sorry to hear about the discrepancy with your refund. I can confirm that I have taken a look into this order personally for you and I can see that on the order you did have Adjustment +Extra 20% Off Applied. On our dispatch notes there will always be showing the full price of the item. Please do reach out to our customer care team who will be able to provide you with the full information of the purchase, discount and refund.

Posted 6 months ago

“Excellent service, quality & style also very good. Extremely satisfied with purchase.”

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Posted 6 months ago

“Saw this dress in John Lewis, tried it on and it was love at first sight. I came home and ordered it online straight away. Beautiful quality, perfect fit and ideal for spring and summer. My husband loves it too. Definitely a 5-star dress.”

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Posted 6 months ago

“Always good quality”

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Posted 6 months ago

“Excellent and prompt service. Some very good price reductions. Swift and efficient returns process.”

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Posted 6 months ago

“Its a perfect fit and crease free”

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Posted 6 months ago

“I've been impressed with Phase Eight's customer service. I have had occasion to contact them by phone to the online ordering team, by phone to one of their stores and online via the chat. All have been extremely helpful and useful responses. Ordering online is simple and the items arrive quickly and well packaged. I also ordered from a store that that was also simple.”

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Posted 6 months ago

“Good quality stylish clothes”

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Posted 6 months ago

“I am not impressed with items being sent out faulty, I have had to return 2 Witney dresses as they obviously have been sent out without being checked. The service I received from Sarah at the Meadowhall store was very excellent!”

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Posted 6 months ago

“I find all the phase eight jumpers I have ever purchased to be of good quality they don’t rub up and they wash well . Very pleased with everything ever purchased . Thank you”

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Posted 6 months ago

“Lovely dress just too big around the shoulder area”

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Posted 6 months ago

“Ordered into store. Email to say it would be in store within 5 days, but it would have been nice to have been told when it was actually there, as having to travel especially to try on dress.”

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Posted 6 months ago

“Can't review, you cancelled my order & because I had paid on my credit card, not sure I got my money refunded, my bill is due any time now so I hope the refund is on there. Unfortunately I am unable to comment on the dress, except that it was most inconvenient at the time, never happened before & I have used Phase Eight many times.”

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Posted 6 months ago

We’re really sorry to hear about the cancellation and the concern about your refund. Please contact our customer care team with your order details so we can check the status of the refund and ensure it’s processed back to your card promptly. Thank you for your patience, and again we apologise for the inconvenience.

Posted 6 months ago

“Love phase eight beautiful clothes”

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Posted 6 months ago

“I love phase eight clothes good quality clothes and great fit with lots of choices for the petite”

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Posted 6 months ago

Phase Eight is rated 4.3 based on 7,066 reviews